Wireless interactive HH9000 Series Product Manual page 29

You can install the ActiveX Control in two ways:
(1) Auto-Installation
You need to lower the security level of the IE temporarily in order to install ActiveX Control into
your PC as follows:
Choose Internet Options: TOOLS > INTERNET OPTIONS
Click SECURITY and your current security setting is displayed.
Set the security level to LOW and click APPLY
Enter your camera's address in the URL address bar. If you see a asking permission to install an
ActiveX Control, click YES.
(2) Manual Installation
Download and manually install the ActiveX Control package from the IP camera's login screen.
Then close Internet Explorer and run the installation program.
4. I'm having difficulty logging in to the IP camera's web interface.
Solution: Clear your browser's cache and retry the login process.
5. I am experiencing video stuttering.
Reason: The video frame rate is low
Solution: Improve the video frame rate.
Reason: Too many users are viewing the video feed.
Solution: Close some clients or reduce the video frame rate.
Reason: The bandwidth is low.
Solution: Reduce the video frame rate or video compression bit rate
6. I'm not able to get to the camera's login screen via my web browser.
Reason: The IP address may be conflicting with another device on the network.
Solution: Try connecting directly to the camera via a network cable and adjusting the IP address.
Reason: The IP address lies in another subnet.
Solution: Check the IP and subnet mask, test the settings of gateway.
Reason: The physical address of network conflict with IP camera.
Solution: please modify the physical address of IP camera.
If none of the above solutions work, try restoring the IP camera to its default state, and connecting again.
(System default IP address: 192.168.55.160, mask address: 255.255.255.0).
7. The image color is inaccurate.
Solution: Some video cards may not be compatible with the H.264 video codec that this camera uses.
These issues are rare, but may result in color distortion or other image anomalies.
8. I am not receiving any audio from the camera.
Solution: Check your audio output connection for loose cables. Also ensure that you enabled audio
output in the camera's control panel.
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