Motorola SBG900 Setup Manual page 6

Front/Back of modem
Rebooting
Sometimes a connection between modem and computer(s) can get "stuck". In the technical industry, we
call this a "hiccup". When a hiccup happens, nothing may actually be wrong or broken, your equipment
just stops talking to each other and may not be able to start again.
The best thing to do is reboot everything involved. Start by unplugging the power cord on the back of
the modem (black Motorola box) and plug back in. Wait about 30 seconds to see if the 4 lights come
back on solid. When they come back on, then restart your computer(s) and try the Internet.
169.X.X.X IP Address
An IP address starting with 169 indicates that Windows knows you have network capabilities but is not
able to talk to the network for one of a few reasons: network is down, modem not working, Ethernet
card or USB port are not working, Windows networking is not working.
You can contact our Help Desk at 1-800-326-4168 or contact us to have a technician check the line.
Anti-Virus/Security Programs
It has gotten increasingly more common to see Anti-Virus and Security programs "shut off" your
Internet because their last update did not seem to work or when they feel "broken" or compromised.
Basically, if they can't run properly, then they feel it best to keep you protected by shutting off your
access to the Internet. To test/fix this, you can open the program and turn off their protection
temporarily or UNINSTALL* the program and reinstall it.
We only suggest this option if you have the CD for reloading the program and are comfortable with
removing/reloading programs. It's also wise to limit your time online while your AV/S program(s) are removed.
General connection & troubleshooting
The lights are the best
connection indicators.
If the Receive, Send
or Online lights are
this usually indicates
a Cable Line
problem. Please
contact our office to
check the line. If the
top four lights are
solid, the connection
to the modem should
be fine. Continue
through this guide for
your solution.
1-888-655-8642
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The diagram above
shows what should be
plugged into this
modem. You cannot
use the Ethernet AND
the USB ports at the
same time. Only one
computer can be
plugged into this
modem. Others must be
connected wirelessly.
There is no on/off
switch. To reboot
modem, pull the power
cord and plug it back in.
6