Nintendo 3DS XL Operation Manual page 41

Problem
•
Have you changed the colour settings in Nintendo 3DS Camera?
Check the camera mode and / or Manual Settings in Nintendo 3DS Camera
Photos taken by the camera have •
Photo results can diff er depending on your surroundings, particularly if taking pictures
strange colours
in dimly-lit areas where the screen is fi lled with similarly-coloured objects.
Try to take a picture of something else. If the colours are still strange, contact the Nintendo
Customer Service
This occurs when your face cannot be recognised properly. Please take note of the following
factors which may aff ect facial recognition.
Facial recognition hints
To improve the chances of your face being recognised, follow the advice below.
Nintendo 3DS Camera repeatedly
Move to a well-lit area
asks for a photo of my face, but does
not respond
Move hair to fully reveal your face
Other factors, such as hairstyle, the colour, shape and volume of facial hair, and jewellery, also
aff ect successful facial recognition.
Note: Even taking the aforementioned factors into account, individual features and certain environments
can make accurate recognition diffi cult.
•
Are you using the inner camera?
The inner camera cannot produce 3D images.
•
Are the outer cameras dirty?
If the outer cameras are dirty, wipe them with a soft cloth.
•
Are the outer cameras in direct sunlight or in the direct path of other strong light
3D images from the outer cameras
sources?
aren't in 3D or are diffi cult to see
This can cause the 3D images to become distorted and diffi cult to see.
•
The outer cameras might not be calibrated properly.
Subjecting the Nintendo 3DS XL system to excessive physical shock, or exposing it to high
temperatures can cause the outer cameras to display unclear 3D images. If you notice such
a problem, recalibrate the outer cameras in System Settings
80
Solution
(page 34).
(page 83).
Face the camera straight on
Remove your glasses
(page 64).
Problem
•
Has the SD Card been correctly inserted into the system?
Insert the SD Card gently but fi rmly until it clicks into place in the SD Card slot on the side
of the system.
•
Does the SD Card contain saved audio fi les that can be played using
Nintendo 3DS Sound?
Nintendo 3DS Sound can play AAC fi les with a fi le extension of .m4a, .mp4 and .3gp, or MP3
fi les with a fi le extension of .mp3. Other audio fi les, such as copy-protected ones, cannot be
played back.
•
Are the audio fi les saved to the "Private" folder found in the "Nintendo 3DS" folder
on the SD Card?
Audio fi les saved to the "Private" folder found in the "Nintendo 3DS" folder will not be displayed
Nintendo 3DS Sound does not
in Nintendo 3DS Sound. Files should be saved to a diff erent folder.
display audio fi les and folders
•
Are there more than 3,000 audio fi les saved?
No more than 3,000 audio fi les can be displayed.
•
Are there more than 1,000 folders with saved audio fi les?
No more than 1,000 folders can be displayed.
•
Are there more than 100 audio fi les saved in a single folder?
No more than 100 fi les can be displayed for a single folder. If there are folders with the same
name on the SD Card, the audio fi les in those folders will be consolidated and displayed as a
single folder. No more than 100 fi les can be displayed for this single consolidated folder.
•
Are audio fi les saved to a folder that is more than eight levels deep?
Nintendo 3DS Sound will only check for fi les up to eight directories deep.
•
Are the audio fi les in a format that can be played by Nintendo 3DS Sound?
Nintendo 3DS Sound can play audio fi les which meet the following requirements:
•
File format:
AAC (.m4a, .mp4 or .3gp), MP3 (.mp3)
•
I can't play back audio fi les using
Bit rate:
Nintendo 3DS Sound 16 – 320 kbps
•
Sampling rate:
32 kHz – 48 kHz
•
Are the audio fi les protected by DRM (Digital Rights Management)?
DRM-protected audio fi les cannot be played using Nintendo 3DS Sound.
If your AR Card cannot be recognised...
Check the following and try again.
•
AR Cards cannot be recognised if you hold the system too close to them or too far away.
•
Ensure that the whole AR Card is visible on the screen. If part of it is off the screen, it may
not be recognised.
•
Ensure you are in a well-lit area.
•
Keep AR Cards out of direct sunlight, as this can interfere with the outer cameras' ability to
The system doesn't recognise my
AR Cards / I lost my AR Cards recognise them properly.
•
If an outer camera is dirty, wipe it with a soft cloth before you begin.
•
If the AR Cards are bent or folded, they cannot be recognised by the system. Ensure that any
AR Cards in use are fl at on the surface.
If your AR Card still cannot be recognised, or you have lost an AR Card...
You can download AR Card images from support.nintendo.com. Print out these images in
colour and use them as replacements.
Solution
81