TANDBERG FieldView Administrator's Manual
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TANDBERG FieldView Administrator's Manual

TANDBERG FieldView Administrator's Manual

Mobile video collaboration
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FieldView
Administrator
TANDBERG FieldView™ delivers the
most innovative solution in mobile video
Guide
collaboration.
Featuring integrated wireless LAN, high
resolution video and audio and the ability to
collaborate via instant on-screen annotation—
it's the next best thing to having your experts
on the scene.
Its ability to access small spaces enables
productivity in areas previously inaccessible by
video, allowing organizations to address and
resolve issues instantly.
Recording capabilities enable device and PC
users to archive material for a later date or
collaborate over previously recorded material.
D14098.02 June 2008
Software version 3.1

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Summary of Contents for TANDBERG FieldView

  • Page 1 FieldView Administrator TANDBERG FieldView™ delivers the most innovative solution in mobile video Guide collaboration. Featuring integrated wireless LAN, high resolution video and audio and the ability to collaborate via instant on-screen annotation— it’s the next best thing to having your experts on the scene.

  • Page 2: Contact Information

    About this document: All rights reserved. This document contains information that is proprietary to TANDBERG. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form, or by any means, electronically, mechanically, by photocopying, or otherwise, without the prior written permission of TANDBERG.

  • Page 3: Table Of Contents

    FieldView Architecture ........
  • Page 4 Recommendations and Tips ........33 5. TANDBERG FieldView Application Configuration ....34 Preferences Configuration .
  • Page 5 9. Troubleshooting ........51 Reset TANDBERG FieldView Device ......51 Soft reset .
  • Page 6 Try to Register the TANDBERG FieldView Device ....73 Setup the FieldView Application ....... 73 Try to Register the TANDBERG FieldView Application .

  • Page 7: Introduction

    TANDBERG FieldView Device to communicate with a FieldView Application (TANDBERG FieldView Application) user over a network. The TANDBERG FieldView Device allows both the Operator and the Client Application user to: • Converse just as they would on a cellular telephone.

  • Page 8: Overview Of The Tandberg Fieldview Device

    The TANDBERG FieldView Device provides a mobile videoconferencing platform. High quality video and audio from a remote site can instantly be shared with a user in another location. The TANDBERG FieldView Device is a small, handheld device that can be operated over a wireless network for maximum mobility.

  • Page 9: Overview Of The Tandberg Fieldview Application

    Overview of the FMS The FMS is an application that assists the administrator with the maintenance of the FieldView. It permits centralized monitoring of endpoint status as well as providing a method to deploy common configurations, contact lists and remote software updates.

  • Page 10: Installation

    Chapter 2 TANDBERG FieldView Administrator Guide 2. Installation TANDBERG FieldView Device Installation Power The TANDBERG FieldView Device can be powered from an internal replaceable battery or from AC power via an external power adaptor. Battery Specifications Part Number: 100229 Type: Lithium-Ion Voltage: 7.2 VDC...

  • Page 11: External Power Adaptor

    Ethernet Interface. The 10/100Base-T network interface accepts a standard RJ-45 Ethernet plug. The interface autosenses speed and duplex. The TANDBERG FieldView Device is a Terminal device and must be connected to a hub or switch. Wireless Network Interface. The TANDBERG FieldView Device contains an integrated IEEE 802.11b/g wireless network interface.
  • Page 12 Chapter 2 TANDBERG FieldView Administrator Guide Channel Spacing B/G Mode: 5MHz Modulation B Mode: DSSS with DBPSK, DQPSK, and CCK G Mode: OFDM with BPSK, QPSK, QAM, and 64 QAM, DSSS with DBPSK, DQPSK, and CCK Radio Power B Mode: 13±1 dBm at 1, 2, 5.5, and 11 Mbps...

  • Page 13: Accessories

    Use care when adding a lens accessory to avoid stripping the threads. Do not over tighten. TANDBERG FieldView Application Installation The TANDBERG FieldView Application software is meant to be installed on a workstation (PC) with the following minimum requirements: Operating System: Microsoft Windows Vista, Windows XP (Service Pack 2 or later), or Windows 2000 (Service Pack 4 or later) Processor speed: 1 GHz (1.5 GHz recommended)

  • Page 14: First Steps Before Installation

    Note: Installation of the Enterprise version of the TANDBERG FieldView Application software using the FieldView Enterprise Suite is similar to the following but utilizes a customized network or CD-based setup program. Consult the FieldView Enterprise Suite User Manual for more information.

  • Page 15: Removing The Tandberg Fieldview Application Software

    Sign into the PC as an administrator (either administrator or as a user that is a member of the administrators group). Quit the TANDBERG FieldView Application if it is running. Also, if the TANDBERG FieldView Application icon in the Windows Notification Area (next to the clock) is present, right-click on the icon and select Exit.

  • Page 16: Fieldview Network Architecture

    The FieldView supports both wired and wireless network operation. Typically, the TANDBERG FieldView Application will be operated on a workstation that is connected to a wired network while the TANDBERG FieldView Device will operate wirelessly; however, any combination of wired and wireless is allowed.

  • Page 17: Wireless Networking

    Wireless technology allows the TANDBERG FieldView Device to be used in places where accessibility would otherwise be difficult. The TANDBERG FieldView Device has been optimized for reliable, high quality streaming media within a wireless environment. This allows the TANDBERG FieldView Device to remain connected in a streaming session while roaming between access points over a wide coverage area.

  • Page 18: The Importance Of Proper Infrastructure

    Chapter 3 TANDBERG FieldView Administrator Guide often work acceptably if 100% coverage in not mandatory, roaming is not required, and the wireless network is lightly used. Since good signal quality is a requirement for good performance, ensuring close proximity to the access point may overcome limitations caused by violations of the guidelines in this document.

  • Page 19: Radio Frequency Channel Selection

    Chapter 3 TANDBERG FieldView Administrator Guide Radio Frequency Channel Selection The 802.11b/g wireless interface operates in the unlicensed 2.4 GHz frequency spectrum. Up to 14 channels are allocated within this spectrum. The number of channels varies with the region (e.g. 11 channels in North America, 13 channels in most of Europe, etc.)

  • Page 20: Wireless Coverage

    Fig. 3-3 Signal to Noise Ratio (SNR). Achievable range is directly related to the quality of the signal received by the TANDBERG FieldView Device. The quality is a factor of the radio signal strength, which is affected by attenuators such as the topographic features listed above and the air itself, and the interference and noise level.

  • Page 21: Wireless Coverage Of Large Areas

    For high quality audio and video streaming, a cell radius of –67 dBm to –70 dBm is recommended. Same channel cell separation should be 18 to 20 dB. Ensuring these guidelines are met will allow the TANDBERG FieldView Device to maintain an audio/video connection while roaming from cell to cell within a facility.

  • Page 22: Site Survey

    Firewalls and Network Address Translation Firewalls and Network Address Translation (NAT) can conflict with successful operation of the FieldView. While in some cases it may be possible to open the firewall or NAT to directly allow FieldView traffic, this may be cumbersome and is not recommended due to the security risks.

  • Page 23: Tandberg Fieldview Device

    Identify the configured channel, SSID, and security parameters. Fig. 4-1 TANDBERG FieldView Device control Follow the instructions in the TANDBERG FieldView Device Quick Start Guide to buttons. install and charge the battery. This may take up to eight hours if fully depleted.
  • Page 24 Tap the Wireless Information tab (see Fig. 4-7). After a few seconds the TANDBERG FieldView Device will display a list of SSIDs for nearby wireless networks. In this example, the list contains a single network that has an SSID of 101.

  • Page 25: Configuration Options

    TANDBERG FieldView Device will have acquired an IP address from your DHCP server. Otherwise you can set a static IP address as explained in the following procedure. If the TANDBERG FieldView Device did not acquire an IP address, then review the instructions in this section. To configure a static IP address: Fig.

  • Page 26: Accepting And Canceling Configuration Changes

    General>Device Name Device Name. The Device Name is used as the Domain Name System (DNS) name for the TANDBERG FieldView Device and must be unique within a DNS Domain. The default Device Name is a unique value starting with TANDBERG FieldView Device followed by the MAC address of the 802.11b/g radio.

  • Page 27: General>Media

    TANDBERG FieldView Device will store snapshots and recordings. The default folder is \Storage Card\Media. If the folder does not exist, the TANDBERG FieldView Device will create the folder when it starts a new recording. Tap the … button to select or create a folder using the File Browser.

  • Page 28: Display>Backlight

    Chapter 4 TANDBERG FieldView Administrator Guide Display>Backlight Backlight power save checkbox. Check Backlight power save to set the backlight to the lowest level to save power. You can manually set the backlight to its lowest power by holding the Display Mode button for 2 seconds.

  • Page 29: Audio

    Speaker Mute checkbox. Check to turn off the TANDBERG FieldView Device speaker. To turn off the TANDBERG FieldView Device speaker manually, set the volume to zero using the rear panel Volume Down button. Microphone Mute checkbox. Check to turn off the TANDBERG FieldView Device microphone.

  • Page 30: Call Control

    History. Fig. 4-20 Call Control>General Configuration Page Call Control>SIP If you will be using a SIP registrar to call between your TANDBERG FieldView Application and TANDBERG FieldView Devices, configure the SIP account information here. Refer to Appendix C for more information on configuring SIP.

  • Page 31: Call Control>Sip Settings

    Network>Wireless Static IP Address. Check Static IP Address to define a static set of IP settings for the wireless radio connection. You must restart the TANDBERG FieldView Device for changes in this window to take effect. Note: Grey entries are disabled and are ignored.

  • Page 32: Cf8385Pn1 - Wireless Information

    Wireless Network Properties Network name (SSID). Network name (SSID) is the SSID of the wireless network which you are configuring. Many network configurations can be created and saved on the TANDBERG FieldView Device. See also section Advanced Wireless Settings. This network name must match the SSID used by the Access Points of the network.

  • Page 33: Advanced Wireless Settings

    Delete. Automatically connect to non-preferred networks. Check to have the TANDBERG FieldView Device attempt to connect to any available network; not just networks listed in the preferred network list. The default state is unchecked.

  • Page 34: Network>Radio

    • When resuming from standby (if enabled) Auto Login If an TANDBERG FieldView Device is dedicated to an individual, their Username and Password can be entered here to speed up login. Chapter 7. User and Contact Management and Distribution for information on creating Local User accounts Fig.

  • Page 35: Security>Certificates

    Certificates button. Tap Certificates (see Fig. 4-34) to open the Certificates window to view and import security certificates. Fig. 4-34 Security>Certificates Page Note that when using certificates the TANDBERG FieldView Device date and time must be current to allow successful verification of the certificate. See the section Wireless Network Properties for more information.

  • Page 36: Security>Encryption

    Chapter 4 TANDBERG FieldView Administrator Guide Security>Encryption Encryption Mode. You must be logged in as a user with administrative privledges to edit this screen. • Set to Off to disable encryption for outgoing calls. • Set to Auto to prefer encryption for calls. Outgoing calls will be encrypted if the far-end endpoint supports it.

  • Page 37: Maintenance

    Configuration Page If the package is on the network, <host> must be accessible by the TANDBERG FieldView Device’s network connection, and file access permissions must be ‘public’. In the case of SD storage card updates, the browse button can be used to navigate to the file location.

  • Page 38: Maintenance>Password

    (twice). Click Change Password to confirm the change. Note that as you enter the new password, the Password Minimums area shows whether or not the new password meets the TANDBERG FieldView Device’s password policy. Maintenance>Call History The call history of the specified user may be cleared by clicking Clear History.

  • Page 39: Recommendations And Tips

    Device. The green Power and Network LEDs will turn off. • If the TANDBERG FieldView Device is on but not used by the operator for a period of time (2 minutes by default), it will lower its power consumption by turning off the viewfinder and other components, and go into Standby mode.

  • Page 40: Tandberg Fieldview Application Configuration

    5. TANDBERG FieldView Application Configuration The TANDBERG FieldView Application is described in other sections of this manual and in the TANDBERG FieldView Application User Guide. Refer to the following sources as needed: • Installation and general operation of the TANDBERG FieldView Application, see the TANDBERG FieldView Application User Guide.

  • Page 41: Connections Window

    Chapter 5 TANDBERG FieldView Administrator Guide Connections Window Default Views. Choose how the TANDBERG FieldView Application displays each window. The options are: • Details (default) • Tile • Small icons • Large Icons • List Initial Connection State. Choose the initial connection state of TANDBERG FieldView Application.

  • Page 42: Paths

    Chapter 5 TANDBERG FieldView Administrator Guide Paths Media Path Enter the full path of the folder where snapshots and recordings will be saved. Sounds Enter the sound to play when the associated event occurs. Sounds must be .wav files. Use the Play buttons to preview the sounds.

  • Page 43: Devices

    FieldView Administrator Guide Devices Choose the Speakers, Microphone, and Ringer used by the TANDBERG FieldView Application. These options are needed when the PC has multiple audio devices. When you select a headset for Speakers, set the Ringer to an external speaker so that incoming calls are always heard.

  • Page 44: File Locations

    Chapter 5 TANDBERG FieldView Administrator Guide File Locations The TANDBERG FieldView Application uses the following PC folders to store various configuration, information, recording, and image files: C:\Program Files\TANDBERG\FieldView • Sounds\ – Sounds used for system events, as explained in Sounds Chapter 5.

  • Page 45: Media Configuration

    first read the introductory information on media configuration found in the section Media Configuration in the TANDBERG FieldView Application User Guide and the section Stream Setup in the TANDBERG FieldView Device User Guide. This chapter provides additional information on media settings and usage.

  • Page 46: About Media Configuration

    At the TANDBERG FieldView Application this selection is done using the Audio/Video Setting call control. At the TANDBERG FieldView Device it is done using the Stream Setup options (see Fig. 6-2).

  • Page 47: Video Size

    You should also consider what fraction of the available bandwidth you wish to use so as to leave a margin for other users and other traffic. Table 6-2 shows the bandwidth required if FieldView is configured to operate at its maximum limits. If the network has insufficient bandwidth to support the streams, defects will be evident in the image and audio, and it will be necessary to drop to a lower stream rate.

  • Page 48: Mpeg-4 Visual And Temporal Artifacts

    P-Frame will not decode properly and will result in a visual artifact. Visual artifacts appear as blocks of scrambled colors, sometimes referred to as macro blocking. To avoid this effect the TANDBERG FieldView Device detects dropped frames and compensates by inserting the last successful frame.

  • Page 49: Exporting Media Configuration Parameters

    Use the TANDBERG FieldView Application to create the desired set of custom media configurations for your FieldView network. Quit the TANDBERG FieldView Application. Check that the TANDBERG FieldView Application icon is not in the Task Bar or in the Windows notification area. Locate the file C:\Documents and Settings\All Users\Application Data\FA\ CustomProfiles.xml.

  • Page 50: User And Contact Management And Distribution

    7. User and Contact Management and Distribution The FieldView uses a list of Users to control access to the TANDBERG FieldView Device and TANDBERG FieldView Application, and a list of Contacts to allow calls to be easily initiated. A system administrator can create these lists and then distribute them to the TANDBERG FieldView Devices and TANDBERG FieldView Applications which will be collaborating.

  • Page 51: Contact Information

    Copy contacts.xml to all PCs that are licensed to run the TANDBERG FieldView Application and import it using File > Import Contacts and Users. Also, copy the file to all TANDBERG FieldView Devices as explained below. D14098.02 June 2008...

  • Page 52: Copying Registration File To Tandberg Fieldview Device

    Copying Registration File to TANDBERG FieldView Device The FMS is the easiest way to update multiple TANDBERG FieldView Devices at the same time. Consult the FMS User Manual for detailed instructions. For cases where the import is to be done without the FMS, the registration file must be copied to a SD storage card.

  • Page 53: Maintenance

    Copy the software update files to the \SysUpdate folder on the SD card. Subfolders will not be searched for update files. Remove the SD card from the PC and insert into the TANDBERG FieldView Device. To perform the software update, select Configuration from the main menu.

  • Page 54: Tandberg Fieldview Application Updates

    Standby.) The Standby timer can be set to do this automatically • Turning off the TANDBERG FieldView Device whenever it is not being used and it does not need to be available to accept incoming calls •...

  • Page 55: Sd Cards

    Never remove an SD card while recording or playback is active. File or SD card corruption may result. SD Format All SD cards used with the TANDBERG FieldView Device must be formatted in the TANDBERG FieldView Device. This includes cards that are labeled “preformatted.”...

  • Page 56: Viewfinder/Touch Screen

    Consider using a replaceable screen protector to help protect against scratches. Optics • If you will be using the TANDBERG FieldView Device in a dusty or dirty environment, we recommend that the lens be protected with a screw-on lens filter such as a standard 30.5 mm skylight filter. •...

  • Page 57: Troubleshooting

    This chapter contains a troubleshooting guide outlining specific steps to follow in case of difficulty. Reset TANDBERG FieldView Device If the TANDBERG FieldView Device hangs and will not respond by any other means, the following methods can be used to reset it by initiating a power-up sequence.

  • Page 58: Checking Wireless Signal

    Checking wireless signal Wireless Bar graph on Status Bar Press the Display button on the TANDBERG FieldView Device to quickly check whether the TANDBERG FieldView Device has detected and connected to a wireless network, and view the wireless signal strength as shown in Fig. 9-1.

  • Page 59: Stream Status

    Tap View Statistics at the bottom of the window to open the Stream Status – Statistics window (Fig. 9-6) and display current performance metrics of the network connection. While the packet loss is greater than 2%, the TANDBERG FieldView Device displays a warning message below the statistics.
  • Page 60 Chapter 9 TANDBERG FieldView Administrator Guide Utility Availability Purpose WireShark Wireshark.com LAN packet capture/ analysis NetStumbler Netstumbler.com Monitoring of nearby wireless LANs Airopeek or Airopeek.com Wireless packet capture/ analysis equivalent dxdiag Test PC graphics and verify DirectX version D14098.02 June 2008...

  • Page 61: Tandberg Fieldview Device And Tandberg Fieldview Application Troubleshooting

    Defective battery Try a different battery Battery door not fully closed Verify battery door is fully closed – see TANDBERG FieldView Device User Guide Defective battery door switch Test if unit will start in the following case: hold Hard Reset...
  • Page 62 Requires input Line Level of about 1Vrms. Line-in not selected. Switch from built-in microphone to line-in using Configuration > Audio > SubjectAudioSource. Call reports Ringing but no response. It reports TANDBERG FieldView Application Call Failed or TANDBERG FieldView Device Session Disconnected. Cause Solution Wrong IP address for destination.
  • Page 63 fixup protocol sip 5060 , or no ip nat service sip udp port 5060 ; no ip nat service sip tcp port 5060 Call attempt from TANDBERG FieldView Device fails after 60 sec with Session disconnected and no ringing at TANDBERG FieldView Application Cause...
  • Page 64 Insufficient bandwidth Select lower bandwidth settings (lower bit rate). See Guidelines for Using Media Configurations. TANDBERG FieldView Device associates with undesired access point. Cause Solution TANDBERG FieldView Device is configured to Delete undesired APs from the Preferred Networks list using connect with multiple APs Configuration >...
  • Page 65 Check switch settings. Changes to static IP address settings not recognized Cause Solution A power cycle is required after changing the Static Power TANDBERG FieldView Device off and on and then check the IP address settings. network status. See Checking wireless signal.
  • Page 66 first. It should click in to place when fully inserted. Incorrect card type. Must use Secure Digital (SD) cards. Do not use SD cards larger than 2GB. SDHC cards can be used with TANDBERG FieldView Device OS 3.x. D14098.02 June 2008...
  • Page 67 Use Manual Focus. Object too small for autofocus capture. Use Manual Focus. Illumination LED won’t light Cause Solution Defective button. Start a call and remotely toggle the LED from TANDBERG FieldView Application to test. LED failed Contact Technical Support. D14098.02 June 2008...
  • Page 68 Message Battery is defective. Cause Solution Battery is defective. Replace battery. Video frames are visible on TANDBERG FieldView Application when using external s-video input source. Cause Solution S-video not fully synchronized In Configuration > Video, temporarily set the Video Source to Internal and then back to S-Video.
  • Page 69 Chapter 9 TANDBERG FieldView Administrator Guide EAP: When authenticating, the status label below the SSID list stays at Authenticating… or states Authentication Failed. Cause Solution There may have been a problem with the Go into the network properties for the TLS secured network and, certificate import process.
  • Page 70 Chapter 9 TANDBERG FieldView Administrator Guide EAP: The client certificate is imported to an incorrect store. Cause Solution The decision on where to place certificates upon Follow the instructions in the previous troubleshooting topic to import from a PKCS 12 file is made automatically export the personal certificate.

  • Page 71: Tandberg Fieldview Application Troubleshooting

    TANDBERG FieldView Application installation fails and displays the following message: FieldView Application x.x.x Setup. Unable to satisfy all prerequisites for FieldView Application x.x.x. Setup cannot continue until all system components have been successfully installed. Prerequisite check for system component XX failed with following error message: You do not have the permissions required to install XX.
  • Page 72 Only Subject Audio is picked by the TANDBERG Voice from the TANDBERG FieldView Application can be recorded FieldView Device’s microphone is recorded. “over the air” from the TANDBERG FieldView Device’s speaker to the TANDBERG FieldView Device microphone. Video playback window is corrupt or black.

  • Page 73: Appendix A Tandberg Fieldview Device Technical Specifications

    Appendix A TANDBERG FieldView Administrator Guide Appendix A TANDBERG FieldView Device Technical Specifications System Architecture • High performance, multiprocessor architecture optimized for real-time multimedia processing and communications in a handheld form factor • Microsoft WinCE 5.0 • SIP-based session control •...

  • Page 74: Collaboration Features

    FieldView Device • Telestration: Allows both the TANDBERG FieldView Device operator and TANDBERG • FieldView Application operator to draw on top of the video or frozen image Both “ends” of the conversation see the drawing simultaneously • • Remote control of major TANDBERG FieldView Device features—zoom, focus, still image capture, illumination, and stream parameters •...

  • Page 75: Pc Client Software

    Appendix A TANDBERG FieldView Administrator Guide PC Client Software • Displays video from remote camera • Supports automatic resizing according to video stream parameters • Full duplex VoIP support • Remote control of camera illumination, freeze frame, zoom, manual focus and stream parameters •...
  • Page 76 Appendix A TANDBERG FieldView Administrator Guide Storage: –20 to 60 °C • • Operating humidity: 5–80% (non-condensing) D14098.02 June 2008...

  • Page 77: Appendix B Supported Equipment

    FieldView Device and are recommended. Other brands that meet the technical performance specifications should also be acceptable. Note: SD cards up to 2GB, and SDHC cards may be used with the TANDBERG FieldView Device. Firewall Traversal The Tandberg VCS has been tested with the FieldView for both firewall and Network Address Translation (NAT) traversal and is recommended.

  • Page 78: Appendix C Sip Configuration Example

    firewalls and the registrar (sipsrv.aaa.com) is located at AAA Corp. The SIP domain is sip.aaacorp.com. SIP Accounts A SIP account is required for each TANDBERG FieldView Device and TANDBERG FieldView Application that wishes to communicate. Fig. C-1 FD SIP settings tab For each account you will receive: •...

  • Page 79: Try To Register The Tandberg Fieldview Device

    Click OK. Try to Register the TANDBERG FieldView Application The status bar on the bottom of the TANDBERG FieldView Application main window should display ‘SIP:Registered’ (see Fig. C-4). There must be a network path to the SIP registrar to be able to contact it and register.

  • Page 80: Calling From Tandberg Fieldview Application To Device

    TANDBERG FieldView Administrator Guide The Local Contacts list appears. Tap in the field at the bottom and enter the SIP address of the TANDBERG FieldView Application you wish to call. In this example the address is FA102@sip.aaacorp.com. Dial to call the TANDBERG FieldView Application.
  • Page 81 Philip Pedersens vei 20, 1366 Lysaker, Norway Telephone: +47 67 125 125 Fax: +47 67 125 234 Video: +47 67 126 126 E-mail: tandberg@tandberg.com...

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