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Sylantro 24-Port Installation Manual

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Sylantro Systems Corp.
910 E. Hamilton Ave.
Campbell, CA 95008
USA
Tel: 1 408 626 2300
Fax: 1 408 626 2301
www.sylantro.com
035-0001-003
Sylantro 24-Port
Adapter Installation
Guide
Version 2.0
June 22, 2001

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  • Page 1 Sylantro 24-Port Adapter Installation Guide Version 2.0 June 22, 2001 Sylantro Systems Corp. 910 E. Hamilton Ave. Campbell, CA 95008 Tel: 1 408 626 2300 Fax: 1 408 626 2301 www.sylantro.com 035-0001-003...
  • Page 2 Copyright Copyright © 2001, Sylantro Systems Corp. All rights reserved. Information in this document is subject to change without notice. This product and related documentation are protected by copyright and distributed under licenses restricting its use, copying, distribution, and decompilation. No part of this product or related documentation may be reproduced in any form by any means without prior written authorization by Sylantro Systems and its licensors, if any.
  • Page 3 OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF SYLANTRO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  • Page 5: Table Of Contents

    Chapter 3 Installing the 24-Port Adapter ........3-1 Mounting the Adapter .
  • Page 6 Appendix A 24-Port Adapter Specifications ........A-1 Index ............I-1...

  • Page 7: About This Guide

    Preface About This Guide This guide describes how to install and configure the Sylantro 24-port adapter. The adapters are an integral part of the Sylantro Communications System™, which lets application service providers offer traditional and value-added voice capabilities to small and medium-sized businesses.
  • Page 8 Appendix A, “24-Port Adapter Specifications” This appendix describes all of the specifications of the adapter. Related Documentation For more information about using Sylantro products, refer to one or more of the following publications: Sylantro Communications Portal User’s Guide Provides instructions about how to use the Communications Portal to configure and manage your personal communications features.
  • Page 9 Convention Meaning Example Italics Names of guides, directories, files, or The address of the Sylantro home page is URLs. Variables for which you must http://www.sylantro.com. http://sylantroserver, substitute another value. where sylantroserver is the name of the Sylantro Communications System you want to access.

  • Page 10: Contacting Technical Support

    Sylantro Systems provides technical support to its distributors, resellers, and service-contracted customers via voice, FAX, and electronic mail. If you have purchased your Sylantro product from a distributor or authorized reseller, contact the technical support staff of that distributor or reseller for assistance with installation, configuration, troubleshooting, or integration issues.

  • Page 11: Chapter 1 Introduction To The Sylantro Communications System

    Chapter Introduction to the Sylantro Communications System This chapter describes the features and benefits of the Sylantro Communications System and the adapter. The following topics are covered: “Introduction” on this page. “Features and Benefits” on page 1-2. “Understanding the Adapter” on page 1-4.

  • Page 12: Features And Benefits

    Features and Benefits The Sylantro Communications System lets service providers offer voice services ranging from traditional business telephone features to value-added telecommunications applications. The Sylantro Communications System hardware and software provide the following features and benefits: In-band dual-tone multifrequency (DTMF) support for touch-tone dialing.
  • Page 13 Hands-free dialing—Lets the user place calls without lifting the handset, by pressing the extension appearance key(s), or by pressing the speaker button to place a call. Sylantro 24-Port Adapter Installation Guide 1-3...

  • Page 14: Understanding The Adapter

    Introduction to the Sylantro Communications System Understanding the Adapter The Sylantro adapter must be installed at the client site to enable service for analog and digital phones. The Sylantro adapter, installed at the customer site, converts voice traffic into IP packets for transmission to the carrier network. The Sylantro adapter turns your telephone into the ultimate “thin client”...
  • Page 15 Toshiba DKT2010-SD digital telephone (10 button with speaker and LCD) Toshiba DKT2020-S (20 button with speaker, no LCD) Toshiba DKT2020-SD (20 button with speaker and LCD) IP phones from various vendors are also supported, but these phones do not require a Sylantro adapter. Sylantro 24-Port Adapter Installation Guide 1-5...

  • Page 16: Physical Description

    Introduction to the Sylantro Communications System Physical Description Two different Sylantro 24-port adapters are available, one for analog devices (such as telephones, FAX machines, and modems) and one for digital telephones. Both adapters support 24 ports. The analog adapter has a 1U form factor and the digital adapter has a 2U form factor.
  • Page 17 Amphenol connectors for connecting up to 24 digital telephones (eight per connector). The cable connected to the adapter is usually wired into a 24-port punch-down block. Customer telephones are connected to the punch-down block, not directly to the adapter. This configuration makes moving telephone equipment much easier.

  • Page 18: Understanding The Leds

    (MGCP). Voice traffic is transmitted to and from a media gateway using real-time protocol (RTP). After the adapter is powered on and assigned an IP address, the adapter configuration is downloaded automatically from the Sylantro Control Server located on the service provider network. Minimal local configuration of the adapter is required.
  • Page 19 Echo cancellation Full POTS functionality Automated remote self upgrades SNMP agent After the initial configuration (described in “Configuring the Adapter” on page 3-10), no other customer interaction with the adapter is required under normal conditions. Sylantro 24-Port Adapter Installation Guide 1-9...
  • Page 20 Introduction to the Sylantro Communications System 1-10 Sylantro 24-Port Adapter Installation Guide...

  • Page 21: Chapter 2 Preparing For The 24-Port Adapter Installation

    The installation procedure involves the following tasks: Verifying that the power, cables, and network connections meet the requirements. Unpacking the system. Rack mounting the adapter. Installing a 24-port analog/digital punch-down block. Wiring the punch-down block. Sylantro 24-Port Adapter Installation Guide 2-1...

  • Page 22: Preinstallation Checklist

    Preparing for the 24-Port Adapter Installation Connecting the 50-pin telephony cables to the adapter from the punch-down block. Connecting the power. Connecting a telephone to any port or connecting a terminal to the serial port on the adapter. Entering the adapter configuration information.

  • Page 23: System Requirements

    Preparing for the 24-Port Adapter Installation System Requirements This section describes all of the customer site requirements for the adapter including the site power, cabling, and network requirements. Site Power Requirements The AC source site requirements are as follows: Use a power source of 120 AC @ 1.2 Amps.

  • Page 24: Network Requirements

    Network Requirements Each end customer must have a 10/100-BaseT network connection routable to the service provider to support the voice services offered by the Sylantro system. The network connection to the service provider can be any type of IP connection, such as fiber channel, one or more DSL lines, or a T1 line.
  • Page 25 Preparing for the 24-Port Adapter Installation Keep tools and chassis components away from walk areas. The adapter operates safely when it is used in accordance with its marked electrical ratings and product usage instructions. The equipment grounding must meet local and national electrical codes.

  • Page 26: Tools And Equipment Needed

    Preparing for the 24-Port Adapter Installation Tools and Equipment Needed The following items are needed to install the Sylantro adapter and connect the customer telephones. Phillips-head screwdriver for attaching brackets and rack mounting the chassis. Punch-down tool. Analog or digital telephone (matching adapter type) for configuration.

  • Page 27: Chapter 3 Installing The 24-Port Adapter

    To rack mount the chassis, follow these steps: Remove the rack-mount brackets from the shipping container. Attach the rack-mount brackets to each side of the front of the adapter using the two included screws (Figure 3-1). Sylantro 24-Port Adapter Installation Guide 3-1...
  • Page 28 Attaching the Brackets to the Chassis Slide the chassis into an installed 19-inch rack, and attach the chassis using four screws (not included) suitable for the rack (Figure 3-2). rack Figure 3-2 Mounting the Chassis in the 19-inch Rack 3-2 Sylantro 24-Port Adapter Installation Guide...
  • Page 29 Figure 3-3 Connecting the 50-pin Telephony Cable to the Punch-down Block Note: Each cable can support up to 24 analog ports or eight digital ports. Therefore, digital adapters require up to three cables. Sylantro 24-Port Adapter Installation Guide 3-3...
  • Page 30 Orange/White Ring White/Green Green Green/White Ring White/Brown Brown Brown/White Ring White/Slate Slate Slate/White Ring Red/Blue Blue Blue/Red Ring Red/Orange Orange Orange/Red Ring Red/Green Green Green/Red Ring Red/Brown Brown Brown/Red Ring Red/Slate Slate Slate/Red Ring 3-4 Sylantro 24-Port Adapter Installation Guide...
  • Page 31 Ring Black/Green Green Green/Black Ring Black/Brown Brown Brown/Black Ring Black/Slate Slate Slate/Black Ring Yellow Yellow/Blue Blue Blue/Yellow Ring Yellow/Orange Orange Orange/Yellow Ring Yellow/Green Green Green/Yellow Ring Yellow/Brown Brown Brown/Yellow Ring Yellow/Slate Slate Slate/Yellow Ring Sylantro 24-Port Adapter Installation Guide 3-5...
  • Page 32 Table 3-2 Digital Punch Down Information Port Wire color Signal Blue/White Voice receive Orange/White Data receive White/Blue Voice transmit White/Orange Data transmit Green/White Voice receive Brown/White Data receive White/Green Voice transmit White/Brown Data transmit 3-6 Sylantro 24-Port Adapter Installation Guide...
  • Page 33 Slate/Black Voice receive Blue/Yellow Data receive Black/Slate Voice transmit Yellow/Blue Data transmit Not used 17-25 — — Not used 42-50 — — Label the punch-down block with the appropriate adapter port numbers, if necessary. Sylantro 24-Port Adapter Installation Guide 3-7...

  • Page 34: Connecting The Power

    Connecting the Telephone Lines Customer telephones are usually connected to the client adapter through the punch-down block as shown in Figure 3-4. Punch-down block-front patch3 Figure 3-4 Connecting the Telephones to the Punch-down Block 3-8 Sylantro 24-Port Adapter Installation Guide...
  • Page 35 Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Warning: Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Caution: Use caution when installing or modifying telephone lines. Sylantro 24-Port Adapter Installation Guide 3-9...

  • Page 36: Configuring The Adapter

    On a digital telephone with a display, the display prompts you through the configuration process. When you first connect a digital display phone, the display phone shows WELCOME TO SYLANTRO SYSTEMS. You connect an analog telephone to an analog adapter, and a digital telephone to a digital adapter.
  • Page 37 1. The IP TOS command is optional. All other commands listed in Table 3-3 are required. Note: If the numbers from the service provider start with a 0, do not enter the prefix before entering the numbers from the service provider. Sylantro 24-Port Adapter Installation Guide 3-11...

  • Page 38: Using The Serial Port To Configure An Adapter

    Start the terminal software on your computer if you are not using a terminal. Power on the adapter and press any key during the adapter count down. At the menu prompt ( ), type config. menu> 3-12 Sylantro 24-Port Adapter Installation Guide...
  • Page 39 The netmask associated with the adapter address. gateway IP address of the gateway. callagent-ip-address IP address of the Sylantro Control Server, which is the MGCP call agent. dns-ip-address IP address of the service provider DNS server. dns-domain Domain name of the service provider DNS server.
  • Page 40 Reliability (bit 5). Valid values are 0 (normal reliability) and 1 (high reliability). Recommended setting is 1. Reserved (bits 6 and 7). These bits must be set to 0. save Saves the configuration you just entered. Unplug the adapter. 3-14 Sylantro 24-Port Adapter Installation Guide...

  • Page 41: Making The Network Connections

    This configuration applies to any incoming broadband connection such as a DSL line or T1/E1 line from the service provider. The network connection provided by the service provider should have sufficient bandwidth to support the customer data and voice requirements. Sylantro 24-Port Adapter Installation Guide 3-15...

  • Page 42: Completing The Installation

    Table 1-2 on page 1-8. If the LEDs do not indicate that a connection is established with the Control Server, see the troubleshooting information in Chapter 4, “Verifying and Troubleshooting the 24-Port Adapter Installation.” 3-16 Sylantro 24-Port Adapter Installation Guide...

  • Page 43: Assigning Extensions To Phones

    Assigning Extensions to Phones After you have installed and configured the 24-port adapter and connected the phones, the last step is to assign an extension number to each phone. Usually, the office administrator at the customer site is responsible for doing this task.
  • Page 44 Installing the 24-Port Adapter 3-18 Sylantro 24-Port Adapter Installation Guide...

  • Page 45: Chapter 4 Verifying And Troubleshooting The 24-Port Adapter Installation

    LDAP directory, to the adapter. The Control Server sends a restart command to the adapter using SNMP. The adapter restarts and sends another SNMP trap to the Control Server. The Control Server acknowledges the trap. Sylantro 24-Port Adapter Installation Guide 4-1...

  • Page 46: General Troubleshooting Tips

    Verifying and Troubleshooting the 24-Port Adapter Installation If this process completes without error, the Control Server marks the adapter as in-service. Calls can then be placed from telephones connected to the adapter. To verify that the adapter is properly registered, attach a telephone to one of the adapter ports on the punch-down block.

  • Page 47: Diagnosing Signal Ethernet Input/Output Problems

    Verifying and Troubleshooting the 24-Port Adapter Installation Diagnosing Signal Ethernet Input/Output Problems You can view the status of the Ethernet connection on the adapter using the Ethernet LEDs on the front of the chassis. If the LEDs do not indicate normal activity, or you...
  • Page 48 Verifying and Troubleshooting the 24-Port Adapter Installation 4-4 Sylantro 24-Port Adapter Installation Guide...

  • Page 49: Appendix A 24-Port Adapter Specifications

    Appendix 24-Port Adapter Specifications This appendix provides the specifications for the Sylantro 24-port adapter. Table A-1 24-port Adapter Specifications Criteria Analog adapter Digital adapter Capacity 24 analog telephone ports 24 digital telephone ports Images Sylantro Systems CA version 124 Sylantro Systems CA version 224 Dimensions Height 1.66 in (42.16 mm)
  • Page 50 10/100BaseT RS-232 Serial port RS-232 Serial port 24 analog telephone ports 24 digital telephone ports Maximum cabling distances 10/100BaseT Ethernet—Category 5 10/100BaseT Ethernet—Category 5 UTP 328 ft (100 m) UTP 328 ft (100 m) A-2 Sylantro 24-Port Adapter Installation Guide...

  • Page 51: Index

    4-3 attaching brackets 3-1 status LEDs 1-8 brackets, attaching 3-1 features of system 1-2 cabling requirements 2-4 installation checklist, preinstallation 2-2 adapter 3-1 configuration commands, description 3-13 task list 2-1 configuring the adapter 3-12 Sylantro 24-Port Adapter Installation Guide I-1...
  • Page 52 2-2 troubleshooting tips 4-2 PRI, line configuration 2-4 punch-down block, wiring 3-4 unpacking the adapter 2-6 registration password (for IP phones) 3-17 registration process 4-1 requirements cabling 2-4 network 2-4 power 2-3 safety 2-4 I-2 Sylantro 24-Port Adapter Installation Guide...

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