Table of Contents
Troubleshooting
Related Manuals for Sylantro 4-Port Adapter
Summary of Contents for Sylantro 4-Port Adapter
- Page 1 Sylantro 4-Port Adapter Installation Guide Software version 2.0 June 22, 2001 Sylantro Systems Corp. 910 E. Hamilton Ave. Campbell, CA 95008 Tel: 1 408 626 2300 Fax: 1 408 626 2301 www.sylantro.com 035-0010-001...
- Page 2 Copyright Copyright © 2001, Sylantro Systems Corp. All rights reserved. Information in this document is subject to change without notice. This product and related documentation are protected by copyright and distributed under licenses restricting its use, copying, distribution, and decompilation. No part of this product or related documentation may be reproduced in any form by any means without prior written authorization by Sylantro Systems and its licensors, if any.
- Page 3 OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF SYLANTRO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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Page 5: Table Of Contents
Installing the 4-port Adapter ........3-1... - Page 6 Appendix A 4-port Adapter Specifications ........A-1 Index .
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Page 7: About This Guide
Preface About This Guide This guide describes how to install and configure the Sylantro 4-port adapter. The adapters are an integral part of the Sylantro Communications System™, which lets application service providers offer traditional and value-added voice capabilities to small and medium-sized businesses. - Page 8 Appendix A, “4-port Adapter Specifications” This appendix describes all of the specifications of the adapter. Related Documentation For more information about using Sylantro products, refer to one or more of the following publications: Sylantro Communications Portal User’s Guide Provides instructions about how to use the Communications Portal to configure and manage your personal communications features.
- Page 9 Convention Meaning Example Italics Names of guides, directories, files, or The address of the Sylantro home page is URLs. Variables for which you must http://www.sylantro.com. http://sylantroserver, substitute another value. where sylantroserver is the name of the Sylantro Communications System you want to access.
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Page 10: Contacting Technical Support
Sylantro Systems provides technical support to its distributors, resellers, and service-contracted customers via voice, FAX, and electronic mail. If you have purchased your Sylantro product from a distributor or authorized reseller, contact the technical support staff of that distributor or reseller for assistance with installation, configuration, troubleshooting, or integration issues. -
Page 11: Chapter 1 Introduction To The Sylantro Communications System
Chapter Introduction to the Sylantro Communications System This chapter describes the features and benefits of the Sylantro Communications System and the 4-port adapter. The following topics are covered: “Introduction” on this page. “Features and Benefits” on page 1-2. “Understanding the 4-port Adapter” on page 1-3. -
Page 12: Features And Benefits
Features and Benefits The Sylantro Communications System lets service providers offer voice services ranging from traditional business telephone features to value-added telecommunications applications. The Sylantro Communications System hardware and software provide the following features and benefits: In-band dual-tone multifrequency (DTMF) support for touch-tone dialing. -
Page 13: Understanding The 4-Port Adapter
Understanding the 4-port Adapter The Sylantro adapter must be installed at the client site to enable service for analog and digital phones. The Sylantro adapter, installed at the customer site, converts voice traffic into IP packets for transmission to the carrier network. The Sylantro adapter turns your telephone into the ultimate “thin client”... - Page 14 The adapter interfaces customer analog or digital telephones with the IP network supplied by the service provider, as shown in Figure 1-1. Service provider Ethernet switch DSL modem Analog Adapter Modem Customer Digital Adapter Analog phones 4port_client_adap Figure 1-1 Sylantro 4-port Adapter Architecture 1-4 Sylantro 4-Port Adapter Installation Guide...
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Page 15: Physical Description
Physical Description The Sylantro 4-port adapter is available in a digital and an analog version. The digital 4-port adapter supports four Toshiba telephones, or three Toshiba telephones and one analog device (such as a telephone, FAX machine, or modem). The analog 4-port adapter supports four analog devices. - Page 16 Introduction to the Sylantro Communications System CA-204 STATUS TX LNK RX 4port_front Figure 1-2 Front of the 4-Port Adapter The back of the digital 4-port adapter is shown in Figure 1-3. +5VDC IN [POTS TOSH 4] TOSH 3 TOSH 2 TOSH 1...
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Page 17: Understanding The Leds
Table 1-2 describes the system status LEDs during the bootup process. Table 1-2 System Status LEDs During Bootup Yellow Green Description Initial power on. Boot code and diagnostics running. Loading operating system and starting software. Sylantro 4-Port Adapter Installation Guide 1-7... -
Page 18: Adapter Software
(RTP). After the adapter is powered on and assigned an IP address, the adapter configuration is downloaded automatically from the Sylantro Control Server located on the service provider network. Minimal local configuration of the adapter is required. The adapter software has the following capabilities:... - Page 19 Echo cancellation Full POTS functionality Automated remote self upgrades SNMP agent After the initial configuration (described in “Configuring the Adapter” on page 3-5), no other customer interaction with the adapter is required under normal conditions. Sylantro 4-Port Adapter Installation Guide 1-9...
- Page 20 Introduction to the Sylantro Communications System 1-10 Sylantro 4-Port Adapter Installation Guide...
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Page 21: Chapter 2 Preparing For 4-Port Adapter Installation
Verifying that the power, cables, and network connections meet the requirements. Unpacking the adapter. Placing the adapter on a desktop near the phones. Connecting the customer telephones to the adapter. Entering the adapter configuration information. Sylantro 4-Port Adapter Installation Guide 2-1... -
Page 22: Preinstallation Checklist
Before installing an adapter you must obtain the IP address infor- mation from the service provider. This includes the IP address of the adapter, the subnet mask, IP address of the Control Server, and the IP address of the default gateway. 2-2 Sylantro 4-Port Adapter Installation Guide... -
Page 23: System Requirements
Ethernet switch within the customer site. Within the customer site, the adapter is connected to the Ethernet switch closest to the entry point. All of the Sylantro-hosted telephones are then connected to the adapter using a standard telephone cable. Note: Do not install the adapter behind a customers network firewall. -
Page 24: Cabling Requirements
Preparing for 4-port Adapter Installation Cabling Requirements Each 4-port adapter connects directly to a customer’s LAN, requiring a standard RJ-45 connection from the back of the adapter to a LAN port. Bandwidth Requirements The end customer’s LAN needs to have available bandwidth of at least 200 kbps per phone. -
Page 25: Tools And Equipment Needed
ProCom. Serial Cable Specifications The serial cable that connects to the 4-port adapter is a custom cable that you need to make based on the specifications in this section. One end of the serial cable requires a DB9 female connector. The other end requires a male 3.5mm (1/8 inch) stereo phone plug. -
Page 26: Unpacking The Adapter
The adapter is shipped in a cardboard box along with the following: Power cord Installation guide Be sure to retain the original packing box in case the equipment needs to be returned to your service provider. 2-6 Sylantro 4-Port Adapter Installation Guide... -
Page 27: Chapter 3 Installing The 4-Port Adapter
“Assigning Extensions to the Phones” on page 3-11. Physically Locating the Adapter The 4-port adapter can be located on any desk that is close to a network jack and the customer’s telephones. Alternatively, the adapter can also be wall-mounted using shelving equipment found in telecom supply catalogs or purchased directly through shelving manufacturers. -
Page 28: Connecting Phones To The Adapter
In this case, the TOSH 4 port on the back of the digital adapter cannot be used for a fourth Toshiba phone. Customer telephones connect directly to the 4-port adapter using a standard RJ-11 telephone wire as displayed in Figure 3-1. -
Page 29: Connecting Phones To The Digital Adapter
To connect analog devices, such as analog phones, modems, and fax machines, to an analog adapter, plug the analog device into the POTS 1, POTS 2, POTS 3, and POTS 4 ports in any order. Sylantro 4-Port Adapter Installation Guide 3-3... -
Page 30: Setting Up A Digital Adapter To Support An Analog Device
To prevent dangerous overloading of the power circuit, read the label on the rear of the adapter that indicates maximum power load ratings. Failure to follow these rating guidelines could result in a dangerous situation. 3-4 Sylantro 4-Port Adapter Installation Guide... -
Page 31: Configuring The Adapter
ERROR on the display, press # # and repeat the previous command. For example, enter 01 (you will hear dial tone) then 172*16*128*160#. This entry means the IP address of the adapter is 172.16.128.160. The display shows the digits as you enter them. Sylantro 4-Port Adapter Installation Guide 3-5... - Page 32 1. The IP TOS command is optional. All other commands listed in Table 3-1 are required. Note: If the numbers from the service provider start with a 0, do not enter the prefix before entering the numbers from the service provider. 3-6 Sylantro 4-Port Adapter Installation Guide...
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Page 33: Using The Serial Port To Configure An Adapter
Stop bits=1 Flow control=None Note: To connect to the serial port on the 4-port adapter, you need to make a custom serial cable based on the specifications provided in “Cabling Requirements” on page 2-4. To configure the adapter using the serial port, follow these steps: Connect a terminal or a computer with serial terminal software to the serial port on the back of the adapter. - Page 34 The netmask associated with the adapter address. gateway IP address of the default gateway. callagent-ip-address IP address of the Sylantro Control Server, which is the MGCP call agent. dns-ip-address IP address of the service provider DNS server. dns-domain Domain name of the service provider DNS server.
- Page 35 Reliability (bit 5). Valid values are 0 (normal reliability) and 1 (high reliability). Recommended setting is 1. Reserved (bits 6 and 7). These bits must be set to 0. save Saves the configuration you just entered. Unplug the adapter. Sylantro 4-Port Adapter Installation Guide 3-9...
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Page 36: Making The Network Connections
To connect the adapter to the customer’s LAN, connect one end of the network cable to the Ethernet port on the back of the 4-port adapter and the other end to a nearby LAN outlet or directly to the Ethernet switch as displayed in Figure 3-2. -
Page 37: Completing The Installation
“Using a Telephone to Configure an Adapter” on page 3-5. Assigning Extensions to the Phones After you have installed and configured the 4-port adapter and connected the phones, the last step is to assign an extension number to each port on the adapter. - Page 38 You can assign an extension number using one of the phones you just connected, or you can use the Management Portal. For information on assigning extension numbers to adapter ports using the Management Portal, refer to the Sylantro Communications Management Portal User’s Guide.
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Page 39: Chapter 4 Verifying And Troubleshooting The 4-Port Adapter Installation
LDAP directory, to the adapter. The Control Server sends a restart command to the adapter using SNMP. The adapter restarts and sends another SNMP trap to the Control Server. The Control Server acknowledges the trap. Sylantro 4-Port Adapter Installation Guide 4-1... -
Page 40: General Troubleshooting Tips
Verifying and Troubleshooting the 4-port Adapter Installation If this process completes without error, the Control Server marks the adapter as in-service. Calls can then be placed from telephones connected to the adapter. To verify that the adapter is properly registered, lift the handset on an attached telephone and verify that you can hear a dial tone. -
Page 41: Diagnosing When A Toshiba Phone Does Not Have Dial Tone
Verifying and Troubleshooting the 4-port Adapter Installation Diagnosing When a Toshiba Phone Does Not Have Dial Tone If one of the Toshiba phones connected to your digital adapter does not have dial tone, perform the following tasks: Check if the phone without dialtone is connected to the TOSH 4 port on the adapter. -
Page 42: Diagnosing Electrical Problems
Verifying and Troubleshooting the 4-port Adapter Installation Diagnosing Electrical Problems Electrical problems are typically characterized by the lack of LED activity and power. If you do not have power to the adapter, try the following: Verify that the power cord is connected as described in “Connecting Phones to the Adapter”... -
Page 43: Appendix A 4-Port Adapter Specifications
Appendix 4-port Adapter Specifications This appendix provides the specifications for the Sylantro adapter. Table A-1 4-port Adapter Specifications Criteria Analog adapter Digital adapter Capacity 4 analog telephone ports 4 digital telephone ports or 1 analog and 3 digital telephone ports... - Page 44 ENET port requires RJ45 connector ENET port requires RJ45 connector POTS ports requires RJ11connector TOSH and POTS ports require RJ11connector RS232 requires 1/8” (3.5mm) 3 conductor phone plug RS232 requires 1/8” (3.5mm) 3 conductor phone plug A-2 Sylantro 4-Port Adapter Installation Guide...
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Page 45: Index
1-2 cable requirements 2-4 checklist, preinstallation 2-2 configuration commands, description 3-8 installation task list 2-1 configuring the adapter 3-7 connecting power 3-4 telephone lines 3-2 LEDs Ethernet 1-7 port status 1-7 system status 1-7 Sylantro 4-Port Adapter Installation Guide I-1... - Page 46 1-5 password (for IP phones) 3-12 tools and equipment needed 2-5 process 4-1 troubleshooting tips 4-2 requirements bandwidth 2-4 cable 2-4 network 2-3 power 2-3 unpacking the adapter 2-6 safety 2-4 serial cable 2-5 I-2 Sylantro 4-Port Adapter Installation Guide...
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