Related Manuals for LogN HN-DR4PG
Summary of Contents for LogN HN-DR4PG
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Page 1: User Manual
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG User Manual... - Page 2 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG COPYRIGHT The contents of this publication may not be reproduced in any part or as a whole, stored, transcribed in an information retrieval system, translated into any language, or transmitted in any form or by any means, mechanical, magnetic, electronic, optical, photocopying, manual, or otherwise, without the prior written permission.
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Page 3: Table Of Contents
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Contents 1 Introduction ..............................6 Intended Audience ........................... 6 Definitions Of Terms Used In This Document ................6 Acronyms Used Throughout This Document ................. 6 Usage Instructions............................ 6 Questions or Comments on This Document ................... - Page 4 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG 4.5.1 WAN Configuration ........................37 4.5.1.1 PPPoE Mode .......................... 38 4.5.1.2 PPPoA Mode ......................... 39 4.5.1.3 Bridge Mode ......................... 39 4.5.1.4 1483 Routed Mode ......................39 4.5.1.5 MER(Mac Encapsulating Routing) Mode ..............
- Page 5 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG 4.8.5 Upgrade Firmware ........................78 4.8.6 Time Zone ............................78 4.8.7 Green AP ............................80 4.8.8 TR-069 Config (Optional) ......................80 5 Troubleshooting Guide ..........................83 6 Appendix ................................ 85...
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Page 6: Introduction
1 Introduction The 54 Mbps Wireless G Modem Router user manual contains the guidance to install and configure LogN HN-DR4PG Wireless 54 Mbps Wireless G Modem Router using the Web GUI. 1.1 Intended Audience This manual is intended for end users to access ADSL broadband service. -
Page 7: System Overview
2 System Overview 2.1 General Description HN-DR4PG wireless router is a high-speed ADSL2+ Ethernet/Wireless Modem/Router that is specifically designed to connect to the Internet and to directly connect to your local area network (LAN) via high-speed 10/100 Mbps Ethernet, or wireless LAN (WLAN). The ADSL2+... - Page 8 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Software Features RFC-1483/2684 LLC/VC-Mux bridged/routed mode RFC-1577 Classical IP over ATM RFC-2516 PPPoE RFC-2364 PPPoA ITU-T 1.610 F4/F5 OAM send and receive loop-back ...
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Page 9: Hardware Description
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG 2.3 Hardware Description 2.3.1 Front View State Description Power System is OFF ON-RED System is starting up ON-Yellow System is ON WPS Disabled ON-Yellow WPS stable Blinking-Yellow... -
Page 10: Rear View
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG 2.3.2 Rear View Tel Line Reset Antenna DC power ON/OFF RJ-11 port button button RJ-45 ports Adapter switch Socket... -
Page 11: Getting Started
Before you start, Please make sure you have all the contents in the package and that you meet the minimum system requirement: 3.1 Package Contents HN-DR4PG Wireless Modem Router Power Adapter 1 x RJ-11 Telephone Cable 1 x RJ-45 LAN Cable ... -
Page 12: Hardware Installation
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG 3.3 Hardware Installation 1. Connect one end of the telephone cable to the ADSL port on the ADSL router. 2. Connect the other end of the telephone cable into the ADSL port of the ADSL splitter or directly to the wall phone socket. -
Page 13: Software Quick Configuration
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG 3.4 Software Quick Configuration When you power on the device, the system will boot up and connect to ADSL automatically. The system provides a PVC for bridge test by default. The default configurations for the system are listed below: LAN IP address: 192.168.1.1, NetMask: 255.255.255.0... - Page 14 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG 7. Type the ISP Internet connection User Name and password provided by your ISP. 8. Save and Reboot. 9. Wait until “Internet” LED is constantly ON. The “ADSL” LED should be ON as well.
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Page 15: Graphical User Interface
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG 4 Graphical User Interface Pages 4.1 Status 4.1.1 Status It displays the ADSL modem/router’s current status and settings. This information is read-only except for the PPPoE/PPPoA channel for which user can connect/disconnect the... -
Page 16: Diagnostic Test
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Function buttons in this page: Connect / Disconnect The two buttons take effect only when PVC is configured as PPPoE/PPPoA mode. Click Connect/Disconnect button to connect/disconnect the PPP dial up link. -
Page 17: Interfaces
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Field Description Select the Internet The available WAN side interfaces are listed. You have to select one for Connection the WAN side diagnostic. Function buttons in this page: Run Diagnostic Test Click to run the test and see the different layer of network statistics information. -
Page 18: Quick Setup
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG 4.2 Quick Setup This page is used as a wizard to help you quickly configure the device. The page asks the user for User name and password provided by the ISP for password protected connections. Once... -
Page 19: Lan Interface
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Function buttons in this page: Commit and Reboot Set new configuration. New parameters will take effect after save into flash memory and reboot the system. See section “Admin” for save details. - Page 20 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Fields in this page: Field Description IP Address The IP address your LAN hosts use to identify the device’s LAN port. Subnet Mask LAN subnet mask. Secondary IP The second IP address your LAN hosts use to identify the device’s LAN...
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Page 21: Dhcp Settings
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Fields in this page: Field Description IP Address The IP address your LAN hosts use to identify the device’s LAN port. Subnet Mask LAN subnet mask. 4.3.2 DHCP Settings You can configure your network and DSL device to use the Dynamic Host Configuration Protocol (DHCP). - Page 22 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Fields in this page: Field Description IP Pool Range Specify the lowest and highest addresses in the pool. Max Lease Time The Lease Time is the amount of time that a network user is allowed to maintain a network connection to the device using the current dynamic IP address.
- Page 23 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG When Show Clients is clicked Fields in this page: Field Description Name Shows the network name of the network Client IP Address Shows The IP address assigned by the DHCP server to the network Client.
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Page 24: Dhcp Relay Mode
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Fields in this page: Field Description Host Name Shows the network name of the network Client Host MAC Address Shows The IP address assigned by the DHCP server to the network Client. -
Page 25: Wireless
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG mode after you configure the DHCP relay. Fields in this page: Field Description DHCP Server Specify the IP address of your ISP’s DHCP server. Requests for IP... - Page 26 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Fields in this page: Field Description Disable Wireless Check it to disable the wireless function for ADSL modem. LAN Interface Band Select the appropriate band from the list provided to correspond with your network setting.
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Page 27: Advanced Settings
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Set new configuration. New parameters will take effect after save into flash memory and reboot the system. See section “Admin” for save details. When Show Active Clients is clicked... - Page 28 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Fields in this page: Field Description Authentication Open System: Open System authentication is not required to be successful Type while a client may decline to authenticate with any particular other client.
- Page 29 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG inconsistent data flow, only minor modifications are recommended. If a network packet is smaller than the preset “RTS threshold” size, the RTS/CTS mechanism will not be enabled. The ADSL modem (or AP) sends Request to Send (RTS) frames to a particular receiving station and negotiates the sending of a data frame.
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Page 30: Mbssid
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG (WMM) is a Wi-Fi Alliance interoperability certification, based on the IEEE 802.11e standard. It provides basic Quality of service (QoS) features to IEEE 802.11 networks. WMM prioritizes traffic according to four Access Categories (AC) - voice, video, best effort, and background. -
Page 31: Security
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Fields in this page: Field Description Enable VAP1-3 To enable Virtual Access Point 1 to 3. SSID Service set identifier, or SSID, is a name that identifies a particular 802.11 wireless LAN. - Page 32 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Fields in this page: Field Description SSID Type Choose the SSID type where wireless security to be configured with. Encryption There are 4 types of security to be selected. To secure your WLAN, it’s strongly recommended to enable this feature.
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Page 33: Access Control
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Authentication when the “Encryption” is choose to either None or WEP. If the “Encryption” is WEP, you need to further select the WEP key length to be either WEP 64bits or WEP 128bits. - Page 34 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Fields in this page: Field Description Wireless Access The Selections are: Control Mode Disable Disable the wireless ACL feature. Allow Listed When this option is selected, no wireless clients except those whose MAC addresses are in the current access control list will be able to connect (to this device).
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Page 35: C2C
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG MAC address listed in this access control list will be able to connect to the device. You can select the entries at the Select column and apply to the following function buttons. - Page 36 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Fields in this page: Field Description Disable C2C Check to disable the Click to Connect Setup. C2C Status When AP’s settings are factory default (out of box), it is set to open security and un-configured state.
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Page 37: Internet Interface
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG popping up. If users insist on this PIN, AP will take it. Function buttons in this page: Regenerate PIN Click to regenerate the Self-PIN Number. Start PBC Click to start the Push Button method of WPS. -
Page 38: Pppoe Mode
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Function buttons in this page: NEW PVC Click to add a New PVC, It will add new PVC when the available PVCs shown in the table are less than 8. -
Page 39: Pppoa Mode
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG section DHCP Seetings. 5. Set DNS address from your ISP. Reference to section DNS. 6. Open the WEB page at “Admin/Commit/Reboot”. Press “Commit” to save the settings into flash memory. -
Page 40: Mer(Mac Encapsulating Routing) Mode
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG 4.5.1.5 MER(Mac Encapsulating Routing) Mode 1. Select the Channel Mode to “1483 MER”. Set the parameters VPI/VCI and Encapsulation mode according to the CO DSLAM’s setting. 2. Set “Local IP Address:” according to the IP that ISP assign for your router. Set “Remote IP Address”... -
Page 41: Adsl Setting
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG UBR (Unspecified Bit Rate): When UBR is selected, the SCR and MBS fields are disabled. CBR (Constant Bit Rate): When CBR is selected, the SCR and MBS fields are disabled. - Page 42 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Fields in this page: Field Description ADSL modulation Choose prefered xdsl standard protocols. G.lite : G.992.2 Annex A G.dmt : G.992.1 Annex A T1.413 : T1.413 issue #2 ADSL2 : G.992.3 Annex A...
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Page 43: Firewall Configuration
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Set new configuration. New parameters will take effect after save into flash memory and reboot the system. See section “Admin” for save details. 4.6 Firewall Configuration Firewall contains several features that are used to deny or allow traffic from passing through the device. -
Page 44: Mac Filtering
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG reboot the system. See section “Admin” for save details. Fields on the second setting block: Field Description Direction Traffic forwarding direction. Protocol There are 3 options available: TCP, UDP and ICMP. - Page 45 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Fields on the first setting block: Field Description Outgoing Default Specify the default action on the LAN to WAN bridging/forwarding path. Action Incoming Default Specify the default action on the WAN to LAN bridging/forwarding path.
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Page 46: Port Forwarding
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Address can be used in the MAC address space and are considered as don’t care. Function buttons for second setting block: Click to save the rule entry to the configuration. -
Page 47: Parental Control
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Field Description Port Forwarding Check this item to enable the port-forwarding feature. Protocol There are 3 options available: TCP, UDP and Both. Comment To provide any remarkable notes for ease identification. - Page 48 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Domain Blocking Provides the ability to block/filter web sites visited based upon categories. This provides for corporate, educational and parental control over the type of sites that are deemed...
- Page 49 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Fields on the first setting block: Field Description URL Blocking To enable filtering based on URL. Default value is “disabled”. Capability Domain Blocking To enable filtering based on Domain. Default value is “disabled”.
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Page 50: Alg
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Function buttons for second setting block: ADD Filter Click to save the rule entry to the URL Blocking Table. Delete Selected URL Click to delete the entry from the URL Blocking Table. -
Page 51: Nat Forwarding
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Fields in this page: Field Description IPSec pass-Through Default Value is “Enabled” L2TP Pass-Through Default Value is “Enabled” PPTP Pass-Through Default Value is “Enabled” Default Value is “Enabled”... -
Page 52: Nat Pool
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG a packet to a machine on the internal network. In other words, the internal network machines cannot operate as a server with regards the external network. Fields in this page:... -
Page 53: Dos
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Fields in this page: Field Description Interface The WAN interface available. IP Range First IP address to last IP address in the NAT pool range you are creating;... - Page 54 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Fields in this page: Field Description Enable DoS To enable the feature of DoS prevention Enable Source IP To enable the Source IP to be blocked. Blocking...
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Page 55: Dmz
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Block Time The duration that Source IP blocking should carry. Function buttons in this page: Select All Click to select all entries Clear All Click to de-select all entries Apply Changes Set new configuration. -
Page 56: Igmp Proxy Configuration
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG 4.6.10 IGMP Proxy Configuration Multicasting is useful when the same data needs to be sent to more than one hosts. Using multicasting as opposed to sending the same data to the individual hosts uses less network bandwidth. -
Page 57: Upnp Configuration
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Proxy Interface The upstream WAN interface is selected here. Function buttons in this page: Apply Changes Set new configuration. New parameters will take effect after save into flash memory and reboot the system. -
Page 58: Rip Configuration
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG 4.6.12 RIP Configuration RIP is an Internet protocol you can set up to share routing table information with other routing devices on your LAN, at your ISP’s location, or on remote networks connected to your network via the ADSL line. -
Page 59: Advanced
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Field Description Enable/disable RIP feature. Function buttons for first setting block: Apply Changes Set new configuration. New parameters will take effect after save into flash memory and reboot the system. -
Page 60: Bridging
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Function buttons in this page: Refresh Click to display updated data since you opened this page. 4.7.2 Bridging You can enable/disable Spanning Tree Protocol and set MAC address aging time in this page. -
Page 61: Routing
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Undo Discard your changes Show MACs List MAC address in forwarding table. When Show MACs is clicked Fields in this page: Field Description Port No The Port No which the bridge forwarding to attached. - Page 62 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG routes that set up the default gateways for your LAN hosts and for the DSL device provide the most appropriate path for all your Internet traffic. On your LAN hosts, a default gateway directs all Internet traffic to the LAN port(s) on the DSL device.
- Page 63 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG reboot the system. See section “Admin” for save details. Fields in the second section of the page: Field Description Enable Check to enable the selected route or route to be added.
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Page 64: Snmp Configuration
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Fields in this page: Field Description Destination The IP Address of the destination. Subnet Mask The Subnet Mask address of the destination. Next Hop The Next Hop IP address. - Page 65 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Fields in this page: Field Description System Description System description of the DSL device. System Contact Contact person and/or contact information for the DSL device. System Name An administratively assigned name for the DSL device.
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Page 66: Port Mapping
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG 4.7.5 Port Mapping The DSL device provides multiple interface groups. Up to five interface groups are supported including one default group. The LAN and WAN interfaces could be included. -
Page 67: Ip Qos
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Function buttons in this page: Apply Changes Set new configuration. New parameters will take effect after save into flash memory and reboot the system. See section “Admin” for save details. - Page 68 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Fields on the first setting block of this page: Field Description IP QoS Enable/disable the IP QoS function. Default QoS The default QoS standard to be applied.
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Page 69: Dns Server
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Function buttons for second setting block: Delete Selected Delete a selected IP QoS Rule entry. The IP QoS Rule entry can be selected on the Select column of the IP QoS Rules Table. - Page 70 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG need to manually track the IP that is currently used. The Dynamic DNS feature allow you to register your device with a DNS server and access your device each time using the same host name.
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Page 71: Acl
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Function buttons in this page: Click Add to add this registration into the configuration. Modify Select an existing DDNS registration by clicking the radio button at the Select column of the Dynamic DNS Table. -
Page 72: Acl Lan
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG 4.7.9.1 ACL LAN Fields in this page: Field Description LAN ACL Switch Select to Enable or Disable the LAN ACL Switch then Press Apply IP address Select the LAN IP address that you want to control his access... -
Page 73: Acl Wan
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG 4.7.9.2 ACL WAN Fields in this page: Field Description WAN Settings Select Between filtering by Interface or IP address WAN Interface Select your Interface, If the services is filtered by Interface... -
Page 74: Other
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG 4.7.10 Other Fields in this page: Field Description Half bridge To enable or disable Half Bridge mode. Interface The WAN interface available to be selected. Function buttons in this page: Apply Changes Set new configuration. -
Page 75: Save & Reboot
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG 4.8.1 Save & Reboot Save Current Configuration >> Apply … apply the current configuration Factory Default Configuration >> Apply …apply the factory default configuration Reset >> discard your changes ... -
Page 76: Password
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG System Log …select to enable or disable >>Apply Changes…to apply your selection Save Log to File >> Save…select where in PC to save the file ... - Page 77 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Fields in this page: Field Description User Name Selection of user levels are: admin and user. Old Password Enter the old password for this selected login. New Password Enter the new password here.
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Page 78: Upgrade Firmware
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG 4.8.5 Upgrade Firmware To upgrade the firmware for the DSL device: Click the Browse button to select the firmware file. Confirm your selection. Click the Upload button to start upgrading. - Page 79 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Fields in first section in this page: Field Description System Time The current time of the specified time zone. You can set the current time by yourself or configured by SNTP.
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Page 80: Green Ap
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Field Description State Enable or Disable mode NTP Server Network Time Protocol servers available as preset. Interval Grasp period for next synchronize of time with NTP server. - Page 81 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG the remote ACS. Fields in this page: ACS Field Description ACS URL. For example, http://10.0.0.1:80 https://10.0.0.1:443 User Name The username the DSL device should use when connecting to the ACS.
- Page 82 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG ACS. Periodic Inform Enable When this field is enabled, the DSL device will send an Inform RPC to the ACS server at the system startup, and will continue to send it periodically at an interval defined in Periodic Inform Interval field;...
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Page 83: Troubleshooting Guide
User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG 5 Troubleshooting Guide Q1 Why all LED indicators are off? Check the connection between the power adaptor and the power socket. Check the power switch is on or not. - Page 84 User Manual 54 Mbps Wireless G Modem Router With 4 Port Switch HN-DR4PG Q6 How to load the default setting after incorrect configuration? To restore the factory default, keep the device powered on and push a needle into the hole.
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Page 85: Appendix
PRODUCT SUPPORT AND CONTACT INFORMATION At LogN, we are committed to provide you with the best quality of products as well as the best technical support. While if your computer is infected by virus, we may suggest you to find a solution in order to remove the virus, because we are unable to assist you until the virus is eradicated.