Yeastar Technology BizFAX User Manual
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Yeastar Technology BizFAX User Manual

Yeastar Technology BizFAX User Manual

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Server Guide
2.1.2.1
(English Version)
Yeastar Technology Co., Ltd.

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Summary of Contents for Yeastar Technology BizFAX

  • Page 1 Server Guide 2.1.2.1 (English Version) Yeastar Technology Co., Ltd.

  • Page 2: Table Of Contents

    BizFAX Server Manual Table of Contents 1. Introduction ..................4 1.1 Product Introduction ..............4 1.2 Functions ..................4 1.3 Hardware ..................6 1.4 Package Contents................. 7 2. Hardware Installation ................ 8 2.1 Running Environment ..............8 2.2 Hardware Connection ..............8 3.
  • Page 3 3.7.2 Call Logs ................30 4. Using BizFAX...................33 4.1 Usage of Sending Fax ..............34 4.2 Usage of Receiving FAX ..............35 Appendix A Modify BizFAX IP Address .............36 Appendix B Customizing WAV Format .............40 Appendix C Country/Region List ............42 www.yeastar.com Page 3...

  • Page 4: Introduction

    Through BizFAX Client software, every user is able to get the auto-receive, auto-fax and management features. When sending a fax, users only need to submit file to BizFAX server, and then system will auto fax the files in order. Administrator has the authority to configure the system parameters and manage the users’...
  • Page 5 3．Remote Receive & Send Fax Users are allowed to check and send faxes remotely by using BizFAX Client software at any time any places as long as they can access into internet. 4. Intelligent Voice Operating System When receiving a fax, BizFAX will auto play the voice prompts.

  • Page 6: Hardware

    13. FAX Notifier BizFAX will send a notifier to sender whether it successfully finishes the fax task or not. Either of the computers in LAN receives a fax, system auto will notify users in time to view and back up all the received and sent faxes.

  • Page 7: Package Contents

    Note： LED On： LED (Green): stands for FXS port LED (Red): stands for FXO port 1.4 Package Contents ▲ 1 Unit of BizFAX Server ▲ 1 Power Cable ▲ 1 Internet Line ▲ Few telephone lines [RJ-11] ▲ 1 Installation CD including User Manual Note: If any of the above items is damaged or missing, contact your reseller.

  • Page 8: Hardware Installation

    Net cable： RJ-45 line Telephone： RJ-11 telephone lines 2.2 Hardware Connection 1．Connect internet into internet interface on BizFAX and LAN port on PBX. 2．Connect PSTN line into BizFAX’s FXO port. 3．Connect BizFAX’s FXS port and physical fax machine by phone line (Rj-11).

  • Page 9: Managing Bizfax

    2．Double click icon to open the IE browser, and input the IP address of BizFAX server. If user is first time to configure BizFAX by web, please use the BizFAX default IP address to log in: http://192.168.5.66:8080 Manager Log In...
  • Page 10 BizFAX Server Manual Figure 3-1 If the next page is abnormal after you login, that mainly because of the safety setting of IE browser. Click here link on this page and follow the guides to restore the normal page. www.yeastar.com...

  • Page 11: Status And Management

    BizFAX Server Manual 3.3 Status and Management 3.3.1 Line Status Figure 3-2 Description of all BizFAX Status: Fax Extension: Virtual Fax Extension: : Extension is not login : Extension is idle : Extension is in service www.yeastar.com Page 11...

  • Page 12: General Settings

    BizFAX Server Manual Physical Fax Extension: : Extension is not login : Extension is idle : Extension is in service Trunk: PSTN Trunks: : Red— indicates failed initialization.FXO port hasn’t connected with PSTN line. : Blue— indicates succeeded initialization.Trunk is idle.

  • Page 13: Physical Fax Machine Extension

    1. Add Physical Fax Machine Physical fax exetension is configured through Serve’s Config.Wizard, it needs the Yeastar’s hardware card support. It’s impossible to add Physical fax exetension directly on homepage, but you can plug the TDM800 card with FXS modules, through this way you can get more physical fax extensions after finishing the ‘Config.Wizard’.

  • Page 14: Virtual Fax Extension

    You should fill in the following blacks: 1．Extension Info ·Account – Extension number （SIP number） ·Password User can login the BizFAX Client on this account. 2．User Profile ·Name – User Name/ Nickname ·Group – group contacts on Client ·Mobile Phone Number ·Send Fax to Email –...
  • Page 15 BizFAX Server Manual Figure 3-5 2. Remove Virtual Fax Extension Click the extension that you want to remove, and click ‘Delete Extension’ key. www.yeastar.com Page 15...

  • Page 16: Trunk

    BizFAX Server Manual 3.4.2 Trunk Figure 3-6 Trunk is configured through Serve’s Config Wizard, it needs the Yeastar’s hardware card support. Add PSTN（FXO）Trunk It’s impossible to add PSTN trunk directly on homepage, but you can plug the TDM800 card with FXO modules, through this way you can get more PSTN trunks after finishing the ‘Config.Wizard’.

  • Page 17: Outbound Routes

    BizFAX Server Manual YE110 card in the server, through this way you can get E1 trunks after finishing the ‘Config Wizard’. 3.4.3 Outbound Routes Outbound routing mainly works for gudies outgoing calls to go through trunks. Figure 3-7 3.4.3.1. Buildup Outbound Routes 1）Click ‘Add Outboud Route’...
  • Page 18 BizFAX Server Manual 3）Appoint a calling way for outgoing calls ‘Make outbound calls on’，you can choose the type of trunk 1. All trunks 2. All SIP trunks 3. All PSTN trunks 4. All E1/T1 trunks 5. Customized – User can appoint other type of trunk 4）Other...

  • Page 19: Inboud Call Settings

    1）Name (Virtual Fax Extension Number) 2）Click ‘View’ to choose the voice file you want to upload. This file will copy to BizFAX system \prompts\MusicOnHold catalog. Please refer to Appendix A 3）Whether to enable ‘Direct Dial to Extension Number’ or not If disable it, user has no right to call extensions directly except press the www.yeastar.com...
  • Page 20 BizFAX Server Manual number (DTMF) on IVR. If enable it, user is able to call extension directly as well as pressing the keys provided by IVR (DTMF). 4）Make IVR on Menu Choose the action for corresponding key. You have three options here, Extension, virtual extension number(IVR or Ring Group) or fill in telephone number directly.

  • Page 21: Inbound Routes

    BizFAX Server Manual 3.5.2 Inbound Routes Inbound routing mainly works for gudies incoming calls to reach destination extension within the business hours or out of working hours. 3-11 Figure 3.5.2.1 Buildup Inbound Routes 1）Click ‘Add Inboud Route’ and fill in the name of inbound route in ‘General’.

  • Page 22: Blacklist

    BizFAX Server Manual 4）Route calls to You can choose the options for aswer incoming calls. 3-12 Figure 3.5.2.2 Remove Route Click on the route and then click ‘Delete Selected route’. Blacklist 3.5.3 Blacklist can forbid unwanted calls. 3.5.3.1 Add Blacklist 1）Click ‘Add Blacklist’...
  • Page 23 BizFAX Server Manual 3-13 Figure 3.5.3.2 Remove Blacklist Selected the item and then click ‘Delete Blacklist’ key. www.yeastar.com Page 23...

  • Page 24: System Settings

    BizFAX Server Manual System Settings 3.6.1 Gnereal Settings 1. Country Select the country to match with the country’s tone cadence. 2. Fax Settings 1）The fax page header：This value will be showed on the fax page header when sending out. 2）The fax page footer：This value will be showed on the fax page footer when sending out.

  • Page 25: System Prompts

    BizFAX Server Manual 4）E1/T1 Caller ID: Use the E1/T1 line to callout and the system will use this ID as caller id if you don’t specify caller id of the extension 4. File Path Path for fax file If you empty it, file will be saved on sounddata folder under program path 5.
  • Page 26 BizFAX Server Manual 4）Call Busy: Prompt the caller that callee is busy now. 5）Invalid key in IVR: Prompt the caller that the key pressed is invalid. 6）Prompt callee send FAX signal: For example: when the callee use a combo fax machine (telephone and fax using the same machine), you should prompt him manually to offer the fax signal in order to make the fax transmission successfully.

  • Page 27: Advanced Module Settings

    The interval of auto receiving new emails: email server will auto receive new emails at regular intervals 3） Settings of sending faxes（FAX to Mail） The attach format when transferring fax to email: BizFAX support TIF and PDF formats to transfer the faxes to email account. www.yeastar.com...

  • Page 28: Sms Service Settings

    BizFAX Server Manual 3-16 Figure 3.6.3.2 SMS Service Settings BizFAX supports sending and receiving SMS through the platform of third-part operators. All operators are OK as long as they support http porotocol to send text messages. 3.6.4 Backing up & Restore As an administrator, you can backup database shown on Figure 3-17.

  • Page 29: Administrator

    BizFAX Server Manual 3-17 Figure 3.6.5 Administrator You can change the password here. www.yeastar.com Page 29...

  • Page 30: Reports

    BizFAX Server Manual Reports 3.7.1 Fax Logs Fax Log captures all call details: start/expiration date, fax type, status, and theme and so on. For administrator’s convenience, admin can search information by fax time, type, sort and status and export them into CSV file.
  • Page 31 BizFAX Server Manual 3-19 Figure www.yeastar.com Page 31...
  • Page 32 BizFAX Server Manual 3.7.3 Server Status Administrator can monitor the server performance through staturs. 3-20 Figure www.yeastar.com Page 32...

  • Page 33: Using Bizfax

    FXO port of TDM800 card should connect with PSTN line, FXS port of TDM800 card should connect with physical fax machines. For example, BizFAX has virtual fax Extensions 501 and 502 and physical fax Extensions 601 and 602 (FXS); PSTN Trunk OutPSTN1 and OutPSTN2.

  • Page 34: Usage Of Sending Fax

    BizFAX Server Manual Usage of Sending Fax PSTN1 PSTN Trunk Port Access Code“9” PSTN2 PSTN Trunk BizFAX Virtual Fax Ext Physical Fax Ext. Ext. No. Ext. No. Ext. No. Ext. No. On the above demonstrated environment: Suppose the settings of outbound routes are as below: Route Name：9...

  • Page 35: Usage Of Receiving Fax

    BizFAX Server Manual 4.2 Usage of Receiving FAX PSTN1 PSTN2 PSTN Trunk BizFAX Virtual Fax Ext Physical Fax Ext. Ext. No. Ext. No. Ext. No. Ext. No. On the above demonstrated environment: Suppose the settings of inbound routes are as below: Route Name: All Source: Trunk Sequence——All Trunks...

  • Page 36: Www.yeastar.com Bizfax Server Manual

    The default IP address of BizFAX is 192.168.5.66, maybe it’s different from your network segment, and therefore we have to change IP address before visiting. BizFAX has built-in VNC server, users can change IP address by VNC remote controlling. 1 Method of change IP Following diagram tells you the way of changing BizFAX IP address.
  • Page 37 BizFAX, like Figure A-2 (192.168.5.61) Figure A-1 Figure A-2 Step3： Run VNC Client on CA and enter the IP of BizFAX (192.168.5.66), see Figure A-3 Figure A-3 Click ‘Connect’ key, and enter ‘password’ on password and click ‘OK’ to connect with BizFAX server.
  • Page 38 BizFAX Server Manual <Figure A-4> Step4 ： Change BizFAX’s IP and make it same as user original segment, ‘192.168.1.11’. Meantime, user can setup gateway so as to visit Internet well. Exit VNC Client at last. Figure A-5 Step5：click “BackupOS” backup the change. See Figure A-6 www.yeastar.com...
  • Page 39 BizFAX Server Manual Figure A-6 Step6： Reverts CA’s IP to original address that is 192.168.1.10 as on Figure A-7 Figure A-7 Step7: Use VNC again to connect with BizFAX, and now the IP address should be ‘192.168.1.11’ www.yeastar.com Page 39...

  • Page 40: Appendix B Customizing Wav Format

    BizFAX Server Manual Appendix Customizing Format Here, users can customize a WAV file through Windows accessories recorder, or through other software to finish the format, like CoolEdit. (WAV Format： 8,000 kHz,4 Bit, Mono 3KB/sec) Step: Start menuProgramAttachment Entertainment Recorder 1. Record the prompt message file Figure B-1 2.
  • Page 41 BizFAX Server Manual Figure B-3 4. Choose an entry on ‘Sound Selection’ Format: IMA ADPCM Attributes: 8,000 kHz,4 Bit, Mono 3KB/sec Figure B-4 5. Click ‘OK’ to save the settings and voice files. www.yeastar.com Page 41...

  • Page 42: Appendix C Country/Region List

    BizFAX Server Manual Appendix C Country/Region List BizFAX supports the following countries’ and regions’ telecommunication parameters: ARGENTINA LEBANON AUSTRALIA LUXEMBOURG AUSTRIA MACAO BAHRAIN MALAYSIA BELGIUM MALTA BRAZIL MEXICO BULGARIA MOROCCO CANADA NETHERLANDS CHILE NEWZEALAND CHINA NIGERIA COLUMBIA NORWAY CROATIA OMAN...

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