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Appendix A. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This appendix contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your ERserver, xSeries, or IntelliStation
if it is necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation, and use the
v Go to the IBM Support Web site at http://www.ibm.com/pc/support/ to check for
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
publications that are provided with your system and software. The information that
comes with your system also describes the diagnostic tests that you can perform.
Most ERserver, xSeries, and IntelliStation systems, operating systems, and
programs come with information that contains troubleshooting procedures and
explanations of error messages and error codes. If you suspect a software problem,
see the information for the operating system or program.
Using the documentation
Information about your IBM ERserver, xSeries, or IntelliStation system and
preinstalled software, if any, is available in the documentation that comes with your
system. That documentation includes printed books, online books, readme files, and
help files. See the troubleshooting information in your system documentation for
instructions for using the diagnostic programs. The troubleshooting information or
the diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web where you
can get the latest technical information and download device drivers and updates.
To access these pages, go to http://www.ibm.com/pc/support/ and follow the
instructions. Also, you can order publications through the IBM Publications Ordering
System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.
© Copyright IBM Corp. 2004
diagnostic tools that come with your system. Information about diagnostic tools is
in the Hardware Maintenance Manual and Troubleshooting Guide on the IBM
ERserver Documentation CD or in the IntelliStation Hardware Maintenance
Manual at the IBM Support Web site.
technical information, hints, tips, and new device drivers or to submit a request
for information.
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system, and whom to call for service,
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