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Kia Optima hybrid 2012 Warranty And Consumer Information Manual

Kia optima hybrid 2012
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Printing : Oct. 10, 2011
Publication No. : UM 120 PS 003
Printed in Korea
2012
Warranty and Consumer
Information Manual

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Summary of Contents for Kia Optima hybrid 2012

  • Page 1 2012 Warranty and Consumer Information Manual Printing : Oct. 10, 2011 Publication No. : UM 120 PS 003 Printed in Korea...
  • Page 2 Date of Retail Delivery or First Use distributor of Kia Vehicles in the United States. Vehicle Identification Number “Kia Vehicle” means a 2012 model year Kia Motor Vehicle manufactured by Kia Motors Corporation, 231 Yangjae-Dong, Seocho-Ku, Seoul, Korea. Speedometer Replacement Record “Authorized Kia Dealer”...

  • Page 3: Table Of Contents

    Federal Emission Control Warranty .... 17 California Emission Control Warranty ..25 Replacement Parts and Accessories Limited Warranty ......... 31 Scheduled Maintenance Record ....35 Dealer Certification ........39 When you need to talk to Kia and Roadside Assistance ............ 40...

  • Page 4: Welcome

    “Replacement Parts and Accessories Limited Warranty”. Please see the contents of this manual for coverage terms. At Kia, it’s not enough to sell vehicles that look pleasing in the showroom. We’re committed to making sure you enjoy your Kia for years to come.
  • Page 5 Warranty Program Coverage at a Glance This overview chart illustrates warranty coverage and term by months and miles. Please refer to the appropriate sections in this book for detailed information regarding each of these warranties. WARRANTY TERM(whichever comes first) Months in MILES IN SERVICE Service 10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000 100,000 150,000...

  • Page 6: New Vehicle Limited Warranty

    Date of First charge to you, Kia will (a) determine if the repair or Service. “Date of First Service” means the first date replacement requested by you is covered by this New...
  • Page 7 Except as limited or excluded below, all components all internal parts, timing gear, seals and gaskets, of your new Kia Vehicle are covered for 60 valve cover, flywheel, oil pump, water pump and months/60,000 miles from the Date of First Service, turbo charger..
  • Page 8 Kia Vehicle who takes belts, levers and pedals, engine adjustments (idle delivery of the Kia Vehicle on its Date of First speed, etc.), body parts and fittings. Service. If the Kia Vehicle was first placed in service as a lease vehicle, and the lessee purchases the 3.
  • Page 9 Resulting repairs and replacements of linings installation and replacement battery costs. are not covered by your warranty. Kia will not reimburse you for any portion of the cost of a non-Kia replacement battery. * Refer to page 24 for Hybrid Battery Pack...
  • Page 10 36 Months/36,000 miles. Seat Belt Warranty-Kansas • The seat belts in Kia Vehicles originally sold in the State of Kansas are covered under the New Vehicle Limited Warranty for a period of 10 years, regardless of mileage, when the repairs are performed by an Authorized Kia Dealer in Kansas.

  • Page 11: What Is Not Covered

    Examples of these factors include, but are not limited to: Window glass that is broken, chipped, scratched or • Misuse of your Kia Vehicle such as driving over • damage from outside influence is not considered a curbs, or other hazardous objects or road structures...
  • Page 12 However, as a matter of used. policy, Kia will repair or replace such maintenance • Note: All vehicle dimensions and measurements are items of a new vehicle during the vehicle’s initial...
  • Page 13 Tires are warranted by the tire manufacturers and not • Services” or “Appearance Care” in your Owner’s by Kia. In the event that you need assistance, please Manual. contact your Kia dealer or refer to the tire warranty Altered Mileage pamphlets provided with your Kia Vehicle for details.
  • Page 14 If you have any questions or need assistance regarding this warranty, Maintenance Records refer to “When You Need to Talk to Kia” starting on You should retain maintenance records since it may be page 40.
  • Page 15 ALL OTHER EXPRESSED WARRANTIES (EXCEPT ANY SET FORTH SEPARATELY IN THIS MANUAL) ON THE PART OF KIA MOTORS AMERICA, INC. OR THE AUTHORIZED KIA DEALER SELLING YOUR KIA VEHICLE. NO...

  • Page 16: Hybrid System Warranty

    Kia Genuine Parts or Kia authorized set forth in the "What is Not Covered" section of the Kia remanufactured parts. New Vehicle Limited Warranty already described in this handbook.
  • Page 17 Kia Motors America, Inc. (“Kia”) provided in the Kia Owner Satisfaction and Assistance Section of this manual, or can also be found at the Kia warrants that it will arrange for independent Kia brand service facilities at locations of its choice to provide for the website at http://www.kia.com.
  • Page 18 This warranty does not include any other • If your Kia Vehicle is damaged due to an accident or expense, including but not limited to those for any any event which may cause damage to the paint, replacement transportation or for the loss of use of your have your Kia Vehicle repaired as soon as possible.
  • Page 19 Kia Vehicle or this Warranty and Consumer installed on or in a Kia Vehicle by or at the Information Manual as being necessary to direction of Kia for the sole or primary purpose assure compliance of the Kia Vehicle with of reducing the Kia Vehicle’s emissions (not...

  • Page 20: Federal Emission Control Warranty

    The applicable warranty period shall begin on either the are also entitled to the California Emission date the Kia Vehicle is sold to the first retail owner, or on Warranty. (See Page 25 of this Manual). the date the Kia Vehicle is first placed in service (for...
  • Page 21 This warranty is given in lieu of all other express or implied warranties on the part of Kia Motors America, Inc. or the Authorized Kia Dealer selling the Kia Vehicle. No dealer, or any agent or employee thereof, or any other person, is authorized to extend or enlarge this warranty.

  • Page 22: Emission Performance Warranty

    (a) The Kia Vehicle is maintained and operated in Kia Vehicle is sold to the first retail delivery or owner, accordance with the Written Maintenance or on the date the Kia Vehicle is first placed in service Instructions; and (for example, a demonstrator, lease, or company car (b) The Kia Vehicle fails to conform at any time use), whichever is earlier.
  • Page 23 The Kia Vehicle is designed, built and tested using period of vehicle operation that does not exceed 96 Kia Genuine Parts so that the Kia Vehicle is able to months or 80,000 miles, whichever occurs first. perform in conformity with EPA regulations as provided by this warranty.
  • Page 24 6. Repair or Replacement by an Authorized Kia Kia Vehicle free of charge to the Owner, unless such Dealer failure is attributable to the Owner or to events beyond the control of Kia or the Authorized Kia Your Kia Dealer shall make all adjustments, repairs Dealer.
  • Page 25 State of California. expenses or damages. (c) Any repair of a Kia Vehicle on which the odometer mileage has been altered or on which the actual mileage cannot be readily determined.

  • Page 26: Federal Emission Control Warranty

    Federal Emission Control Warranty Air Induction System Evaporative Control System Air Cleaner Assembly Vapor Storage Canister Intake Manifold Canister Close Valve Fuel Metering System Purge Control Solenoid Valve Engine Coolant Temperature Sensor Fuel Pump Manifold Absolute Pressure Sensor Fuel Tank Wheel Speed Sensor Fuel Filler Cap Fuel Injector...

  • Page 27: California Emission Control Warranty

    If any emission-related part on your Kia vehicle is system on your Kia vehicle for the periods of time defective, the part will be repaired or replaced by Kia. This is your short-term emission control system DEFECTS listed below provided there has been no abuse, neglect WARRANTY.
  • Page 28 30 days. the warranted emissions parts list in this warranty and As the Kia vehicle owner, you should also be aware that installed as original equipment, is free from defects in Kia may deny you warranty coverage if your Kia vehicle...
  • Page 29 Warranty Service In addition, if a warranted part fails because of a defect, Kia will repair or replace it at any authorized Kia dealer. To obtain warranty service, return the vehicle to any Any other parts damaged by the failure of a warranted authorized Kia dealer.
  • Page 30 The owner may questions as to whether the vehicle maintenance has elect to use non-Kia parts for maintenance purposes. Use been performed, Kia urges that you retain all receipts of replacement parts which are not of equivalent quality...
  • Page 31 “Speedometer Replacement Record” on the inside front the owner must provide Kia a detailed description cover must be filled in by an Authorized Kia Dealer.) indicating why the situation was considered an Loss or damage to personal property, loss of revenue,...

  • Page 32: California Emission Control Warranty

    California Emission Control Warranty * (Pennsylvania and Washington only) Air Induction System Evaporative Control System Air Cleaner Assembly Vapor Storage Canister Intake Manifold ( Canister Close Valve * 7/70) Fuel Metering System Purge Control Solenoid Valve Engine Coolant Temperature Sensor Fuel Pump Manifold Absolute Pressure Sensor Fuel Tank (...

  • Page 33: Replacement Parts And Accessories Limited Warranty

    Kia Owner Satisfaction and Assistance function properly at KMA’s expense, if you present your Section of this manual, or can also be found at the Kia vehicle to such a service facility during its normal website at http://www.kia.com.
  • Page 34 34-36 months Genuine replacement batteries are covered by a limited warranty for the period of 36 months Kia will not reimburse you for any portion of the from the date of installation, regardless of cost of a non-Kia replacement battery.
  • Page 35 Accessories the remainder of the New Vehicle Limited Warranty, whichever is greater, from the date of A Kia Genuine accessory installed by Kia or an installation. A Kia Genuine Air Conditioning Authorized Kia Dealer on a new vehicle at the System purchased over the counter is warranted time of, or prior to the vehicle’s date of delivery...
  • Page 36 Replacement parts or accessories used in To Get Warranty Service applications for which they are not designed. You must take your Kia Vehicle, along with this manual and proof of purchase or replacement date, • Replacement parts or accessories installed...

  • Page 37: Basic

    All Authorized records should be given to any subsequent owner of the Kia Signature: Vehicle. Claims made during the warranty term will not...
  • Page 38 Service #3 Service #6 Mileage: Mileage: R.O. Number: R.O. Number: Date: Date: Authorized Authorized Signature: Signature: Dealership: Dealership: Service #4 Service #7 Mileage: Mileage: R.O. Number: R.O. Number: Date: Date: Authorized Authorized Signature: Signature: Dealership: Dealership: Service #5 Service #8 Mileage: Mileage: R.O.
  • Page 39 Service #9 Service #12 Mileage: Mileage: R.O. Number: R.O. Number: Date: Date: Authorized Authorized Signature: Signature: Dealership: Dealership: Service #10 Service #13 Mileage: Mileage: R.O. Number: R.O. Number: Date: Date: Authorized Authorized Signature: Signature: Dealership: Dealership: Service #11 Service #14 Mileage: Mileage: R.O.
  • Page 40 Service #15 Service #18 Mileage: Mileage: R.O. Number: R.O. Number: Date: Date: Authorized Authorized Signature: Signature: Dealership: Dealership: Service #16 Service #19 Mileage: Mileage: R.O. Number: R.O. Number: Date: Date: Authorized Authorized Signature: Signature: Dealership: Dealership: Service #17 Service #20 Mileage: Mileage: R.O.
  • Page 41 Kia Vehicle for the sole or primary purpose of controlling Kia Vehicle’s emissions which were not in general use prior to 1968.) 3. We have performed all emission control system preparation required by the manufacturer prior to the sale of the Kia Vehicle, as set forth in the current pre-delivery service manual provided by the manufacturer.
  • Page 42 As an added customer benefit, Roadside Assistance is warranty-related disablement occurs more than 150 provided on all new 2012 model Kia Vehicles from the miles from home and the repairs require more than date the vehicle is delivered to the first retail buyer or...

  • Page 43: Assistance

    Kia’s toll free Roadside Assistance hot line is staffed 24 hours a day, 365 days a year and is accessible by dialing 1-800-333-4Kia (4542). Please note that you must provide your Vehicle Identification Number (VIN) to verify coverage at the time of your call. The VIN can be found on the dash of your vehicle on the driver’s side, on...
  • Page 44 Both Kia Motors America and your Kia dealer are dedicated to serving all of your automotive needs. Your complete satisfaction is our primary concern. Your Kia dealer is available to assist you with all of your automobile sales, parts and service requirements.
  • Page 45 STEP 3 : In the event that you believe Kia has been unable to satisfactorily address the concern, a special alternative resolution program called AUTO LINE is available to you. This independent agency is run by the Council of Better Business Bureaus and is provided at no cost to you.
  • Page 46 This is the arbitration part of AUTO LINE. The arbitrator(s) will make a decision after the arbitration hearing. If you accept the decision, it will be legally binding on you and Kia. However, in some states, if the decision is not accepted, it may be introduced either by you or Kia as evidence in subsequent court action.
  • Page 47 NOTICE TO CONSUMERS STATE OF ALABAMA If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 48 NOTICE TO CONSUMERS STATE OF ALASKA If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 49 NOTICE TO CONSUMERS STATE OF ARIZONA If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 50 NOTICE TO CONSUMERS STATE OF ARKANSAS If your vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts, you may be entitled under the provisions of the Arkansas "Lemon Law" to a replacement or repurchase of the vehicle.
  • Page 51 If you have a problem arising under a Kia’s written new vehicle warranty, we encourage you to bring it to our attention. If we are unable to resolve it, you may file a claim with BBB AUTO LINE. Claims arising under a Kia’s written new vehicle limited warranty must be filed with the BBB within six (6) months after the expiration of the warranty.
  • Page 52 Kia of the need for the repair of the nonconformity; OR • The vehicle is out of service by reason of repair of nonconformities by Kia or its agents for a cumulative total of more than 30 calendar days after delivery of the vehicle to the buyer.
  • Page 53 The arbitrator's decision and any findings will be admissible in a court action. If you accept the Arbitrator's decision, Kia will be bound by the decision, and will comply with the decision within a reasonable time, not to exceed 30 days, after we receive notice of your acceptance of the decision.
  • Page 54 NOTICE TO CONSUMERS STATE OF COLORADO If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 55 KIA MOTORS AMERICA, INC. PO Box 52410, Irvine, CA 92619-2410 NOTIFICATION TO MANUFACTURER Name Address (Street) (City) (State) (Zip) Phone (Home) (Business) Vehicle Information (Model) (Year) Date of Purchase Mileage Servicing Dealer Number or Days Vehicle Has Been Out of Service...
  • Page 57 NOTICE TO CONSUMERS STATE OF CONNECTICUT If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of the Connecticut “Lemon Law”...
  • Page 58 NOTICE TO CONSUMERS STATE OF DELAWARE If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 59 In addition, in order to seek remedies under your state Lemon Law, you must first notify Kia at the address below or an authorized Kia dealer of the problem with your vehicle within 18,000 miles of operation or two years following the original delivery of the vehicle, whichever is earlier.
  • Page 60 NOTICE TO CONSUMERS DISTRICT OF COLUMBIA NOTICE TO PURCHASER IF, AFTER A REASONABLE NUMBER OF ATTEMPTS, THE MANUFACTURER, ITS AGENT, OR AUTHORIZED DEALER IS UNABLE TO REPAIR OR CORRECT ANY NONCONFORMITY, DEFECT OR CONDITION WHICH RESULTS IN SIGNIFICANT IMPAIRMENT OF THE MOTOR VEHICLE, THE MANUFACTURER, AT THE OPTION OF THE CONSUMER, SHALL REPLACE THE MOTOR VEHICLE WITH A COMPARABLE MOTOR VEHICLE, OR ACCEPT RETURN OF THE MOTOR VEHICLE FROM THE CONSUMER AND...
  • Page 61 To exercise your rights, you first must notify the manufacturer in writing, after three attempts have been made to repair the same nonconformity, of the need to repair the defect or condition in order to allow Kia a final attempt to cure the nonconformity.
  • Page 62 The arbitrator will issue a decision within 40 days after you file your claim, and the decision will be binding on Kia if you accept it.
  • Page 63 NOTICE TO CONSUMERS STATE OF HAWAII If this vehicle does not conform to its applicable warranties, and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state "Lemon Law"...
  • Page 64 BBB AUTO LINE prior to initiating court action. BBB AUTO LINE is a third-party arbitration service administered by the Council of Better Business Bureaus. For additional information about BBB AUTO LINE, review pages 40-44 of this book or contact Kia at the address or toll-free number indicated below.
  • Page 65 New Vehicle Buyer Protection Act. For additional information about BBB AUTO LINE, review pages 40-44 of this book or contact Kia at the address or toll-free number indicated below.
  • Page 66 BBB AUTOLINE is a third-party complaint resolution service administrated by the Coucil of Better Business Bureaus. For additional information about the BBB AUTOLINE, review pages 40-44 on this book or contact Kia at the address or toll-free number indicated below;...
  • Page 67 Council of Better Business Bureaus. Should you seek a repurchase or replacement under your state Lemon Law, you must use BBB AutoLine prior to initiating any court action. For additional information about BBB AUTO LINE, review pages 40-44 of this book or contact Kia at the address or toll free number indicated above.
  • Page 68 Kia at the address above, by certified mail, registered mail or overnight service of the problem with your vehicle, and provide Kia an opportunity to repair it Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please contact Kia at: Consumer Assistance Center Kia Motors America, Inc.
  • Page 69 NOTICE TO CONSUMERS STATE OF KANSAS If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 70 NOTICE TO CONSUMERS STATE OF KENTUCKY If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 71 NOTICE TO CONSUMERS STATE OF LOUISIANA If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 72 7 business days. FOR THIS VEHICLE YOU MUST NOTIFY THE FOLLOWING PERSON OF THE DEFECTS AND THE RIGHT TO MAKE A FINAL REPAIR: Consumer Assistance Center Kia Motors America, Inc. P. O. Box 52410 Irvine CA 92619-2410 1-800-333-4KIA(4542) Send this final repair letter by certified mail with a receipt, and keep a copy for your records.
  • Page 73 Maine Lemon Law, you need not use BBB AUTO LINE. For additional information about BBB AUTO LINE, review pages 40-44 of this book or contact Kia at the address or toll-free number indicated below.
  • Page 74 NOTICE TO CONSUMERS STATE OF MARYLAND If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 75 NOTICE TO CONSUMERS STATE OF MASSACHUSETTS MASSACHUSETTS “LEMON LAW” INFORMATION: IF YOU HAVE SERIOUS PROBLEMS WITH THIS VEHICLE The Massachusetts “Lemon Law,” MGI c. 90, s. 7N 1/2 provides protection for consumers who have serious problems with their new vehicle. UNDER THE LEMON LAW, YOU HAVE A RIGHT TO A REFUND OR REPLACEMENT OF THE VEHICLE IF: A) there is a substantial defect(s), AND B) the defect(s) still exists or has recurred after either:...
  • Page 76 (617) 727-7780, 1-888-283-3757 Lemon Law Information: Kia offers its customers arbitration through BBB AUTO LINE, a complaint resolution service administered by the Council of Better Business Bureaus. For additional information about BBB AUTO LINE, review pages 40-44 of book or contact Kia at the address or toll-free number indicated below.
  • Page 77 NOTICE TO CONSUMERS STATE OF MICHIGAN If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 78 However, if you choose to seek other remedies that are not under your state Lemon Law, you need not use BBB AUTO LINE, although that option is still available to you. For additional information about BBB AUTO LINE, review pages 40-44 of this book or contact Kia at the address or toll-free number indicated below.
  • Page 79 NOTICE TO CONSUMERS STATE OF MISSISSIPPI If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 80 NOTICE TO CONSUMERS STATE OF MISSOURI If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 81 NOTICE TO CONSUMERS STATE OF MONTANA If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 82 NOTICE TO CONSUMERS STATE OF NEBRASKA If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 83 NOTICE TO CONSUMERS STATE OF NEVADA If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 84 NOTICE TO CONSUMERS STATE OF NEW HAMPSHIRE MOTOR VEHICLE ARBITRATION BOARD The New Hampshire New Motor Vehicle Arbitration Law, RSA 357-D, applies to new motor vehicles sold or leased (for two or more years) and/or registered in the State of New Hampshire. A new motor vehicle is defined as a passenger vehicle, motorcycle, or truck with a gross vehicle weight not exceeding 9,000 pounds.
  • Page 85 Kia offers its customers third-party arbitration through BBB AUTOLINE a complaint resolution service administered by the Council of Better Business Bureaus. For additional information about BBB AUTOLINE, review pages 40-44 of this book or contact Kia at the address or toll-free number indicated below.
  • Page 86 Kia offers its customers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered by the Council of Better Business Bureaus. For additional information about BBB AUTO LINE, review pages 40-44 of this book or contact Kia at the address or toll-free number indicated below.
  • Page 87 NOTICE TO CONSUMERS STATE OF NEW MEXICO If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 88 NOTICE TO CONSUMERS STATE OF NEW YORK NEW CAR LEMON LAW BILL OF RIGHTS (1) IN ADDITION TO ANY WARRANTIES OFFERED BY THE MANUFACTURER, YOUR NEW CAR, IF PURCHASED AND REGISTERED IN NEW YORK STATE, IS WARRANTED AGAINST ALL MATERIAL DEFECTS FOR EIGHTEEN THOUSAND MILES OR TWO YEARS, WHICHEVER COMES FIRST.
  • Page 89 For additional information about BBB AUTO LINE, review pages 40-44 of this book or contact Kia at the address or toll-free number indicated below. In addition, in order to seek remedies under your state Lemon Law, you must first notify Kia at the address below, by certified mail, of the problem with your vehicle.
  • Page 90 NOTICE TO CONSUMERS STATE OF NORTH CAROLINA If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 91 NOTICE TO CONSUMERS STATE OF NORTH DAKOTA If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 92 BBB AUTO LINE is a third-party complaint resolution service administered by the Coundil of Better Business Bureaus. For additional information about BBB AUTO LINE, review pages 40-44 of this book or contact Kia at the address or toll-free number indicated below. Consumer Assistance Center Kia Motors America, Inc.
  • Page 93 NOTICE TO CONSUMERS STATE OF OKLAHOMA If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 94 NOTICE TO CONSUMERS STATE OF OREGON If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 95 NOTICE TO CONSUMERS STATE OF PENNSYLVANIA If the new motor vehicle you have purchased does not conform to the manufacturer’s express warranty, the Pennsylvania Automobile Lemon Law provides that the manufacturer may have to replace it or pay you a refund, at your option.
  • Page 96 Pennsylvania Lemon Law, you need not use BBB AUTO LINE, although that option is still available to you. For additional information about BBB AUTO LINE, review pages 40-44 of this book or contact Kia at the address or toll-free number indicated below: Consumer Assistance Center Kia Motors America, Inc.
  • Page 97 NOTICE TO CONSUMERS STATE OF RHODE ISLAND If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 98 NOTICE TO CONSUMERS STATE OF SOUTH CAROLINA If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 99 NOTICE TO CONSUMERS STATE OF SOUTH DAKOTA If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 100 NOTICE TO CONSUMERS STATE OF TENNESSEE If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 101 NOTICE TO CONSUMERS STATE OF TEXAS If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts, and the non-conformity creates a serious safety hazard or substantially impairs the use or market value of the vehicle, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 102 NOTICE TO CONSUMERS STATE OF UTAH If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 103 NOTICE TO CONSUMERS STATE OF VERMONT The Vermont Lemon Law applies to new motor vehicles sold or leased (for two or more years) or registered in the State of Vermont. A new motor vehicle is defined a passenger vehicle or truck, with a gross vehicle weight of 12,000 pounds or less, still under the manufacturer’s express warranty.
  • Page 104 Council of Better Business Bureaus. For additional information about BBB AUTOLINE, review pages 40-44 of this book or contact Kia at the address or toll-free number indicated below.You may also wish to contact Kia directly at the following address : Consumer Assistance Center Kia Motors America, Inc.
  • Page 105 NOTICE TO CONSUMERS STATE OF VIRGINIA If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 106 NOTICE TO CONSUMERS STATE OF WASHINGTON If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts, you may be entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
  • Page 107 However, if you choose to seek other remedies that are not under your state Lemon law, you need not use BBB AUTO LINE, although that option is still available to you. For additional information about BBB AUTO LINE, review pages 40-44 of this book or contact Kia at the address or toll-free number indicated below.
  • Page 108 BBB AUTOLINE is a third-party complaint resolution service administrated by the Coucil of Better Business Bureaus. For additional information about the BBB AUTOLINE, review pages 40-44 on this book or contact Kia at the address or toll-free number indicated below;...
  • Page 109 NOTICE TO CONSUMERS STATE OF WYOMING If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be entitled under the provisions of your state “Lemon Law”...
  • Page 110 Notes...
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