Support And Service; Information You Must Provide When Contacting Us - Vox JamVOX Installation & Setup Manual

Support and service

If you have questions regarding this product, please contact the VOX distributor
for the country in which you purchase it. You can find local distributor at http://
www.voxamps.com/contact/voxworldwide/.
In order to receive product support, you must have registered this product. We
cannot provide service if we are unable to verify that you have registered.

Information you must provide when contacting us

When you contact us, please provide the following information. We cannot pro-
vide service if you do not give us this information.
• Your name and E-mail address (as registered on JamVOX-Online)
• The serial number of this product
• The name and version of this product (shown in the About screen of the soft-
ware)
• Details of your system
Manufacturer and model of your computer:
Type of CPU and its clock speed:
Amount of memory installed:
Total capacity and free area of the installed hard disk:
Operating system and version:
Driver version:
Other computer peripherals:
• Your question (in as much detail as possible)
Before you contact us, please refer to the "Owner's Manual..." and "Help
menu FAQ" to see whether they contain an answer to your question.
We cannot answer questions regarding basic operation of your computer,
basic setup for using your computer for music production, how to create
songs or sounds, or questions related to products made by other companies.
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