Samsung EK-GN120 User Manual page 167

Troubleshooting
Photo quality is poorer than the preview
• T he quality of your photos may vary, depending on the surroundings and the
photography techniques you use.
• I f you take photos in dark areas, at night, or indoors, image noise may occur or images
may be out of focus.
Error messages appear when opening multimedia files
If you receive error messages or files do not play, when opening multimedia files on your
device, try the following:
• F ree some memory by transferring files to a computer or deleting files from your device.
• E nsure that the music file is not Digital Rights Management (DRM)-protected. If the file is
DRM-protected, ensure that you have the appropriate licence or key to play the file.
• E nsure that your device supports the file type.
• Y our device supports photos and videos captured with the device. Photos and videos
captured by other devices may not work properly.
• Y our device supports multimedia files that are authorised by your network service
provider or providers of additional services. Some content circulated on the Internet,
such as ringtones, videos, or wallpapers, may not work properly.
Another Bluetooth device is not located
• E nsure that the Bluetooth wireless feature is activated on your device.
• E nsure that the Bluetooth wireless feature is activated on the device you wish to connect
to.
• E nsure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
If the tips above do not solve the problem, contact a Samsung Service Centre.
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