Page 1 Specializing in Telecom Equipment of all Brands, Carrier Services, Technician Services, Maintenance Agreements & Purchasing Excess Telecom Equipment! I will always do my best to match or beat any competitors bid! Local: 863-614-1900| Toll Free: 866-770-4930| Fax: 888-782-3072| Email: telephoneman@telephonemanofamerica.com URL: www.TelephonemanOfAmerica.com| URL: www.shop.telephonemanofamerica.com TalkSwitch VoIP...
Page 2 DESKTOP PHONE SYSTEM U s e r G u i d e Software & Firmware Version 2.41...
Page 3: Copyright Information
Information in this user guide is subject to change without notice and does not represent any commitment on the part of Centrepoint Technologies Inc.. No part of this user guide may be reproduced or transmitted in any form or by any means,...
Page 4: Table Of Contents
1.0 Installing TalkSwitch 1.1 What's included with TalkSwitch ....... .1 1.2 Front Panel Descriptions...
Page 5 3.2.7 Conference calling with TalkSwitch ....82 3.2.8 Using Phones connected in parallel to TalkSwitch ..83 3.2.9 External modem telephone line access .
Page 6 3.7.2 Using Call Back ....... . .93 3.8 Upgrading the TalkSwitch Firmware ......95 Appendices Appendix A - Help &...
Page 8: Installing Talkswitch
8. TalkSwitch Memory Card (optional purchase for TalkSwitch 48 models) If any of these items are missing, please contact your reseller. The TalkSwitch Line jacks are sensitive to high voltage spikes from lightning. If you live in an area where electrical storms occur regularly, we recommend that you protect TalkSwitch by plugging the telephone cords coming from the TalkSwitch line jacks to a surge protection device connected to the incoming telephone lines.
Page 9: Front Panel Descriptions
Front Panel Descriptions TalkSwitch's front panel consists of a power button ("Power") and 5 LED lights that do more than let you know TalkSwitch is plugged in and turned on. What do the LED lights tell you? LED light: State...
Page 10: Back Panel Descriptions
Back Panel Descriptions Before connecting all your phones and lines to TalkSwitch, you may want to proceed with configuring the unit first. (See section 2.1) This will minimize the disruption time for your telephone lines while setting up the system.
Page 11: The Talkswitch 48
TalkSwitch. The ‘PF’ box in between E4 and L1/L2 represents power failure support. In the event of a power failure or loss of power to TalkSwitch, Extension 114 will be able to receive calls and make calls on Line 1.
Page 12 1x1 to 1x8. (x represents the unit ID number assigned to that TalkSwitch unit). By default all TalkSwitch units are shipped with a unit ID = 1. This means the extensions are 111 to 118. If it had unit ID 2 then they would be 121 to 128.
Page 13: Plugging Into The Back Panel
TalkSwitch. No commands are required to use the LAN connection. The ‘PF’ box in between E4 and L1/L2 represents power failure support. In the event of a power failure or loss of power to TalkSwitch, Extension 114 will be able to receive calls and make calls on Line 1.
Page 14: Connecting Devices To The Music And Pa Jacks
(Most modems have a telephone jack, located beside the 'Line In' jack.) You do not have to attach a PC to TalkSwitch (via the Serial or USB ports) for your modem to be functional.
Page 15: Connecting Talkswitch To A Pc
1.4.4.1 Connecting TalkSwitch to a PC using a Serial cable If you have an available Serial port, then connect TalkSwitch to your PC using the Serial cable provided with TalkSwitch. By default, TalkSwitch is shipped with the Serial port enabled and the USB port disabled so you do not have to do anything to get it working using the Serial port.
Page 16: Usb Connection
If you have an available USB port and cable and are not running Windows 2000 or XP on your PC, then connect TalkSwitch to the PC using the USB cable*. Next, pick up a phone connected to one of TalkSwitch’s local extensions and dial to enter command mode.
Page 17: Lan Connection
1.4.4.3 Connecting TalkSwitch to a LAN If you want to connect multiple TalkSwitch units to a LAN, please see section 1.5 To connect TalkSwitch to a LAN for configuration purposes, simply use a standard Category 5 cable with RJ45 connectors on either end. Once TalkSwitch is connected to the hub, the top LED will light only when a computer running the TalkSwitch software establishes a connection with TalkSwitch.
Page 18 If you do not have an Auto Attendant set to answer on any of the lines, TalkSwitch will answer with a generic greeting after 15 rings so that you can still get into the system to access voicemail or make configuration changes.
Page 19: Local Configuration Using A Modem
A switch or switched hub provides direct communication between TalkSwitch units, thus keeping the TalkSwitch voice over LAN data isolated from other data on the network. Connect up to four TalkSwitch units (2 are shown on the following page) to the LAN switch or switched hub. TalkSwitch User Manual...
Page 20 TalkSwitch (unit ID 1) TalkSwitch (unit ID 2) Connect up to four TalkSwitch units (2 are shown here) to the LAN hub. Make sure a computer is connected to the phone system either via the LAN or directly from the computer to the TalkSwitch through the USB or Serial port.
Page 21 Option 3 - Connect 2 units together via an Ethernet cross-over cable. If you plan to network only two TalkSwitch units, it is possible to network them via a LAN crossover cable. Connect the two TalkSwitch units with a crossover cable. Make sure you are using a crossover cable and not a regular LAN cable - see diagram below for details on how to verify a crossover cable.
Page 22: Setting The Unit Id For The First Time
1.5.3 Changing the Unit ID If you need to change the Unit ID of any TalkSwitch system, you can first press from a Local Extension to enter command mode, enter a password if necessary, then dial 0 0 The system will respond with the Unit ID of that particular TalkSwitch.
Page 23: Keeping Track Of The Lines And Extensions
As you may have noticed, none of the Extension Ring Groups are affected since they are global to the entire system. It doesn’t matter if there is one or four TalkSwitch units on a LAN, there will always be 10 Extension Ring Groups with the extension numbers 300-309.
Page 24 For example, all greetings, directory names and voicemail messages for extensions 121-128, 221-228 and mailboxes 420-429 are stored on the TalkSwitch with Unit ID 2. If a unit is completely filled with voicemail messages, new messages will not be stored on other units. The system will simply not accept anymore messages for mailboxes belonging to that unit.
Page 26: Configuring Talkswitch
2 .1 Installing the TalkSwitch Configuration Software Insert the TalkSwitch CD into your CD drive. The Install program will automatically launch. If the software does not launch automatically, you can use Windows Explorer to explore your CD-ROM drive. Double-click the Setup.exe file then follow the instructions on the screen.
Page 27: Control Center
This opens up the PC Connection dialog which allows you to choose the correct COM port when connecting TalkSwitch to the PC using Serial or USB. You can also select to configure using a modem or if you have a TalkSwitch 48, you can configure using a LAN.
Page 28: Configuration
The configuration screen consists of 4 parts: 1. Menu Items 2. Configuration Navigation Controls what is displayed in the configuration window. 3. Configuration Window Displays configuration tabs. 4. iGuide Window Displays helpful information about what is displayed in the configuration window. Configuring TalkSwitch...
Page 29 Retrieves settings from TalkSwitch connected to the PC. Open File... Opens existing configuration files from the PC. Default configuration files are included with the software. TalkSwitch also backs up to a file called “LastSavedConfig.dat” every time you save settings to TalkSwitch. Save to TalkSwitch Saves the current configuration to TalkSwitch.
Page 30 Call Back / Call Bridge Settings TalkSwitch’s Call Back and Call Bridge features are configured from this folder. Both of these features can reduce your company expenses by reducing long distance costs.
Page 31 When 2 or more units are connected to a LAN and are setup for network use, you will have the ability to configure all units connected to the LAN via the Serial or USB connection to one of the TalkSwitch units, or using a PC connected to the same LAN as the TalkSwitch units.
Page 32 Important: Anywhere in this manual where there are details specific to the use of TalkSwitch in a networked configuration, you will see the icon to the left. Networked For people using only 1 TalkSwitch unit, you can ignore any of the comments associated with this icon.
Page 33: System Information
File>Retrieve settings to update the screen. If networked, you will need to configure the options for all the units. At the top of the page, you will notice the tabs for up to 4 TalkSwitch units labeled ‘TalkSwitch 1’, ‘TalkSwitch 2’, etc... Networked Connection type: Select what’s connected to the Line jack on TalkSwitch.
Page 34 Check this box if you have Call Waiting service on the current line. It is recommended that you remove this service from your line(s) since there is no way for TalkSwitch to handle a second call on the same line while it is handling the first call. You may want to instead con- sider adding the Hunt/Rollover service to your lines.
Page 35: Line Hunt Groups
Hunt Group 81: selects Line 1 Hunt Group 82: selects Line 2 Hunt Group 83: selects Line 3 (for the TalkSwitch 48 only) Hunt Group 84: selects Line 4 (for the TalkSwitch 48 only) TalkSwitch User Manual...
Page 36: Fax Information
This feature helps optimize how Networked TalkSwitch uses lines for outgoing calls. It is recommended that you keep this option engaged if you want to minimize ‘blocking’. Blocking can occur if too many calls are placed across the LAN simultaneously.
Page 37: Local Extensions
System Information. Next, select the extension number where you have your fax device connected. For example if you have your fax machine connected to E8 on the rear of the TalkSwitch, then select extension number 118. If your fax machine is connected to E8 on a TalkSwitch with Unit ID 2, then the fax extension number is 128.
Page 38 Networked associated to that unit. If a TalkSwitch 48 unit has a Unit ID of 2, then the Local Extensions will be 121 to 128. The second digit for all Local and Remote extensions, Local, Remote and General voicemail represents the Unit ID of the associated TalkSwitch unit.
Page 39: Remote Extensions
Calls can then be forwarded by the Auto Attendant or transferred by someone in your office simply by dialing the Remote Extension number. There are 8 Remote Extensions available per TalkSwitch unit. If a TalkSwitch has Unit ID 2, then the Remote Extension numbers are 221 - 228. Networked Choose a Remote Extension to configure.
Page 40 When using Same Line Connect, callers will hear silence while they are on hold since the callers are on hold at the Telephone Company and not at TalkSwitch. If you want callers to hear music while they are on hold for calls forwarded to Remote Extensions, do not use Same Line Connect.
Page 41: Extension Ring Groups
Extension Ring Group 300 for the Sales Department, in which case it will ring extensions 111, 112, 113, and 114. You may want to also set up Ring Group 301 for Technical Support, in which case it will ring extensions 115 and 116. TalkSwitch User Manual...
Page 42 This is the list of extensions that will ring when the Extension Ring Group is selected from the Auto Attendant or Local Extension. All extensions listed will ring simultaneously when this Ring Group is dialed from an extension or at the Auto Attendant. Configuring TalkSwitch...
Page 43: On-Hold/Ringback
Ringback Settings: If you notice that you are unable to check voicemail frequently, then you may need to free up resources by selecting ‘Simulated Ring’. Newer TalkSwitch 24 models will support this option Transfer Settings: Select the option that best suits your environment and system configuration.
Page 44: Voicemail
2.3.2 Voicemail This section deals with the internal voicemail system included with TalkSwitch. It allows you to activate Local, Remote and General mailboxes and change global settings to the voicemail system. For details on how to use voicemail, see section 3.4.
Page 45: Remote Extension Voicemail
If attempt unsuccessful… These parameters control how many times TalkSwitch will try to notify the Remote Phone or Pager before it will abort the entire notification attempt. You can also specify the time interval between attempts.
Page 46 Remote Phone Notification. Simply enter the phone number of the cell phone or location where you want to be notified. Notification Settings: Detailed instructions are provided for how you may want TalkSwitch to han- dle notification calls being considered successful or requiring another attempt.
Page 47: General Voicemail
Remote Phone Notification. Simply enter the phone number of the cell phone or location where you want to be notified. Notification Settings: Detailed instructions are provided for how you may want TalkSwitch to handle notification calls being considered successful or requiring another attempt.
Page 48: Global Settings
If attempt unsuccessful… These parameters control how many times TalkSwitch will try to notify the Remote Phone or Pager before it will abort the entire notification attempt. You can also specify the time interval between attempts.
Page 49 If you need to simply delete a password, use the Voicemail Manager located under ‘Utilities’ in the menu bar. TalkSwitch User Manual...
Page 50: Call Handling
To use the Automatic Mode Switching feature, you must first activate it by clicking 'Use Automatic Mode Switching'. Next, set the start times for each mode. If you want TalkSwitch to change modes more than twice in one day, you can activate up to two extra mode changes for that day.
Page 51: Auto Attendant
A total of 9 different Auto Attendants can be recorded or loaded with a combined total time of 25 minutes (shared with voicemail, but can be expanded on the TalkSwitch 48 using TalkSwitch Memory cards). You do not have to use or record all 9 Auto Attendants.
Page 52 The Auto Attendants can be recorded from any Local Extension or remotely using touch tone commands. Recording Auto Attendant messages using touch tone commands: Pick up any Local Extension or dial into TalkSwitch and at the Auto Attendant enter command mode by pressing . If you have the Administrator password enabled, you need to enter this password.
Page 53 1.5 seconds for another digit after receiving the first digit. If another digit is not received, then TalkSwitch will follow the action set for the digit ‘1’. If a caller selects one of the single digit options, you can configure to direct the call to one of the following options: - perform no action: If you don’t want to use a particular option, then set it...
Page 54 TalkSwitch will handle the call accordingly. Not all fax machines emit a CNG tone, and as a result TalkSwitch will not be able to detect the fax call and route it to the fax machine. To guarantee the reception of every fax, we recommend the use of a ‘Distinctive Ring Number’...
Page 55 Auto Attendant using a telephone. No adjustments are required for the recording volume as TalkSwitch automatically adjusts the recording volume for optimal recordings. If you find that the playback of your Auto Attendant...
Page 56: Telephone Lines
Auto Attendant messages that can be deleted to free up more memory. 2.3.3.3 Telephone Lines This section deals with how TalkSwitch will handle incoming calls based on the incoming line and ring cadence (distinctive ring numbers). Configuring TalkSwitch...
Page 57 X rings then perform an action configured for that Auto Attendant. If you call in on any line, TalkSwitch will answer after 15 rings with a generic Auto Attendant so that you can still access the system to make configuration changes, change modes, access voicemail, or dial extensions.
Page 58: Local Extensions - Call Cascade
Cascade sequence is exactly what you will get. You can set up the Call Cascade sequences differently for both scheduling modes (the scheduling for these modes are set up on the Modes tab). Configuring TalkSwitch...
Page 59 Even if a call is manually transferred to a Local Extension and that extension is busy, TalkSwitch will follow the Call Cascade options for that extension. For Local Extensions, there are 4 different 'Call Cascade' situations; Busy at extension, No answer at extension, Answer at extension(routing when a call is rejected) and Do not Disturb (when turned on at an extension).
Page 60 Routing options include forwarding calls to a Local Extension, Remote Extension, Extension Ring Group, built in Voicemail, Announcement, Auto Attendant or hang up. In the case where ‘hang up’ is selected, TalkSwitch will first play the following prompt before hanging up: “I’m sorry, that extension is unavailable at this time.
Page 61: Remote Extensions - Call Cascade
Auto Attendant, play busy tone or hang up. If voicemail or a phone company prompt answers calls when your cell phone is busy, you may want to consider using the ‘Play accept/reject prompt’ option under the Answered at ext. tab. TalkSwitch User Manual...
Page 62 Attendant, keep ringing or hang up. If you have cell phone voicemail or a phone company message that answers after a specified number of rings, and you want the calls redirected to TalkSwitch voicemail, please ensure you set the number of rings for this extension to a number less than the cell phone company voicemail or system prompt.
Page 63: Extension Ring Groups - Call Cascade
2. No answer at ext. - routing options when all the extensions in the Ring Group do not answer after a specified number of rings. Cascade options include forwarding calls to a Local Extension, Remote Extension, Extension Ring Group, built in Voicemail, Announcement, Auto Attendant, keep ringing or hang up. TalkSwitch User Manual...
Page 64: Call Back / Call Bridge
Bridge allows you to place calls from your office telephone lines when you are not in the office. You can make a direct call to TalkSwitch, activate Call Bridge and enter the telephone number you want to dial. TalkSwitch dials the number from your...
Page 65 Prompted Call Back. By default, Prompted Call Back is not activated in the TalkSwitch configuration. You will need to activate Prompted Call Back before you can use this feature.
Page 66: Auto Call Back
In essence this saves you the hassle of having to always enter the same prefix every time you want to set up an Auto Call Back phone number. Configuring TalkSwitch...
Page 67 Select the line/phone number when out of the office that you will be dialing to trigger this Auto Call Back. TalkSwitch will initiate the Call Back using the same line you initially called. You can make configuration changes to this Auto Call Back by dialing into this phone number only.
Page 68: Prompted Call Back
If you are travelling to a location where you do not yet know the phone number, you can use Prompted Call Back to save on your long distance charges. For details on using Call Back, see section 3.7.2. Configuring TalkSwitch...
Page 69 This option is designed to give you security and to restrict who can use Prompted Call Back. Simply fill in a 4 to 8 digit password and when TalkSwitch calls you back, you will be prompted to input the password to accept Call Back to access Call Bridge or any TalkSwitch extension.
Page 70 Bridge box. You may also restrict the Hunt Group access using Call Bridge from this Call Back by choosing the Hunt Group Access button. The call back number shown will always be the last number TalkSwitch dialed in the last Prompted Call Back session.
Page 71: Call Bridge
How to use Call Bridge: 1. Call into TalkSwitch from any out-of-office telephone. 2. At the Auto Attendant message, dial the Hunt Group you know you have the account password for, (let’s say it’s 9 - the default) you will then be prompted...
Page 72: Options
2.3.5 Options 2.3.5.1 Administrator Password This tab allows you to set up the Administrator password for TalkSwitch. The Administrator password gives access to all configuration options. The password that is entered here will be used at configuration start-up and through DTMF configuration.
Page 73: Audio Controls
This section deals with the adjustment of volume and system gain controls. All the controls on this page update TalkSwitch in ‘real time’. This allows you to adjust levels during a conversation without having to first save the configuration to TalkSwitch.
Page 74: Manual Transfer
When performing this action, in the case of the extension not answering or being busy, you have the choice of TalkSwitch either ringing back the extension that transferred the call or performing the “no answer” or “busy” action of the extension that the call was intended for.
Page 75: Miscellaneous
215 and hang up. TalkSwitch will now handle the call. For more details, see section 3.2.8. Transfer and clear: TalkSwitch has the ability to clear lines or VoIP ports after a call has been transferred. Ensure you have this service/feature activated on your line(s) or VoIP device.
Page 76 Setting up TalkSwitch behind an existing PBX: 1. Connect the PBX extension to one of TalkSwitch’s Line jacks. You may do this with all your TalkSwitch lines (1 PBX extension per line) depending upon how many Auto Attendant ports you would like on the PBX.
Page 77 Caller ID on any of the lines, this option defaults to the active position. If it is de-activated, TalkSwitch can obtain it’s time information from the time and date set in the ‘Mode’ tab under Automatic Mode Switching.
Page 78: Troubleshooting
If you are a single person operation and would like to screen all voicemail messages being left on TalkSwitch, you can connect a speaker to the PA output and select ‘Play Voicemail prompts and recordings through PA’. When a caller goes to voicemail, you will hear your greeting and the caller leaving a message.
Page 79 50 ms to 900 ms. The default setting is 400 ms. If you notice that you are having problems with any of the TalkSwitch features that use 3- way calling, you may want to experiment with this value.
Page 80 3) If you don’t want to give callers the ability to dial any of the extensions and only permit them to access single digit options, set this value to ‘immediately’. As soon as TalkSwitch detects the first digit, it will follow the specified option for that Auto Attendant.
Page 81 111. This usually indicates that even though the caller may have dialed 113, TalkSwitch sees 1113 because the ‘1’ was echoed by the cell phone network. Once TalkSwitch captures 3 digits, it will ignore the rest, hence the digits ‘111’...
Page 82 When someone at the extension hangs up, the handset bounces slightly to cause a flash signal to be seen by TalkSwitch before the hang up. As a result TalkSwitch puts the line on hold. To help with this problem, this value can be increased to the point where it will stop the ringbacks.
Page 84: Using Talkswitch
If you subscribe to Caller ID service, you may want to set the Auto Attendant to answer after at least 1 ring to give TalkSwitch a chance to capture the Caller ID information. All calls ring at least one more time than what’s listed for the configuration in the Telephone Lines section under Call Handling.
Page 85: Receiving Calls Without The Auto Attendant
Auto Attendant must first answer the call or someone in the office answer then transfer the call. For details on configuring TalkSwitch to ring specific extensions during inbound calls, see section 2.3.2.3. Once calls have been answered at a Local Extension, they can be transferred to any extension or voice mailbox.
Page 86: Placing Calls On Hold At A Local Extension
If you use the ‘Hold’ button on a regular phone, you will not be able to access any of the TalkSwitch features while the caller is on hold. Also, if you have Music-on-hold enabled, the caller will not hear music while they are on hold.
Page 87: Call Park - Parking And Retrieving Callers
3.2.5 Call Park - Parking and retrieving callers Call Park is a useful feature for placing a caller on hold and then being able to retrieve them from any other Local Extension. TalkSwitch has 10 Park Orbits for all models.
Page 88: Call Queue - Queuing And Retrieving Callers
If you have the External Paging option enabled on TalkSwitch, you may choose to announce over the P.A. system (by pressing 0) that there is a call parked in a specific Park Orbit for a co-worker. For example: "Bob, please pick up 501." - which...
Page 89: Conference Calling With Talkswitch
2 outside callers and 1 Local Extension (eg: Line 1 and Line 2): You can do this type of conference call using two different methods. The first method is similar to above, using only TalkSwitch for the conference function. 1. Establish a call with an outside party.
Page 90: Using Phones Connected In Parallel To Talkswitch
TalkSwitch uses the first ring to identify the incoming ring pattern before passing it on to the extensions or the Auto Attendant (e.g. TalkSwitch determines if the call is a Distinctive Ring and detects any Caller ID information). A parallel phone can 'barge in' on any telephone call on any of TalkSwitch's Lines.
Page 91: External Modem Telephone Line Access
Options 3.2.9 Modems and telephone line access If your modem is attached to TalkSwitch as an extension, you can configure it to access your telephone lines in one of two ways: You can give the extension to which your modem is Direct Line Access: attached 'Direct Access' to one of your telephone lines (i.e.
Page 92: Out Of The Office - Receiving Calls Through Call Forwarding
3.3.2 Transferring calls from a Remote Extension Remote Extension Call Transfer is a new feature introduced in version 2.39 of the TalkSwitch firmware. Calls forwarded to a Remote Extension (not using Centrex or 3-Way Calling services) can be transferred to any local or remote extension, ring group or voice mailbox.
Page 93: Screening Options For Forwarded Calls
TalkSwitch is waiting for the Remote Extension to accept the call. If a forwarded call is not answered or the line is busy, TalkSwitch will perform the following based upon how the call was originally forwarded:...
Page 94: Using The Talkswitch Voicemail System
When a caller presses after leaving a message or 2 minutes has elapsed(timeout period, TalkSwitch will play a prompt asking the caller if they wish to keep the message, listen to the message or record a new message. Using TalkSwitch...
Page 95: Retrieving Messages / Accessing A Voice Mailbox
3.4.2 Retrieving Messages / Accessing a Voice mailbox When a new message is left at a Local Extension mailbox, TalkSwitch will play stutter dial tone to that extension when the handset is picked up. It can also light up the message waiting light on a phone if it supports FSK Message Waiting Indicator.
Page 96: Pager And Cell Phone Notification
If using Remote Phone Notification, you have the option to accept or reject the notification call once you answer. To listen to messages, press and to put off listening to messages, press For details on configuring Pager and Remote Phone Notification, please see section 2.3.2. Using TalkSwitch...
Page 97: Music-On-Hold
Music-on-Hold TalkSwitch can play music to callers when they are on hold, parked or queued. The music played to the callers will be provided by whatever source you have connected to the MUSIC jack. If you ENABLE Music-on-Hold and have an audio device plugged into the back of TalkSwitch: 1.
Page 98: Mode Switching Options
Remote Extension. This prompt cannot be disabled. If you have 2 or more units on a LAN, you will need to supply a music source to each TalkSwitch unit. 1/8” audio splitters can usually be found at Networked most electronics stores.
Page 99: Out Of The Office - Making Calls With Call Back And Call Bridge
Call Bridge allows you to place calls using your office telephone lines when you are not in the office. You can make a direct call to TalkSwitch, access a telephone line connected to TalkSwitch and enter the number you want to dial. This is especially useful when you are out of the office with your cell phone and need to dial a long distance number.
Page 100: Using Call Back
'1', country code, and area code if applicable. 3.7.2 Using Call Back The Call Back feature allows you to initiate TalkSwitch to call you at a specified telephone number. This gives you access to any of the following: •...
Page 101 For Prompted Call Back, TalkSwitch always dials the last Prompted Call Back number entered. If you do not have the Auto Attendant set to answer a line, a generic TalkSwitch Auto Attendant will answer after 15 rings and you can then dial 6 to access the Call Back settings.
Page 102: Upgrading The Talkswitch Firmware
TalkSwitch) is located on a 'Flash EPROM'. This means that the code operating your TalkSwitch can be 'updated' without removing the chip that contains the code. Because of this, you can easily update your TalkSwitch by disk or by visiting our website at www.talkswitch.com/support and downloading any new updates.
Page 103 TalkSwitch directory after running the install program. Step # 3 - Performing the Flash Upgrade (updating the firmware) The final step in the upgrade process is to open the TalkSwitch software and select 'Flash Upgrade' from the main splash screen. A screen will appear with instructions to disconnect the telephone lines.
Page 104 Click “Next” to proceed with the update. The next screen will indicate what files need to be updated on TalkSwitch. If a file is not required, then it need not be selected. Required files will be checked and greyed out.
Page 105 Networked firmware versions. To confirm all units are properly loaded, you can select ‘View Details’ on the ‘About TalkSwitch’ page in the configuration. See Below. In the event the firmware update was unsuccessful, please try the update process again and follow the instructions.
Page 106 If you replaced your computer with a new one, please use the software that matches the latest version of firmware running on TalkSwitch. If obtained from the website, you can once again download the install file. All install files found on the website have both the entire software program and the latest firmware.
Page 108: Appendices
Appendices Appendix A - Help & Troubleshooting Appendix B - Using TalkSwitch with Telephone Company Calling Services Appendix C - Quick Commands and DTMF Functions Appendix D - Safety Precautions and Regulatory Information Appendix E - TalkSwitch One Year Warranty...
Page 110: Appendix A - Help & Troubleshooting
Please have the following information available when you call: a) Your e-mail address and telephone number. b) The serial number located on the bottom of TalkSwitch and your date of purchase. c) The number of telephone lines that you have connected to TalkSwitch.
Page 111 If this does not resolve the problem, contact your reseller. Line 1 and 4 lights flashing simultaneously: There is a voice mailbox error. To fix the problem, reboot TalkSwitch. It will do a file system check and fix any problems encountered.
Page 112 For USB, dial # 9 1 # at a Local Extension then you should hear the prompt “Accepted”. Next, reset TalkSwitch. For Serial, dial # 9 0 # at a Local Extension then you should hear the prompt “Accepted”. Next, reset TalkSwitch.
Page 113 Mode 2 in the Telephone Lines section under ‘Call Handling’. • The line is not connected properly to TalkSwitch. Check to see that the line light associated to the line ringing in is flickering. If not try replacing the phone cord.
Page 114 • Make sure you use the ‘Flash’ or ‘Link’ button to put callers on hold. If you use the ‘Hold’ button on a regular phone, callers will be placed on hold at the phone and since TalkSwitch didn’t receive a signal to indicate a caller is to be placed on hold, no music can be played.
Page 115 'if a fax call is detected'. • Not all fax machines emit a CNG tone that TalkSwitch can detect and route. Therefore, it is wise to consider incorporating an additional method of fax routing.
Page 116 • Some telephones require more 'voltage' in order to ring. These phones are usually the older 'Bell' phones that have mechanical ringers. These phones are simply too much of a load for TalkSwitch and should not be used as an extension.
Page 117 Problem: After recording an Auto Attendant greeting, I can’t play it back. • After recording an Auto Attendant on one of the TalkSwitch units, it will then copy the Auto Attendant to any other TalkSwitch units on the LAN. During this process, you cannot listen to that particular Auto Attendant.
Page 118 Example: You have 2 TalkSwitch units, 6 lines and 12 employees. The 6 lines have the Hunt/Rollover service from the phone company. Suggested setup: Plug the 4 highest traffic lines into unit 1. Also connect the 8 highest phone usage employee extensions to unit 1. Next, connect the remaining lines and extensions to unit 2.
Page 120: Appendix B - Using Talkswitch With Telephone Company Calling Services
Local Extensions when incoming calls are transferred by the Auto Attendant. TalkSwitch regenerates the Caller ID and passes it only to the selected Local Extension. If a Local Extension is configured to ring at least twice before the Auto Attendant answers, TalkSwitch will pass the Caller ID information to that extension.
Page 121 Hunt and Rollover services. Call Hold and Flash TalkSwitch uses 'Flash' to put calls on hold. A Flash signal is produced by pressing the 'Flash' or 'Link' button on your telephone (Link is another name for Flash). If you do not have these buttons on your telephone, you can produce a 'Flash' by quickly depressing and releasing the telephone's 'Hangup Hook' or 'Hook Switch'.
Page 122 COs). Using a 'Double Flash': first Flash places the caller on hold, and the second Flash (if pressed within 2 seconds) tells TalkSwitch to pass a Flash to the CO line to activate the CO or PBX intended feature.
Page 124: Appendix C - Quick Commands And Dtmf Functions
TalkSwitch tells you the Unit ID of the unit you are connected to. Networked Assign Unit ID 1 - 4 to TalkSwitch (x = 1 to 4) Networked TalkSwitch tells you which mode it is currently using Switch Modes (x = 1or 2)
Page 125 Direct dial from internal dialtone. with an external phone number). x represents the Unit ID Networked 250-299 Speed dial for VoIP calls. TalkSwitch will Direct dial from internal dialtone. hunt the VoIP ports, go off hook then dial the digits entered. 300-309 Direct dial from internal dialtone.
Page 126 DTMF Notes Function performed <flash>5 Action performed after putting a caller on Hold Disconnects current caller and and dialing an intended destination. reconnects immediately to the last caller put on hold. Press 'flash' to place a call on hold, then assign Call Parking Spaces - 10 in total for 500-509 the entire system.
Page 127 Functionality similar to a Local Extension. x repre- sents the Unit ID number (1-4). 250-299 Speed dial for VoIP calls. TalkSwitch will hunt the VoIP ports, go off hook then dial the digits entered. 300-309 Dials Extension Ring Groups - 10 in total for the entire system.
Page 128: Appendix D - Safety Precautions And Regulatory Information
4. Moisture - Do not place TalkSwitch in a high humidity environment. 5. Heat - Never place TalkSwitch near heat sources such as radiators, floor registers or direct sunlight. 6. Power Supply - The equipment should only be connected to an approved power supply of the type described in the operating instructions or marked on the equipment.
Page 129 • Consult the dealer or an experienced Radio/TV technician for help. This CLASS B Digital apparatus meets all requirements of the Canadian interference-causing equipment regulations. Changes or modifications not expressly approved by Centrepoint Technologies Inc. could void the user's authority to operate the equipment. TalkSwitch User Manual...
Page 130 FCC Part 68: Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee that the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local Telecommunications Company.
Page 131 Should you experience trouble with this telephone equipment, Model: CT-TS01, for repair or warranty information please contact your reseller. See Appendix E, “TalkSwitch One Year Limited Warranty”, for more information. If the equipment is causing harm to the telephone network, the Telephone Company may request that you disconnect the equipment until the problem is corrected.
Page 132: Appendix E - Talkswitch One Year Warranty
In no event will Centrepoint Technologies be liable to the user for damages, including any lost profits, lost savings or other incidental or consequential damages arising out of or inability to use such product, even if Centrepoint Technologies or an authorized Centrepoint Technologies dealer has been advised of the possibility of such damages, or for any claim for any other party.
Page 133 To be eligible to obtain warranty service you must retain proof of purchase and contact your reseller for warranty details. If you fail to provide proof of purchase, your reseller and Centrepoint Technologies will not be able to provide you with any kind of warranty service.
Page 134 4. On the shipping label, be sure to include the WRA number obtained from Centrepoint Technologies or your reseller. 5. Ship the product (prepaid) to your reseller. In the case of the product being purchased from Centrepoint Technologies, send the unit in it’s original or better protective packaging to: Centrepoint Technologies 1545 Carling Ave.
Page 136: Appendix F - Return Policy
Products purchased directly from Centrepoint Technologies: Contact Centrepoint Technologies for details regarding the return policy. information regarding product servicing, please refer to the TalkSwitch One Year Limited Warranty. Centrepoint Technologies will not accept product returns outside of its return policy.
Page 138: Appendix G - Specifications
Caller ID support All lines Distinctive ring supported System C.O. interfaces 2 / 4* Extension interfaces 4 / 8* RS-232, 9 pin interface USB interface LAN interface Ethernet (10BaseT) Memory expansion* 8, 16, 32, 64 MB TalkSwitch Memory Cards Appendices...
Page 139 (H) 51.6mm x (W) 203.2mm x (L) 213.4mm Weight 0.675 kg / 0.930 kg* Approvals FCC parts 15 and 68 Industry Canada CS-03 EN 60950 - 1992, including: Amendments 1, 2, 3, 4, 11. * Applies to TalkSwitch 48 models only. TalkSwitch User Manual...
Page 140: Appendix H - Talkswitch And Power Interruptions
(configurations) remain in TalkSwitch's memory despite interruptions in TalkSwitch's power supply. Calling Features: In the event of a power failure, no TalkSwitch features or capabilities will be available other than: • Local Extension, 114, 124, 134 and 144 can make or receive calls on Line 1 of...
Page 142: Glossary
The character on the bottom right of A TalkSwitch feature which, once your touchtone telephone keypad. It is activated, instructs TalkSwitch to call you also commonly called the number sign. back at a preset Out-of-Office telephone number. You can then access TalkSwitch's Call Bridge feature.
Page 143 Configuration machine/modem. The way a system is setup. For TalkSwitch the configuration is the collection of values or options you have chosen for Central Office. each of TalkSwitch's features. Together,...
Page 144 'Extensions' jacks located on the back TalkSwitch recognizes Distinctive Ring 1 panel of your TalkSwitch. as 2 short rings. Distinctive Ring 2 is identified as 3 short rings. (Distinctive...
Page 145 All of these actions will send networks (.com, .ca, .net, etc.) which are centrally controlled, the Internet is a signal to TalkSwitch to put calls on or off hold. decentralized by design. Each Internet computer, called a host, is independent.
Page 146 LEDs are used in dis- plays on electronic devices such as com- Modes puters. TalkSwitch has five LEDs on its front panel. They show which telephone A TalkSwitch feature which allows you to is in use, whether data is being trans-...
Page 147 Selective Call Forward. Prompts are also Determining the path that a message or provided when configuring TalkSwitch call is to take over circuits. TalkSwitch using a telephone Keypad and for callers offers 'routing' of incoming calls using being put 'on hold'.
Page 148 A telephone or other communications device not physically connected to Tel Lines 1, 2, 3, or 4 TalkSwitch as an extension, but which A jack or plug-in on the back panel of provides the same functionality. In TalkSwitch which can accept a RJ-11...
Page 150: Index
Call Pick Up/Call Grab, 77 Add Remote Extension, 22 Call Queue, 79 Add Ring Group, 22 Call Waiting, 27, 113, 135 Add a TalkSwitch unit, 12 Caller ID (Call Display), 27, 113, 135 Adjust Sequence, 51 Caller in queue reminder, 69 Administrator Password, 65...
Page 151 Flash upgrade, 20, 92 Connecting devices to the music and Front panel, 2 PA jacks, 7 General mailbox activation, 40 Connecting TalkSwitch to a PC, 8, 9, General mailboxes, 40, 85 10, 12 Global Message Waiting Indicator, 41 Connector, 136...
Page 152 Pager Notification, 38, 39, 40 Safety precautions, 121 Parallel phone, 68, 81 Save to file, 22 Park Orbit, 78 Save to TalkSwitch, 22 Part number, ii Screened transfer, 78 Password on Call Back, 60, 62 Screening options, 84 PBX, 68, 139...
Page 153 TalkSwitch 24, 3 TalkSwitch 48, 4 TalkSwitch CD, 19 TalkSwitch help, 23 TalkSwitch memory cards, 5, 86 Technical support, 99 Telephone Company services, 113 Telephone Company voicemail, 27, 113 Telephone Lines, 26, 49 Time Scheduler, 43, 89 Touchtone phone, 101...
Page 154 Index...
Page 155 TalkSwitch User Manual...

Centrepoint Technologies TalkSwitch User Manual

1 Installing Talkswitch

2 Configuring Talkswitch

3 Using Talkswitch

Appendix A - Help & Troubleshooting

Appendix B - Using Talkswitch with Telephone Company Calling Services

Appendix C - Quick Commands and DTMF Functions

Appendix D - Safety Precautions and Regulatory Information

Appendix E - Talkswitch One Year Warranty

Appendix F - Return Policy

Appendix G - Specifications

Appendix H - Talkswitch and Power Interruptions

Quick Links

Troubleshooting

Need help?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Centrepoint Technologies TalkSwitch

Summary of Contents for Centrepoint Technologies TalkSwitch

Table of Contents