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Telrad Connegy UnitE Avanti 3015 set User Manual

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3015_3000cov.fm Page 1 Monday, May 12, 2003 10:46 AM
Avanti 3015 set
Avanti 3000 set

USER GUIDE

79-650-0010/B
Issue 1

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Summary of Contents for Telrad Connegy UnitE Avanti 3015 set

  • Page 1: User Guide

    3015_3000cov.fm Page 1 Monday, May 12, 2003 10:46 AM Avanti 3015 set Avanti 3000 set USER GUIDE 79-650-0010/B Issue 1...
  • Page 2 3015_3000cov.fm Page 3 Monday, May 12, 2003 10:46 AM 79-650-0010/B, Issue1 Avanti 3015 set Avanti 3000 set USER GUIDE Telrad Connegy, Inc., Woodbury, New York...
  • Page 3 3015_3000cov.fm Page 4 Monday, May 12, 2003 10:46 AM NOTICE This publication refers to Telrad Connegy's Avanti 3015 set and Avanti 3000 set connected to Telrad Connegy’s UNITe system, Release e2e-1, as of May, 2003. Telrad Connegy reserves the right to modify the equip- ment and the software described herein without prior notice.

  • Page 4: Table Of Contents

    3015_3000txtTOC.fm Page iii Monday, May 12, 2003 10:31 AM CONTENTS ABOUT YOUR AVANTI TELEPHONE .......1 TELEPHONE SET BUTTONS ...........2 TO CHANGE THE RING TONE OF YOUR TELEPHONE SET..........6 ALLOWING OTHER PEOPLE TO HEAR YOUR CONVERSATION (SPEAKER MONITOR) ....7 HOT DIALPAD ..............8 INTERNAL CALLS ............8 TO PLACE A CALL THROUGH THE SPEAKER ....
  • Page 5 3015_3000txtTOC.fm Page iv Monday, May 12, 2003 10:31 AM CONTENTS DND MESSAGES .............. 19 FORWARDING CALLS ..........20 TO PROGRAM CALL FORWARDING ........ 20 CANCELING CALL FORWARD TO ME ......22 EXTENSIONS WITH MULTIPLE DNS ......... 23 ABBREVIATED DIALING ..........24 SPEED DIAL ..............24 MEMORY BUTTONS ............25 TO PROGRAM A MEMORY BUTTON ......
  • Page 6 3015_3000txtTOC.fm Page v Monday, May 12, 2003 10:31 AM Figure 1, Avanti 3015 set faceplate layout Avanti 3015 and Avanti 3000 sets...
  • Page 7 3015_3000txtTOC.fm Page vi Monday, May 12, 2003 10:31 AM Figure 2, Avanti 3000 set faceplate layout Avanti 3015 and Avanti 3000 sets...

  • Page 8: About Your Avanti Telephone

    ABOUT YOUR AVANTI TELEPHONE The Avanti 3000 and the Avanti 3015 sets enable onhook and hot dialpad dialing, so you can dial or operate any feature by pressing the dialpad buttons. Only when you speak it is neces- sary to lift the handset or press the [SPKR] button. NOTE This guide describes the regular operation of the telephone.

  • Page 9: Telephone Set Buttons

    The Avanti 3000 set has eight fixed feature buttons plus four programmable buttons above the dialpad (see Figure 2 above). The Avanti 3015 set has 15 additional programmable buttons to the right of the dial pad (see Figure 1 above).
  • Page 10 [HOLD] This button places a call on hold. [FEATURE] Press [FEATURE] and then dial a feature access code to acti- vate features (see the Feature codes table at the end of this guide). [PICK UP] Press this button to pick up calls. [TRANSFER/CONFERENCE] Press this button to transfer calls and when establishing and exiting conference calls.

  • Page 11: Programmable Buttons

    Pressing this button while dialing on an external line inserts a pause in a dialing sequence. [LO HI] This button adjusts the volume of the speaker, handset, head- set, ringer and background music when any of these is active. [FLASH] Depending on system programming, this button is used to dis- connect or to send Flash Signal to the connected remote exchange.
  • Page 12 [SPKR] For handsfree operation, press [SPKR] instead of lifting or replacing the handset. DN Buttons DN buttons are buttons associated with specific Directory Numbers. The first DN button is your Primary DN button, which has the same number as your extension. The Primary DN button is used for making and receiving most of your calls.

  • Page 13: To Change The Ring Tone Of Your Telephone Set

    Outside Line Buttons One or more of the buttons on your telephone may be associ- ated with either specific lines or outside line groups. To access a line for dialing outside the system, press an outside line button. Floating Buttons Calls on outside lines for which no button has been defined, may be associated with a button just for the duration of the call.

  • Page 14: Allowing Other People To Hear Your Conversation (Speaker Monitor)

    Your telephone set reinitializes and all telephone rings (inter- nal, external, recall, etc.) sound with the distinctive ring selected. MUTE If you want to talk to someone in your office during a call with- out the connected party hearing, you can disable the handset or telephone set microphone.

  • Page 15: Hot Dialpad

    The [SPKR] indicator turns on. Both you and the other party are heard via the speaker. HOT DIALPAD The hot dialpad enables you to dial and activate features with- out lifting the handset or pressing [SPKR] first. NOTE The instructions in this guide assume that you have hot dialpad capability.

  • Page 16: Barging Into A Conversation

    (CALL BACK) When you dial an extension and hear busy tone, you can acti- vate the Callback feature: 1. Press [FEATURE]. 2. Dial the Callback/Queue access code ([2][2]). 3. Hang up. When the called extension becomes available, your telephone rings. 4.

  • Page 17: Page Calls

    PAGE CALLS You can make announcements through an external page unit, or through the speakers of all Avanti telephones in a page zone. 1. Lift the handset. 2. Press [FEATURE]. 3. Dial the Page zone access code ([4][1] - [4][8]). 4.

  • Page 18: Call Waiting

    also hear a ring, unless your set has been programmed not to ring. To answer a ringing or flashing call • Pick up the handset • Press the flashing button and pick up the handset. After you answer the call the indicator of the DN or private trunk line lights steady green.

  • Page 19: To Redial The Last Outside Number You Dialed

    OUTSIDE CALLS To make outside calls you access an outside line (or group), or use the Least Cost Routing (LCR) feature. When this Guide instructs you to access an outside line, you may: • Dial an outside line or outside line group number; •...

  • Page 20: Automatic Redial

    2. Press [FEATURE]. Dial ([7][7]). AUTOMATIC REDIAL If you dial an outside number and hear busy tone you can have the system redial the number several times, at predefined inter- vals. When you hear busy tone: • Press an [ARD] button. When the called party answers: •...

  • Page 21: Waiting For An Available Outside Line

    WAITING FOR AN AVAILABLE OUTSIDE LINE When you try to select an outside line and hear busy tone: 1. Press [FEATURE]. 2. Dial the Callback/Queue access code ([2][2]). When an outside line becomes available, the system rings your extension. Then: 3.

  • Page 22: To Place A Call On Exclusive Hold

    You cannot transfer a call that is on hold. When a call is placed on hold, you automatically receive dial tone and can make another call. If you do not receive dial tone, this means that no DN is available. To place a call on exclusive hold •...

  • Page 23: To Retrieve A Transferred Call

    TRANSFERRING CALLS You can transfer a call to another extension: 1. Press [TRANSFER]. 2. Dial the extension number. 3. Announce the call when the other party answers and then hang-up. TO RETRIEVE A TRANSFERRED CALL If you have not yet hung up and the other party has not yet answered the transferred call, you may retrieve the transferred call.

  • Page 24: Pickup

    After the call is answered: 4. Press [CONFERENCE] again. Repeat steps 2 through 4 to add up to five more parties to the conference. PICKUP You can answer a call ringing at another extension, without leaving your desk. To pick up a call on hold or ringing at another extension 1.

  • Page 25: Messages

    MESSAGES If after dialing an extension, there is no answer or you hear busy tone, you can send a basic message or a message from a predefined list, which appears on the display of the extension you called. When you send a basic message, display telephones show CALL CALL “...

  • Page 26: Do Not Disturb (Dnd)

    DO NOT DISTURB (DND) If you do not want calls to ring at your telephone, temporarily, you can activate the DND feature. NOTE If your telephone set is not programmed with DN buttons, the DND indication is slightly different. If the [DND] button flashes red, this indicates that your set is programmed for Call Forward.

  • Page 27: Forwarding Calls

    To program a DND message 1. Press [FEATURE]. 2. Press [PROGRAM]. 3. Press [DND]. 4. Enter a message number (two digits; e.g. 08. See the DND messages table at the end of this guide for a complete list of available messages). 5.
  • Page 28 but press [ ] after entering the destination (step 5). If more than one set with a button for the same DN is authorized to forward calls for that DN, the last program- ming performed overrides the previous. 2. Press [FEATURE]. 3.

  • Page 29: Canceling Call Forward To Me

    6. Hang up. To cancel Call Forwarding 1. Press the DN button (if applicable) and then press [CANCEL] or [#]. 2. Press [FEATURE]. 3. Dial the code that designates what type of Call Forwarding you want to cancel: [3][5], [3][2], or [3][6]. 4.

  • Page 30: Extensions With Multiple Dns

    EXTENSIONS WITH MULTIPLE DNS If your set has several DN buttons, and you want to program Call Forwarding for a specific DN, press the desired DN button before following the above procedure. If more than one set with a button for the same DN is autho- rized to forward calls for that DN, the last programming per- formed overrides the previous.

  • Page 31: Abbreviated Dialing

    ABBREVIATED DIALING This section describes several ways of abbreviating dialing. Save/Repeat and Redial are described in Outside Calls, above. SPEED DIAL Speed dial shortens the procedure of dialing outside numbers by using speed dial buttons and speed dial memories (called “bins”).

  • Page 32: Memory Buttons

    MEMORY BUTTONS Memory buttons are used for one-press dialing of extensions and feature access codes. To dial with a Memory button • Press the programmed button. TO PROGRAM A MEMORY BUTTON 1. Press [FEATURE]. 2. Press [PROGRAM]. 3. Press the Memory button to be programmed. 4.

  • Page 33: Telephone Lock

    4. Hang up. To cancel the alarm setting Before the alarm rings: 1. Press [#]. 2. Press [FEATURE]. 3. Dial the Time Alarm access code ([8][2]). 4. Hang up. To stop the alarm ring • Press [SPKR] twice or lift and replace the handset. TELEPHONE LOCK You can prevent people from making outside calls from your telephone.

  • Page 34: Note Pad

    NOTE PAD You can save a number of up to 16 digits during a call. 1. Press [FEATURE]. 2. Press [PROGRAM] twice. 3. Dial an available speed dial memory code (three digits) or press an available Speed Dial button. 4. Enter up to 16 digits. 5.

  • Page 35: Logging In As A Different Extension (Virtual Dn)

    • DISA; • Executive Credit Code (ECC) programming; • Executive intercom; • External Call Forward; • Floating buttons; • Hot line; • Intrusion; • Meet me conference; • Pick up; • Last hold; • Page transfer; • System speed dial; ABBREVIATED DIALING).

  • Page 36: Circumventing Extension Restrictions

    3. Enter the executive credit code (ECC) associated with the new station. Upon entering the ECC, the station is reset; once reactivated, it behaves as the newly defined extension. To return the station to its original DN 1. Press [FEATURE]. 2.

  • Page 37: Obtaining Special Services (Centrex Or Pbx)

    OBTAINING SPECIAL SERVICES (CENTREX OR PBX) You may be able to access special services provided by a CENTREX or PBX exchange. To access services while connected to an outside line 1. Press [FEATURE]. 2. Press [FLASH]. FEATURE CODES Features can be activated by pressing the [FEATURE] button and then dialing a feature access code.
  • Page 38 Feature codes Feature name Abbreviation Access method ACCOUNT CODE [FEATURE][2][8] ACD LOGIN ACD LOGOUT ALL/GROUP ATTENDANT BACKGROUND MUSIC 1 [FEATURE][2][6] BACKGROUND MUSIC 2-4 (1) (3) BARGE IN [FEATURE][2][4] CALL ACCOUNT MONITOR CALLBACK/QUEUE [FEATURE][2][2] CALL FORWARD-ALWAYS [FEATURE][3][5] CALL FORWARD-BUSY [FEATURE][3][2] CALL FORWARD-NO ANSWER [FEATURE][3][6] CANCEL CLIR...
  • Page 39 Feature codes Feature name Abbreviation Access method MEET ME PAGE [FEATURE][6][6] MESSAGE [FEATURE][6][3] NIGHT SERVICE PAGE - INTERNAL I1 through I8 [FEATURE][4][1] through [4][8] 1 through 8 PAGE - EXTERNAL X1 through X8 1 through 8 PICKUP [FEATURE][7][8] PROGRAM [FEATURE][7][6] REDIAL [FEATURE][7][5] SAVE/REPEAT...
  • Page 40 DND messages Message number Default message Updated message BE BACK SOON BE BACK AT * * : * * BE BACK ON * * - * * OUT UNTIL * * : * * OUT FOR THE DAY OUT OF OFFICE OUT OF TOWN OUT ON A CALL OUT FOR LUNCH...

  • Page 41: System Messages

    System messages Message number Default message Updated message CALL_ (Basic message) CALL * * * * * CALL HOME CALL ME GONE OUT READ MAIL VOICE MAIL CALL BOSS TAKE MSGS GONE HOME JOB DONE IN TROUBLE CLIENT BRING WORK ANY NEWS? REPORT DUE COME HERE...
  • Page 42 Your speed dial codes Name Number Code Avanti 3015 and Avanti 3000 sets...
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