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Help
Troubleshooting
Display issues
Problem
Images appear slightly
distorted.
The image of a person's
face is dark.
The image is not clear or
is blurry.
The image of the subject
is washed out when it is
dark.
The image is white or
black.
The image is white, or
white lines or circles are
shown on the display.
The image is flickering.
The image displayed on
the Monitor distorts or is
displayed slowly. (It takes
about 5 seconds or more
to be displayed.)
Monitor
Problem
The Monitor is warm.
18
Cause & Solution
R This is a characteristic of camera lenses and is not a
malfunction.
R When a backlight is present at the Wireless Camera
location, the person's face can become dark.
– Adjust the brightness of the display while monitoring.
R There is either dirt or water condensation on the lens
surface of the camera.
– Clean the dirty surface with a soft dry cloth or allow time
for condensation to evaporate.
R Image brightness automatically adjusts to make a person's
face easier to see when it is dark. This is not a malfunction.
R The brightness of the display is not properly adjusted.
Adjust the brightness while monitoring.
R Strong light such as sunlight is shining into the lens of the
Wireless Camera. Though this may cause the display
image to become difficult to see, this is not a malfunction.
– Locate the Wireless Camera away from direct sunlight.
R The PREVENT MOTTLED COLOR setting does not match
the power frequency for the region that you are using the
unit in.
– Matching the power frequency for the region that you are
using the unit in can improve the quality of the colors
displayed. When using the unit in a different region (after
moving, etc.), match the settings to that region.
R AC (alternating current) lights such as fluorescent lights
may cause flickering. This is not a malfunction.
R There is either a wall or obstruction, or a large distance
present between the Monitor and Wireless Camera.
– Move the Monitor to a location that is either closer or
without obstructions.
Cause & Solution
R This is normal.
– If it feels very hot, unplug the AC adaptor from the power
outlet, then contact an authorized service center.
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