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SERVICE GUIDE CANON U.S.A., INC. Rev. 1 TECHNICAL SUPPORT DIVISION August 1999...
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™ LPDJH5811(5 #8832933# Service Guide IMPORTANT SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION.
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™ LPDJH5811(5 #8832933# Service Guide Published by Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042-1198 Canon U.S.A. Homepage: http://www.usa.canon.com Printed in the United States of America. Distributed in the United States by Canon U.S.A., Inc. This service guide is the property of Canon U.S.A., Inc. All rights reserved. The information contained in this service guide constitutes confidential information of Canon U.S.A., Inc.
O. High Image Quality............................3 Various Delivery Processing (With Accessory) ....................3 Q. Finisher-D1 ............................... 3 Saddle Finisher-D2 ............................3 Differences Between the imageRUNNER 550 and 600 ................... 3 Configuration Chart ............................4 III. SPECIFICATIONS ...........................5 A. imageRUNNER 550/600 ..........................5 Automatic Document Feeder ..........................
#8832933# Service Guide Product Overview The imageRUNNER 550/600, part of Segment 4, are high speed multifunction production copiers and printers created to improve workgroup manufacturing and Print on Demand requirements with the ability to handle the high quality production level of printing and copying. The imageRUNNER 550/600 comes standard with the ADF, a new document handling structure, which allows for faster throughput.
Frequently used forms can be stored in resident memory up to 100 (00-99). High Speed, High Image Quality 1. Copying Speed: • imageRUNNER 550: up to 55 copies per minute (1-on-1) • imageRUNNER 600: up to 60 copies per minute (1-on-1) 2. Reading Resolution: • 600 x 600 dpi 3.
600, with the exception of SmartScan Page Recognition, copies per minute and monthly copy volume. imageRUNNER 550 copies up to 55 pages per minute with a maximum monthly copy volume of 200,000 while the imageRUNNER 600 copies up to 60 pages per minute with a maximum monthly copy volume of 250,000.
550 Paper Deck-C1 F24-9511-000 F24-9411-000 F24-9503-000* F13-5638-001 F24-6313-000 imageRUNNER 600 F13-5631-SET Items included in the imageRUNNER 550/600 Copier Box: Supplies: • Transparency Type E 9-70015-E1 Developer Unit x 1 • imageRUNNER 550/600 Drum F43-6601-700 Developer Plate Attachment x 1...
First Copy Time: ADF Scan: • Less than 6 seconds Platen Board Scan: • Less than 5.2 seconds Copy Speed: imageRUNNER 550 up to: imageRUNNER 600 up to: • • 55 cpm (LTR) 60 cpm (LTR) • • TBD cpm (LTR-R) 46 cpm (LTR-R) •...
™ LPDJH5811(5 #8832933# Service Guide Automatic Document Feeder Paper Capacity: 100 sheets Letter only Paper Size: 8-1/2” x 11” Letter Paper Weight: 13 lb. Bond to 110 lb. index (Tray) / 10 lb. Bond to 100 lb. index (Bypass) Power Source: Directly from main unit Approx.
™ LPDJH5811(5 #8832933# Service Guide Cover Insertion Unit-A1 Maximum Stacking Capacity: 100 sheets Acceptable Document Size: Statement to Ledger 17 lb. Bond to 110 lb. Index Acceptable Document Weight: Power: Directly from unit Approx. 44 lb. Weight: Dimensions: (H x W x D) 5-3/4”...
A Personal Computer is required when installing upgraded firmware. Use Bicentronics I/F cable as an interface between the personal computer and the imageRUNNER 550/600 to enable high-speed transmission of the data. The required time to complete the upgrade is approximately ten minutes.
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Download tool (software) only. Actual space depends on the quantity (volume) of software, such as program software from old version or from other model machines, for which a back up is to be performed. A separate space is needed to house the IP (2MB) and MFC (4MB) for the imageRUNNER 550/600. ™...
Power and Plug Requirements The imageRUNNER 550/600 requires a 20 AMP outlet as well as a NEMA 5-20R receptacle 20 ampere outlet (See Figure 1) for proper operation. Confirm that a NEMA 5-20R receptacle is available prior to installation.
™ LPDJH5811(5 #8832933# Service Guide ADF Consumable Parts Estimated Description Part Number Quantity Remarks Life Feeding belt FB4-8065-000 200,000 sheets Pick-up roller FB4-7640-000 250,000 sheets Separation unit FG6-2746-000 250,000 sheets The number of copies is the total of sheets Feeding roller actually used.
™ LPDJH5811(5 #8832933# Service Guide Paper Deck-C1 Consumable Parts Estimated Life Description Part Number Quantity Remarks (Copies) Pick-up roller FB4-2033-000 200,000 sheets The number of copies Feeding roller FB4-2034-000 200,000 sheets is the total of sheets actually used. Separation roller FB2-7777-020 200,000 sheets Customer Maintenance...
‹ ‹ ‹ ‹ Inlet Path Paper Sensor ‹ ‹ ‹ ‹ Buffer Path Paper Sensor ‹ ‹ ‹ ‹ Lower Path Paper Sensor This is the minimum interval for the imageRUNNER 550/600. ™ LPDJH5811(5 #8832933# Service Guide REV. 1...
™ LPDJH5811(5 #8832933# Service Guide ADF Periodic Maintenance Items ‹: clean replace lubricate adjust inspect Every 100,000 copies or Every 200,000 copies Location Remarks 18, 19 18, 19 Every six months or Every Year ‹ Copyboard glass ‹ Document Feed Belt ‹...
Technical Support Division 1. Regional ISG Service Offices The ISG Regional Service Office will provide hardware and connectivity hardware support to dealers on the operation of the imageRUNNER 550/600. 2. Canon On-line Canon On-line is the on-line service developed to communicate and distribute information to Canon’s network of dealers through electronic...
ISG Dealers. 1.1. Technical Support Center The Systems Support Division Technical Support Center will provide software support for the imageRUNNER 550/600 to dealers. The Technical Support Center telephone number is; 1-800-528-2830, the hours are 9 AM to 6 PM (EST). The Technical Support Center may cover areas such as: •...
Systems Support Division (cont’d) Connectivity Support The Canon Connectivity escalation procedure is diagrammed below. This same procedure will be utilized for the support of the imageRUNNER 550/600. Canon Connectivity Support Systems Support Division Product Information - Software Installation - Network Assistance...
1,750,000 or 1 year from the date of original purchase, whichever comes first. Warranty Administration Reduction Program (WARP) Dealers purchasing an imageRUNNER 550/600 copier and drum will receive WARP credit during the month following their purchase. The credit will cover the dealer’s cost for defective parts with a dealer cost under $300 replaced during the term of the end-user warranty.
™ LPDJH5811(5 #8832933# Service Guide Dealer Parts Support Program To help dealers hold down their cost of service Canon U.S.A., Inc. has assembled a “Parts Support Program." The dealer wholesale purchase price of each Network Multi-PDL Printer Board-F1 includes, at no additional charge to the dealer, replacement parts for defective parts found in each such unit for one year following the dealer’s installation of the unit.
Drum Return Center at Irvine 1-714- 753-4147. To provide the most accurate and current information, the list of available items from the imageRUNNER 550/600 Parts Support Program will be available via Canon On-Line. This allows your dealership to view or download the most recent imageRUNNER 550/600 Parts Support Program list.
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FALL BELOW ESTABLISHED TARGETS. THIS MAY BE THE RESULT TECHNICIAN’S UNFAMILIARITY WITH SERVICE REQUIREMENTS OF THE imageRUNNER 550/600 DURING THE FIRST YEAR OF SERVICE. THESE PERFORMANCE TARGETS ARE BASED ON ADHERENCE TO CANON'S PUBLISHED SERVICE PROCEDURES AND THE USE OF GENUINE CANON PARTS.
A three-day training class at the Regional Training Centers will administer certification for the imageRUNNER 550/600. Auto certification will be given for the imageRUNNER 550 to those students that have already successfully completed the imageRUNNER 600 three-day training class. Certification for the Finisher-D1 and the Saddle Finisher-D2 can be achieved by successful completion of the two-day Finisher Basics course (see Training Summary, Section B below).
Service Guide Training Prerequisites Three-Day Class: Technicians must possess two prerequisites to be trained on the imageRUNNER 550/600, as follows: 1. One of the following: • Certification on any GP product. • Certification on any CLC product. • Digital Quest 2.
Authorization Policy In order to become authorized and maintain your authorization to service the imageRUNNER 550/600, each dealer location must employ a sufficient number of technicians appropriate for the number of machines serviced by the location. The minimum number of technicians is one.
™ LPDJH5811(5 #8832933# Service Guide Authorization Policy (cont’d) In addition, computer skills and “working knowledge” in the following areas may also be helpful: ® • Other computer platforms (mainframe and UNIX • Networking (Token Ring) • Basic electronics Possible backgrounds, (listed in preferred order), of a successful Canon dealership SE are: •...
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™ LPDJH5811(5 #8832933# Service Guide Requirements (cont’d) Dealer agrees to maintain the following information to be disclosed to Canon USA upon request: • A complete and up-to-date service log for each customer’s machine at the customer site; and • A complete and up-to-date record of product training for each Dealer service technician.
550 Product Limited Warranty Canon U.S.A., Inc. (“Canon USA”) warrants this Canon imageRUNNER 550 Product (the “Product”) to be free from defects in workmanship and materials under normal use and service for a period of 90 days after delivery to the purchaser or 200,000 copies, whichever comes first.
™ LPDJH5811(5 #8832933# Service Guide imageRUNNER 600 Product Limited Warranty Canon U.S.A., Inc. (“Canon USA”) warrants this Canon imageRUNNER 600/60 Product (the “Product”) to be free from defects in workmanship and materials under normal use and service for a period of 90 days after delivery to the purchaser or 200,000 copies, whichever comes first, except as to the photo-receptor drum (for which a separate warranty is given).
#8832933# Service Guide imageRUNNER 550/600 Product Accessory Limited Warranty Canon U.S.A. Inc. (“Canon USA”) warrants this Canon imageRUNNER Product Accessory (the “Accessory”) to the Canon imageRUNNER Product (the “Product“) to be free from defects in workmanship and materials under normal use and service for a period of 90 days after delivery to the original purchaser.
™ LPDJH5811(5 #8832933# Service Guide imageRUNNER GPR-1 Drum Limited Warranty Canon U.S.A., Inc. (“Canon USA”) warrants the photo-receptor drum (the “Drum”) for the Canon imageRUNNER Product (the “Product“) to be free from defects in workmanship and materials under normal use and service other than exterior defects, such as nicks, scratches, or dents, for a period of 30 days after delivery to the original purchaser of this Drum or use of it to make 70,000 copies, whichever comes first.
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