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Summary of Contents for Cannon imageRUNNER 550
- Page 1 SERVICE GUIDE CANON U.S.A., INC. Rev. 1 TECHNICAL SUPPORT DIVISION August 1999...
- Page 2 ™ LPDJH5811(5 #8832933# Service Guide IMPORTANT SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION.
- Page 3 ™ LPDJH5811(5 #8832933# Service Guide Published by Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042-1198 Canon U.S.A. Homepage: http://www.usa.canon.com Printed in the United States of America. Distributed in the United States by Canon U.S.A., Inc. This service guide is the property of Canon U.S.A., Inc. All rights reserved. The information contained in this service guide constitutes confidential information of Canon U.S.A., Inc.
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Page 4: Table Of Contents
O. High Image Quality............................3 Various Delivery Processing (With Accessory) ....................3 Q. Finisher-D1 ............................... 3 Saddle Finisher-D2 ............................3 Differences Between the imageRUNNER 550 and 600 ................... 3 Configuration Chart ............................4 III. SPECIFICATIONS ...........................5 A. imageRUNNER 550/600 ..........................5 Automatic Document Feeder .......................... - Page 5 A. Authorization Policy ............................34 Requirements ..............................35 APPENDIX ............................37 A. imageRUNNER 550 Product Limited Warranty .................... 37 imageRUNNER 600 Product Limited Warranty .................... 38 imageRUNNER 550/600 Product Accessory Limited Warranty ................39 D. imageRUNNER GPR-1 Drum Limited Warranty ..................40 ™...
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Page 6: Product Overview
#8832933# Service Guide Product Overview The imageRUNNER 550/600, part of Segment 4, are high speed multifunction production copiers and printers created to improve workgroup manufacturing and Print on Demand requirements with the ability to handle the high quality production level of printing and copying. The imageRUNNER 550/600 comes standard with the ADF, a new document handling structure, which allows for faster throughput. -
Page 7: Netspot
Frequently used forms can be stored in resident memory up to 100 (00-99). High Speed, High Image Quality 1. Copying Speed: • imageRUNNER 550: up to 55 copies per minute (1-on-1) • imageRUNNER 600: up to 60 copies per minute (1-on-1) 2. Reading Resolution: • 600 x 600 dpi 3. -
Page 8: Large Paper Sources
600, with the exception of SmartScan Page Recognition, copies per minute and monthly copy volume. imageRUNNER 550 copies up to 55 pages per minute with a maximum monthly copy volume of 200,000 while the imageRUNNER 600 copies up to 60 pages per minute with a maximum monthly copy volume of 250,000. -
Page 9: Configuration Chart
550 Paper Deck-C1 F24-9511-000 F24-9411-000 F24-9503-000* F13-5638-001 F24-6313-000 imageRUNNER 600 F13-5631-SET Items included in the imageRUNNER 550/600 Copier Box: Supplies: • Transparency Type E 9-70015-E1 Developer Unit x 1 • imageRUNNER 550/600 Drum F43-6601-700 Developer Plate Attachment x 1... -
Page 10: Specifications
First Copy Time: ADF Scan: • Less than 6 seconds Platen Board Scan: • Less than 5.2 seconds Copy Speed: imageRUNNER 550 up to: imageRUNNER 600 up to: • • 55 cpm (LTR) 60 cpm (LTR) • • TBD cpm (LTR-R) 46 cpm (LTR-R) •... -
Page 11: Automatic Document Feeder
™ LPDJH5811(5 #8832933# Service Guide Automatic Document Feeder Paper Capacity: 100 sheets Letter only Paper Size: 8-1/2” x 11” Letter Paper Weight: 13 lb. Bond to 110 lb. index (Tray) / 10 lb. Bond to 100 lb. index (Bypass) Power Source: Directly from main unit Approx. -
Page 12: Cover Insertion Unit-A1
™ LPDJH5811(5 #8832933# Service Guide Cover Insertion Unit-A1 Maximum Stacking Capacity: 100 sheets Acceptable Document Size: Statement to Ledger 17 lb. Bond to 110 lb. Index Acceptable Document Weight: Power: Directly from unit Approx. 44 lb. Weight: Dimensions: (H x W x D) 5-3/4”... -
Page 13: Network Multi-Pdl Printer Board-F1
™ LPDJH5811(5 #8832933# Service Guide Network Multi-PDL Printer Board-F1 Type: Embedded Print/Network Processor: RISC, MIPS R5000, 200 MHz RAM: Standard: 32 MB (168 pin DIMM) Maximum: 64 MB (168 pin DIMM) Two DIMM slots available ® • ™ PDL Support: Adobe PostScript ®... -
Page 14: Service Features
A Personal Computer is required when installing upgraded firmware. Use Bicentronics I/F cable as an interface between the personal computer and the imageRUNNER 550/600 to enable high-speed transmission of the data. The required time to complete the upgrade is approximately ten minutes. - Page 15 Download tool (software) only. Actual space depends on the quantity (volume) of software, such as program software from old version or from other model machines, for which a back up is to be performed. A separate space is needed to house the IP (2MB) and MFC (4MB) for the imageRUNNER 550/600. ™...
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Page 16: Upgrading Network Multi-Pdl Printer Board-F1
Power and Plug Requirements The imageRUNNER 550/600 requires a 20 AMP outlet as well as a NEMA 5-20R receptacle 20 ampere outlet (See Figure 1) for proper operation. Confirm that a NEMA 5-20R receptacle is available prior to installation. -
Page 17: Estimated Installation Time
™ LPDJH5811(5 #8832933# Service Guide Estimated Installation Time Description Estimated Time imageRUNNER 550/600 w/ADF 45 minutes Finisher-D1 30 minutes Saddle Finisher-D2 30 minutes Paper Deck-C1 15 minutes Network multi-PDL Printer Board-F1 40 minutes Network Interface Kit-TR4 30 minutes Consumables Product... -
Page 18: Consumable Parts
™ LPDJH5811(5 #8832933# Service Guide Consumable Parts Description Part Number Quantity Estimated Life Remarks Scanning lamp FH7-3347-000 200 hours Developing cylinder FB4-1819-000 1,000,000 sheets Developer roller FS5-6579-000 1,000,000 sheets Cleaner separation claw FB4-8018-000 250,000 sheets One edge: 500,000 Cleaning Blade FB4-1596-000 1,000,000 sheets sheets... -
Page 19: Adf Consumable Parts
™ LPDJH5811(5 #8832933# Service Guide ADF Consumable Parts Estimated Description Part Number Quantity Remarks Life Feeding belt FB4-8065-000 200,000 sheets Pick-up roller FB4-7640-000 250,000 sheets Separation unit FG6-2746-000 250,000 sheets The number of copies is the total of sheets Feeding roller actually used. -
Page 20: Paper Deck-C1 Consumable Parts
™ LPDJH5811(5 #8832933# Service Guide Paper Deck-C1 Consumable Parts Estimated Life Description Part Number Quantity Remarks (Copies) Pick-up roller FB4-2033-000 200,000 sheets The number of copies Feeding roller FB4-2034-000 200,000 sheets is the total of sheets actually used. Separation roller FB2-7777-020 200,000 sheets Customer Maintenance... -
Page 21: Periodic Maintenance Items
™ LPDJH5811(5 #8832933# Service Guide Periodic Maintenance Items ‹:clean _:lubricate :replace :adjust :inspect Every Every Every Every Unit Part Remarks 250,000 500,000 750,000 1,000,000 Installation copies copies copies copies ‹ External Copyboard glass control ‹ Ozone filter ‹ Dust proof filter Scanner Scanner cable Inspection and... -
Page 22: Stapler Stacker Finisher-D1 Periodic Maintenance Items
‹ ‹ ‹ ‹ Inlet Path Paper Sensor ‹ ‹ ‹ ‹ Buffer Path Paper Sensor ‹ ‹ ‹ ‹ Lower Path Paper Sensor This is the minimum interval for the imageRUNNER 550/600. ™ LPDJH5811(5 #8832933# Service Guide REV. 1... -
Page 23: Saddle Finisher-D2 Periodic Maintenance Items
™ LPDJH5811(5 #8832933# Service Guide Saddle Finisher-D2 Periodic Maintenance Items ‹:clean _:lubricate :replace :adjust :inspect Every Every Item Remarks 100,000 250,000 copies copies ‹ ‹ ‹ ‹ Paper sensor (4 locations) ‹ ‹ ‹ ‹ Entrance path sensor Finisher assembly ‹... -
Page 24: Adf Periodic Maintenance Items
™ LPDJH5811(5 #8832933# Service Guide ADF Periodic Maintenance Items ‹: clean replace lubricate adjust inspect Every 100,000 copies or Every 200,000 copies Location Remarks 18, 19 18, 19 Every six months or Every Year ‹ Copyboard glass ‹ Document Feed Belt ‹... -
Page 25: Service Policy
Technical Support Division 1. Regional ISG Service Offices The ISG Regional Service Office will provide hardware and connectivity hardware support to dealers on the operation of the imageRUNNER 550/600. 2. Canon On-line Canon On-line is the on-line service developed to communicate and distribute information to Canon’s network of dealers through electronic... -
Page 26: Systems Support Division
ISG Dealers. 1.1. Technical Support Center The Systems Support Division Technical Support Center will provide software support for the imageRUNNER 550/600 to dealers. The Technical Support Center telephone number is; 1-800-528-2830, the hours are 9 AM to 6 PM (EST). The Technical Support Center may cover areas such as: •... -
Page 27: Connectivity Support
Systems Support Division (cont’d) Connectivity Support The Canon Connectivity escalation procedure is diagrammed below. This same procedure will be utilized for the support of the imageRUNNER 550/600. Canon Connectivity Support Systems Support Division Product Information - Software Installation - Network Assistance... -
Page 28: Recommended Monthly Copy Volume
1,750,000 or 1 year from the date of original purchase, whichever comes first. Warranty Administration Reduction Program (WARP) Dealers purchasing an imageRUNNER 550/600 copier and drum will receive WARP credit during the month following their purchase. The credit will cover the dealer’s cost for defective parts with a dealer cost under $300 replaced during the term of the end-user warranty. -
Page 29: Dealer Parts Support Program
™ LPDJH5811(5 #8832933# Service Guide Dealer Parts Support Program To help dealers hold down their cost of service Canon U.S.A., Inc. has assembled a “Parts Support Program." The dealer wholesale purchase price of each Network Multi-PDL Printer Board-F1 includes, at no additional charge to the dealer, replacement parts for defective parts found in each such unit for one year following the dealer’s installation of the unit. -
Page 30: Return Of Empty Toner Cartridge
Drum Return Center at Irvine 1-714- 753-4147. To provide the most accurate and current information, the list of available items from the imageRUNNER 550/600 Parts Support Program will be available via Canon On-Line. This allows your dealership to view or download the most recent imageRUNNER 550/600 Parts Support Program list. - Page 36 FALL BELOW ESTABLISHED TARGETS. THIS MAY BE THE RESULT TECHNICIAN’S UNFAMILIARITY WITH SERVICE REQUIREMENTS OF THE imageRUNNER 550/600 DURING THE FIRST YEAR OF SERVICE. THESE PERFORMANCE TARGETS ARE BASED ON ADHERENCE TO CANON'S PUBLISHED SERVICE PROCEDURES AND THE USE OF GENUINE CANON PARTS.
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Page 37: Training
A three-day training class at the Regional Training Centers will administer certification for the imageRUNNER 550/600. Auto certification will be given for the imageRUNNER 550 to those students that have already successfully completed the imageRUNNER 600 three-day training class. Certification for the Finisher-D1 and the Saddle Finisher-D2 can be achieved by successful completion of the two-day Finisher Basics course (see Training Summary, Section B below). -
Page 38: Training Prerequisites
Service Guide Training Prerequisites Three-Day Class: Technicians must possess two prerequisites to be trained on the imageRUNNER 550/600, as follows: 1. One of the following: • Certification on any GP product. • Certification on any CLC product. • Digital Quest 2. -
Page 39: Service Authorization Requirements
Authorization Policy In order to become authorized and maintain your authorization to service the imageRUNNER 550/600, each dealer location must employ a sufficient number of technicians appropriate for the number of machines serviced by the location. The minimum number of technicians is one. -
Page 40: Requirements
™ LPDJH5811(5 #8832933# Service Guide Authorization Policy (cont’d) In addition, computer skills and “working knowledge” in the following areas may also be helpful: ® • Other computer platforms (mainframe and UNIX • Networking (Token Ring) • Basic electronics Possible backgrounds, (listed in preferred order), of a successful Canon dealership SE are: •... - Page 41 ™ LPDJH5811(5 #8832933# Service Guide Requirements (cont’d) Dealer agrees to maintain the following information to be disclosed to Canon USA upon request: • A complete and up-to-date service log for each customer’s machine at the customer site; and • A complete and up-to-date record of product training for each Dealer service technician.
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Page 42: Appendix
550 Product Limited Warranty Canon U.S.A., Inc. (“Canon USA”) warrants this Canon imageRUNNER 550 Product (the “Product”) to be free from defects in workmanship and materials under normal use and service for a period of 90 days after delivery to the purchaser or 200,000 copies, whichever comes first. -
Page 43: Imagerunner 600 Product Limited Warranty
™ LPDJH5811(5 #8832933# Service Guide imageRUNNER 600 Product Limited Warranty Canon U.S.A., Inc. (“Canon USA”) warrants this Canon imageRUNNER 600/60 Product (the “Product”) to be free from defects in workmanship and materials under normal use and service for a period of 90 days after delivery to the purchaser or 200,000 copies, whichever comes first, except as to the photo-receptor drum (for which a separate warranty is given). -
Page 44: Imagerunner 550/600 Product Accessory Limited Warranty
#8832933# Service Guide imageRUNNER 550/600 Product Accessory Limited Warranty Canon U.S.A. Inc. (“Canon USA”) warrants this Canon imageRUNNER Product Accessory (the “Accessory”) to the Canon imageRUNNER Product (the “Product“) to be free from defects in workmanship and materials under normal use and service for a period of 90 days after delivery to the original purchaser. -
Page 45: Imagerunner Gpr-1 Drum Limited Warranty
™ LPDJH5811(5 #8832933# Service Guide imageRUNNER GPR-1 Drum Limited Warranty Canon U.S.A., Inc. (“Canon USA”) warrants the photo-receptor drum (the “Drum”) for the Canon imageRUNNER Product (the “Product“) to be free from defects in workmanship and materials under normal use and service other than exterior defects, such as nicks, scratches, or dents, for a period of 30 days after delivery to the original purchaser of this Drum or use of it to make 70,000 copies, whichever comes first.
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