Trouble Shooting - GE 98068 User Manual

Trouble Shooting

1. Camera will not turn on
• Make sure the camera is plugged into the USB port correctly
•
Make sure your USB port is functioning properly. You may need to install
updates, service packs, or patches for your operating system from
Microsoft's® website, www.microsoft.com. Go to "Windows Update" under
Resources.
2. Uninstall the EasyCam™ Twin driver
Close all open applications.
Go to the Start Menu → (Settings in some operating systems) → Control
Panel → Add/Remove Programs
Select "GE 98068 EasyCam Twin"
Select "Remove", then "OK" to uninstall the driver.
Select "Yes, I want to restart my computer", then "Finish".
Your computer will now reboot.
3. "Can't detect camera", "Can't find VFW driver", or "Can't find camera driver"
errors
Close all open applications.
Unplug the EasyCam™ Twin from your computer.
Uninstall the EasyCam™ Twin software according to the directions above,
then reboot your computer.
Re-install the EasyCam™ Twin driver according to the installation directions,
then reboot your computer.
Plug in your EasyCam™ Twin.
4. Problems with NetMeeting
•
Visit
http://www.microsoft.com/windows/netmeeting/
5. Problems with Photo Impression™ or Video Impression™
•
Visit
http://www.arcsoft.com
6. Problems with MSN™ Messenger
•
Visit
http://messenger.msn.com
If your mouse still does not work after following these steps,
please contact Jasco Products Technical Support at 1-800-654-
8483 or visit our website at www.jascoproducts.com.
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