Discolored Water; Discolored Water - A.O. Smith GCV Series Service Handbook

SYMPTOMS Rusty, brown, black, or yellow water appearing in the hot water.
CAUSES Complaints of discolored water are commonly blamed on water heaters and storage
tanks, but in fact, it is a rare occurrence for today's high quality glass lined tanks to
have a lining failure signifi cant enough to allow water to contact enough bare metal to
discolor the contents of even a small tank.
The most common cause of "rusty" water is a non-toxic iron reducing bacteria,
scientifi cally termed Crenothrix, Leptothrix, and Gallionella. Iron bacteria is commonly
found in soil, water wells, water treatment plants and water distribution piping systems
where soluble iron exceeds 0.2 ppm, higher levels make conditions even more
favorable. Soluble iron in the water provides food for the bacteria. Rusty discolored
water is the end result of the bacteria feeding process. Water heaters and storage
tanks usually require new anode rods as presence of iron bacteria contributes to
premature anode failure.
The requirements for the bacteria to thrive are:
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•
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Items that can increase the potential for this bacteria are:
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TREATMENT The simplest treatment available is shock-chlorination of the system. This is a
surface treatment, and often requires repeated trials in heavily infected systems. The
chlorination of a system requires that you follow each step explicitly to avoid an un-
treated portion of the piping system from reinfecting another part. See Bulletin 23 for
the chlorination procedure.
NOTES Since rusty water is caused by a bacteria presence and is not caused by the
water heater, any treatment would not be considered warranty related.
BULLETIN 21

DISCOLORED WATER

Elevated levels of iron and manganese in the water
Water with little or no dissolved oxygen
Temperatures below 138°F
Water softeners
Well water
Long periods of no water movement
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