Troubleshooting - Philips AZ3811 User Manual

9 Troubleshooting

Warning
•
Never remove the casing of this apparatus.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
apparatus, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips web site (www.
philips.com/support), or contact Philips (see
Contact information). When you contact Philips,
ensure that the apparatus is nearby and the
model number and serial number are available.
No power
• Ensure that the Mains cord is connected
securely.
• Ensure that there is power at the AC
Mains.
• Ensure that the batteries are inserted
correctly.
No sound or poor sound
•
Adjust the volume.
No response from the unit
•
Disconnect and reconnect the AC power
plug, then turn on the system again.
•
As a power-saving feature, the unit
switches off automatically 15 minutes after
track play reaches the end and no control
is operated.
USB device not supported
•
The USB device is incompatible with the
apparatus. Try another one.
No disc detected
•
Insert a disc.
• Check if the disc is inserted upside down.
•
Wait until the moisture condensation at
the lens has cleared.
•
Replace or clean the disc.
•
Use a finalized CD or correct format disc.
Poor radio reception
•
Increase the distance between the unit and
your TV or VCR.
•
Fully extend the FM antenna.
• Connect an outdoor FM antenna instead.
EN
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