Dyson DC17 User Manual page 6

Dyson Customer care
If you have a question about your Dyson vacuum cleaner, call the Dyson Helpline at
the number below with your serial number and details of where/when you bought the
cleaner, or contact us via the Dyson website. The serial number can be found on the
main body of the machine behind the bin.
Most questions can be solved over the phone by one of our Helpline staff.
If your vacuum cleaner needs service, call the Dyson Helpline so we can discuss the
available options. If your machine is under warranty, and the repair is covered, it will
be repaired at no cost.
Dyson Helpline:
Call Dyson Customer Service.
1-877-397-6622
Open Monday to Friday 8am to 7pm
Open Saturdays 9am to 5pm
Please register as a Dyson owner
Thank you for choosing to buy a Dyson.
To help us ensure you receive prompt and efficient service, please register as a Dyson
owner. There are two ways to do this:
• by completing and returning the enclosed form to us by mail
• online at www.dyson.com
This will confirm ownership of your Dyson in the event of an insurance loss,
and enable us to contact you if necessary.
Terms and conditions of the Dyson 5 year limited warranty
What is covered
Your Dyson vacuum cleaner is warranted against original defects in material and
workmanship for a period of five years from the date of purchase, when used for
private household purposes in accordance with the Dyson Owners Manual. This
warranty provides, at no extra cost to you, all labour and parts to place your vacuum
cleaner in proper operating condition during the warranty period. This warranty is
subject to the following terms:
What is not covered
Dyson Canada Limited shall not be liable for costs incurred as a result of:
• Machines purchased from an unauthorized dealer.
• Clearing blockages from your machine.
• Use of parts not in accordance with the Owners Manual.
• Careless operation or handling, misuse and/or lack of maintenance or use not in
accordance with the Owners Manual.
• External sources such as weather.
• Repairs or alterations carried out by unauthorized parties or agents.
• Use of the vacuum cleaner other than for normal domestic purposes within
Canada, e.g. for commercial or rental purposes.
• Use of parts and accessories other than those produced or recommended by
Dyson Canada Limited.
Warranty Service
• Please fill out and return the Product Registration form, or register online at
www.dyson.com
• Before service can take place, the terms of the warranty require that you contact
the Dyson Helpline with your model name/number, serial number, date and place
of purchase. Please keep your purchase receipt in a safe place to ensure you have
this information. The serial number is found on the vacuum cleaner's rating plate,
which is on the main body of the machine behind the bin.
• All work will be carried out by Dyson Canada Limited or its authorized agents.
• Any replaced defective parts will not extend the period of this warranty.
• Service under this warranty will not extend the period of this warranty.
• If your machine is not functioning properly, please call the Dyson Helpline at
1-877-397-6622. Most issues can be rectified over the telephone by our trained
Customer care staff. If this is not possible Dyson Canada Limited will arrange for
your vacuum cleaner to be repaired and returned in full working order at no extra
cost to yourself.
Warranty Limitations and Exclusions
• Any representations, warranties or conditions relating to your vacuum cleaner,
express or implied, statutory or otherwise, including but not limited to warranty of
merchantability or warranty of fitness for a particular purpose, are limited to the
duration of this warranty. This limitation is not allowed by some provinces and so
this limitation may not apply to you.
• Your remedy for breach of this warranty is limited to the warranty service described
above. Dyson Canada Limited will not be liable for any consequential damages
or incidental damages you may incur in connection with your purchase and use of
your vacuum cleaner. This limitation is not allowed by some provinces and so this
limitation may not apply to you.
• In no event shall Dyson Canada Limited be liable for any damages arising
directly or indirectly from any tort (including negligence or gross negligence)
committed by Dyson Canada Limited, its affiliates, agents or employees, or for
any breach of contract, fundamental or otherwise.
• This warranty gives you specific legal rights. You may also have other rights which
vary by province.
• This warranty is not transferable.
Do not pull on Do not use near
the cord. open flame.
Do not pick up Do not pick up
water or liquids. burning objects.
This product is protected by the following intellectual property rights:
Patent/Patent Application numbers:
US 2004/0128789, JP 2004-537336, EP 1361812, AU 744408, EP1119282, JP 2002-527132, US 6,519,807, AU 2002231965,
EP 1361813, JP 2002-567126, US 2004-0068829, AU 744362, EP 1121043, JP 2002-527131, US 6,572,078, GB 0326102.1,
AU 2002226556, EP 1370172, JP 2004-528876, US 2004-0074213, AU 2002225207, EP 1361814, JP 2004-520137,
AU 2001240894, EP 1268076, JP 2003-528704, US 6,835,222, AU 2002-225232, EP 1361815, JP 2004-520139, US 6,974,488,
AU 637 272, EP 0636338, JP 1948 863, US 5,078,761, GB 2416483, WO 2006/008451, GB 2416296, WO 2006/008444,
GB 2416297, WO 2006/008443, WO 2006/077377, EP 06700228.7, TW 95101656, PCT/GB 06/000061, WO 2006/125946,
GB 2426726, WO 2006/125945.
Designs
US 29/240,144, GB 3025596, GB 30255597, GB 30255598, GB 30255599, GB 3025600, GB 3025601, AU 16183/2007,
CA 119119, CN 200730004611.4, JP 2007-2918, KR 30-2007-0004542, MY 07-00198-0101, RU 2007500388, US 29/272,370,
AU 16184/2007, CA 119229, CN 200730004610.X, JP 2007-2919, KR 30-2007-0004539, MY 07-00197-0101, RU 2007500389,
AU 16182/2007, CA 119200, CN 200730004609.7, JP 2007-2920, KR 30-2007-0005450, MY 07-00155-0101, RU 2007500390,
US 29/272,369, AU 16185/2007, CA 119,201, CN 200730004608.2, JP 2007-2921, KR 30-2007-0004541, MY 07-00156-0101,
RU 2007500391, US 29/272,372, ED 000659990-0001, ED 000659990-0002, ED 000659990-0003, ED 000660014-0001,
US 29/272,371.
Please note: Small details may vary from those shown.
Do not store near Do not run
heat sources. over the cord.
Do not use above Do not put your
you on the stairs. hands near the
brushbar when the
cleaner is in use.