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Related Manuals for Camrivox Flexor 500
Summary of Contents for Camrivox Flexor 500
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Page 1: Ip Telephone User Manual
IP Telephone User Manual Issue 1.5 03/04/2007... - Page 2 IP Telephone User Guide The Flexor device, Camrivox and the Camrivox device are registered trademarks of Camrivox Ltd. All other trademarks acknowledged. Copyright © 2007 Camrivox Ltd, all rights reserved. The contents of this publication may not be reproduced in any part or whole, transcribed into any language, or transmitted in any form or by any means, electronics, mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of Camrivox Ltd.
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Page 3: Table Of Contents
Display ................12 Ports and connections............14 Configuring the device ........15 Installing the software ............. 15 Connecting the hardware..........15 Configuring the Flexor 500..........17 Testing your setup ............20 Making and receiving phone calls ....22 Receiving calls..............22 Making calls..............22 Ending calls .............. - Page 4 Setting a region ..............48 Viewing the call history ............ 49 Using the address book............ 49 Call management ............. 51 Flexor 500 Status.............. 53 Advanced configuration options.......54 Voice settings..............54 QoS (Quality of Service) settings ........55 Network settings .............. 56 LAN Provisioning ..........58...
- Page 5 Specification ............73 Copyright notices ..........74 Camrivox................74 Table of Figures Figure 3-1 - Flexor 500 LEDs and Buttons ..............10 Figure 3-2 – Example of a typical screen ..............12 Figure 3-3 - Flexor 500 Rear Connectors and Connections ........14...
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Page 6: Introduction
It is possible to configure up to four separate telephone lines so that several calls can be managed simultaneously. The Flexor 500 has an hands free speaker and microphone (built in) and a connector for an external headset (not provided). -
Page 7: Using This Document
Provides messages of high importance, including messages relating to personal safety or system integrity. Warning Getting Support For customer support please contact the company that supplied your Flexor 500 product. User manual and other updates can be found at: http://www.camrivox.com/support/index.html... -
Page 8: Safety Information
Do not obstruct the ventilation holes of the Flexor 500, or place anything on top of it. Place the Flexor 500 on top of a smooth, flat surface such as a table-top. Do not open the Flexor 500. This voids the warranty. -
Page 9: Getting To Know The Device
IP Telephone User Guide Getting to know the device Parts check Your package should arrive containing the following: Flexor 500 body Handset Handset cable Ethernet cable Power Supply Voice Connect CD... -
Page 10: Buttons And Led Indicators
IP Telephone User Guide Buttons and LED indicators The Flexor 500 contains a number of buttons and lights called Light Emitting Diodes (LEDs) that indicate the status of the unit. Figure 3-1 - Flexor 500 LEDs and Buttons... - Page 11 If the headset or the handset is in use then pressing this switches the audio to the speaker. Button / The Flexor 500 supports up to four telephone lines. The buttons are used to switch between these. The LED is: •...
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Page 12: Display
The use varies but is indicated with the bottom line of text on the display. Display The Flexor 500 has a display that can show up to six lines of text. Figure 3-2 shows a typical display. Figure 3-2 – Example of a typical screen The first line of text on the display describes the current screen. - Page 13 IP Telephone User Guide too large. Numeric keys are used to enter text in uppercase. Keys are pressed repeatedly to cycle through the characters on a particular key. Numeric keys are used to enter text in lowercase. Keys are pressed repeatedly to cycle through the characters on a particular key.
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Page 14: Ports And Connections
IP Telephone User Guide Ports and connections The rear panel contains the ports for the unit's data and power connections. Figure 3-3 - Flexor 500 Rear Connectors and Connections Socket Function DC 5V Connects to the power supply using the supplied power cable. -
Page 15: Configuring The Device
Connect another cable from the Flexor 500 PC port to your PC network card. It is important that the PC and the Flexor 500 are on the same local network. The steps to follow to connect the Flexor 500 are described below. - Page 16 Only use the power adapter that is supplied with the device. Warning Turn on the power to the Flexor 500. The Flexor 500 will start up and assuming it is connected to your local area network via an Ethernet cable it will try to determine the settings to work with your network.
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Page 17: Configuring The Flexor 500
If you wish to manually change the network setting see section settings on page for more information. If your Flexor 500 has been supplied to you by your Voice Over IP Operator or ITSP then you probably do not need to configure the device. Once connected correctly the Flexor Note 500 will configure itself automatically with your operator’s... - Page 18 Step 1b. Accessing the web pages using VoiceConnect Assuming VoiceConnect application from the supplied CD is installed and running, once the Flexor 500 and PC are on the same network and powered-up, the following dialog box will be displayed after a short time (up to 30 seconds): Click on Configure Now.
- Page 19 Step 3. Select your country The first task is to select your country. The Flexor 500 will attempt to automatically detect which country you are in as shown below: If you wish you can override this setting by choosing an alternative country from the Region or country pull-down menu.
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Page 20: Testing Your Setup
Setup complete The above steps are the only configuration tasks that are required in order to begin using your Flexor 500. You should now be able to make telephone calls. For more information about the Flexor 500 management web pages refer... - Page 21 IP Telephone User Guide If there is a PC is connected through the PC port on the device, test the Internet connection from this PC. To do this, open a web browser, and type http://www.yahoo.com the URL of any external website (such as Making and Make a test telephone call to see that all is working.
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Page 22: Making And Receiving Phone Calls
IP Telephone User Guide Making and receiving phone calls This chapter describes how to use the Flexor 500 to make and receive phone calls. Receiving calls Receiving phone calls on the Flexor 500 is extremely straightforward, but there are some features to note: The line indicator will flash to indicate which line the incoming call is received on. - Page 23 Using the contacts list The Flexor 500 has an built in address book. The entries in this can be synchronized from Microsoft Outlook using the Voice Connect application. Entries can also be added using the Flexor 500 web pages and from the call history from an incoming call.
- Page 24 IP Telephone User Guide Selecting names It is possible to search the list of contacts in two different ways. The quickest method is to type the first few letters of the name using the numeric keys. These behave in a similar way to predictive text on a mobile telephone.
- Page 25 IP Telephone User Guide Call history The Flexor 500 holds lists of recent calls received and made. A maximum of 60 calls can be stored. These are held in temporary memory and will be lost if the device is reset.
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Page 26: Ending Calls
The volume setting screen vanishes after a few seconds of inactivity. Making calls (using CTI via an attached PC) This section describes how to use the Flexor 500 to make outgoing calls using Computer Telephony Integration (CTI) from an attached PC. - Page 27 IP Telephone User Guide Using the address book You can dial a number from your PC using the Flexor 500 built-in Address book. Follow the procedure below: Click on the Voice Connect application icon to display the Flexor 500 management web pages.
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Page 28: Using Advanced Phone Features
Conference calls Voice mail Call waiting This chapter describes how to use the above features with your Flexor 500. Putting a call on hold The simplest way to put an active telephone call on hold is by using the hold button. The call can then be retrieved by pressing the hold button again. - Page 29 IP Telephone User Guide Attended transfer – where you speak to the recipient of the transferred call before transferring the incoming call to them. Blind transfer – where you transfer a call immediately without speaking to the recipient of the call (the transferee). Attended transfer The attended call transfer is simple.
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Page 30: Do-Not-Disturb
IP Telephone User Guide Do-not-disturb The Do-not-disturb feature has a button with an associated LED to indicate the state. Do-not-disturb The call features menu has a screen to set the feature. It has simple options to enable and disable the feature. When the feature is enabled the LED is illuminated and any incoming calls are diverted to voicemail. -
Page 31: Forward Busy
IP Telephone User Guide Forward busy If an incoming call arrives while the telephone is busy the new call can be automatically forwarded to another extension. It is also possible to forward calls to a voicemail account. If there are multiple lines configured then any incoming calls will still be forwarded when there are active calls on any of the lines. -
Page 32: Conference Calls (3 Way Calls)
IP Telephone User Guide Conference calls (3 Way Calls) This feature allows three people to take part simultaneously in a conference. Conf The feature is accessed during a standard call by pressing the soft key to start a conference. This provides an option to enter a number for the third party. Enter the Conf number for the new call and press the soft key to dial the number. -
Page 33: Voicemail
Most ITSP companies provide a voicemail facility so that callers can leave messages if the call is not answered. The Flexor 500 shows when there are voicemail messages waiting using the MWI (Message Waiting Indicator) LED. If there are new messages then a soft key in the default screen changes to show this. -
Page 34: Call Waiting
IP Telephone User Guide In this second example there is a conference with Laura Jones and Andrew Wilson. There was a missed call on line 3. Call Waiting When multiple lines are enabled several calls can be in progress simultaneously. An example is where a call is in progress and a second incoming call arrives. -
Page 35: Managing The Device From The Menus
IP Telephone User Guide Managing the device from the menus The menu system on the Flexor 500 provides a convenient way to adjust most of the settings. Certain aspects such as the SIP accounts and other advanced settings are only available through the web interface described on page 44. -
Page 36: Quality Of Service
If the Flexor 500 is connected between your LAN Ethernet switch and your PC, the Flexor 500 can shape traffic when a VoIP call is in progress. This enables the Flexor 500 to guarantee bandwidth for the VoIP call ensuring high quality calling. -
Page 37: Region
IP Telephone User Guide The RTP and SIP DSCP are used by some service providers to give priority to voice traffic over other network traffic. The values are 6 bits in binary with a standard value of 001100. The values should be entered as a series of binary digits using 1 and 0. Apply When the values have been set use the soft key to store the new... -
Page 38: Screen
IP Telephone User Guide Screen The screen has a backlight feature to make it easier to see in certain lighting conditions. This is activated while the phone is being used and switches off after a period of inactivity. The brightness of this backlight can be set for a personal preference. The value is shown as a percentage. -
Page 39: Ringer
IP Telephone User Guide There are also options to set the audio codec and DTMF mode. These should not require adjusting for normal use. If your device has been configured by a service provider then the DTMF option might not be available as this value has already been set correctly. Codec selection The codec screen provides an option to specify the permitted audio codecs and which one is preferred. -
Page 40: Sip Accounts
IP Telephone User Guide Chnge The item to change is selected using the up and down arrows. The Apply soft key is used to alter the selected item. The soft key is used to store the settings for future use. Play The ring tones provides a list of the available ring tones. - Page 41 During the firmware update you must not remove power from the Flexor 500, or damage could occur. Do not remove the power cable. When in doubt, wait several minutes to let the unit go idle before removing the power.
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Page 42: Vlan
VLAN The Flexor 500 supports the IEEE 802.1Q standard for dividing a physical network into virtual networks or VLANs. If your Flexor 500 is attached to a network that has been partitioned in this way the settings can be configured to use this. -
Page 43: Diagnostics
IP Telephone User Guide Diagnostics The diagnostics provide information that may be useful for technical support queries. It takes a few seconds to gather the diagnostics before the information is shown. The information includes the product name and firmware version. The gateway and DNS addresses are also reported along with the status on the connection to them. -
Page 44: Managing The Device Using Web Pages
IP Telephone User Guide Managing the device using web pages The Flexor 500 includes a series of Web pages that can be used to manage all aspects of the device. The web pages enable you to configure the device settings to meet the needs of your network. You can access the web pages through your web browser from any PC on the same local network as the Flexor 500. -
Page 45: Web Pages Overview
Information on whether or not your VoIP connection is operational. If it is not working, a link is provided to help diagnose any problems. If a new software upgrade is available for your Flexor 500 a link will be provided to install it. -
Page 46: Managing Accounts
IP Telephone User Guide Managing accounts It is not possible to change your account details if your Flexor 500 was automatically configured by your Voice over IP operator. Note In this section you can reconfigure your VoIP account settings. You may wish to do this for several reasons: To correct a mistake in your original configuration To switch to an alternative VoIP account... - Page 47 IP Telephone User Guide 2. Click on Reboot to reboot the device. The web browser is closed and the device is rebooted. The new VoIP account settings will now be used for all future calls. Create a new VoIP account To create a new VoIP account: Follow the procedure in the previous section to display the Accounts page.
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Page 48: Setting A Region
You can configure the display of this time to be shown in 12-hour or 24-hour format. The time format is also used on the Flexor 500 display for the current time. To set the time format, follow the procedure below:... -
Page 49: Viewing The Call History
Viewing the call history In the call history subsection of the Flexor 500 web pages you can view recently received calls, and recently dialled numbers. Viewing recently received calls is useful if you have been away from your phone for a while and wish to check if you have missed any calls. - Page 50 IP Telephone User Guide The address book has several purposes: To look up the name of incoming calls, and present the name of the caller instead of their number on the phone display and the on screen pop-up. To speed dial numbers from the address book. To dial SIP URIs (addresses).
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Page 51: Call Management
The Address book window is displayed with the deleted contact removed from the list of contacts. Call management The call management section of the Flexor 500 web pages allow you to configure what happens to incoming calls. This configuration is closely Buttons and LED... - Page 52 In addition calls can be diverted to a particular number when the line is busy rather than being directed to the voicemail. The following sections describe how to configure the Flexor 500 to enable the actions described above for incoming calls.
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Page 53: Flexor 500 Status
This can be useful to reject automated calls from call centres. Flexor 500 Status The Flexor 500 Status web page allows you to control various settings of the device and to view diagnostic information about the device. The Flexor 500 web page is shown below:... -
Page 54: Advanced Configuration Options
IP Telephone User Guide Advanced configuration options This section details the following advanced configuration options: Voice Volume Settings CODEC Preference DTMF Mode QoS Settings Network Settings Changing these options may affect your network connectivity, internet telephony or voice call quality. Voice settings Volume settings, CODEC preference and DTMF Mode can be set from the Voice Settings menu. -
Page 55: Qos (Quality Of Service) Settings
Upstream bandwidth shaping When the Flexor 500 is connected between your LAN Ethernet switch and your PC, the Flexor 500 can shape traffic when a VoIP call is in progress. This enables the Flexor 500 to guarantee bandwidth for the VoIP call ensuring high quality calling. -
Page 56: Network Settings
Changes can be saved by clicking Save Settings. Network settings The Flexor 500 network settings menu can be accessed by clicking the Network Settings link from the Flexor 500 home page. There are two modes supported by the Flexor 500: DHCP. - Page 57 Once you have saved settings the web browser will display a page describing the network change that has been made and offers guidance on how to continue managing the Flexor 500 via the web pages. An example for the case when DHCP has been selected is shown below: In order to select Manual settings: Click on the Manual radio button option.
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Page 58: Lan Provisioning
Typically this might be used in an office-like environment for easy configuration and maintenance of the company phone system. The Flexor 500 is told to enter LAN Provisioning mode by a DHCP server as part of its initial configuration when acquiring IP address settings. DHCP server configuration... -
Page 59: Configuration File Specification
IP Telephone User Guide On a Linux DHCP server the following configuration would be typical: host My_Flexor500 { option domain-name-servers 192.168.0.1; option routers 192.168.0.1; hardware ethernet 00:17:A2:01:02:03; fixed-address 192.168.0.10; filename "unit_%MAC_ADDRESS.txt"; Configuration File specification The TFTP or HTTP server should provide a single configuration file for each device requiring configuration. - Page 60 IP Telephone User Guide is as follows: Characters Description 0, 1, 2, 3, 4, 5, 6, Digits as dialled on phone. 7, 8, 9, #, * Any digit. . (full stop) Repeat previous expression (like * in Unix regular expressions). Timeout –...
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Page 61: Lan Provisioning Error Codes
IP Telephone User Guide LAN Provisioning error codes If something goes wrong during LAN provisioning, an error code will be displayed on the screen of the phone. The codes are explained below: Error code Description Problem parsing the boot file name issued by the DHCP server –... -
Page 62: Troubleshooting
Flexor 500 device. Resetting to factory defaults It is possible to restore your Flexor 500 back to its factory default state. This action can potentially erase all your settings and address book entries, so you should choose to keep all the settings and the address book entries that you want to save when asked to do so. -
Page 63: Upgrading The Firmware
Upgrading the firmware During the firmware update you must not remove power from the Flexor 500, or damage could occur. Use the menu or web page options to reboot the device. Do not remove the power cable. When in doubt, wait several minutes to let the unit go Warning idle before removing the power. - Page 64 During the firmware update do not remove the power or disrupt the Internet connection to the Flexor 500. Warning A window will first show the progress of the firmware download from the Internet: It will then show the progress of the firmware update on the Flexor 500:...
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Page 65: Diagnostic Messages
VoIP Account information check To perform the diagnostic checks, follow the procedure below: Select the Flexor 500 option from the main management web page. Click on the Diagnostics link at the top of the window. After a short pause while the checks are run a window is displayed containing a report about all the checks that have been run. - Page 66 IP Telephone User Guide From the phone screen The Flexor 500 shows the progress while starting up. If there are errors then these are shown as failures. In this case a soft key will be provided to enter the diagnostics screen to illustrate the error.
- Page 67 Internet Telephony VoIP not available Service provider. If you have a PC connected to the PC port of the Flexor 500, check that it can access the Internet. If the problem persists contact your Internet Telephony Service provider.
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Page 68: Installing The Voice Connect Application
Windows 2000 and Windows XP. About the Voice Connect software Before using the Flexor 500 it is recommended that you install the Voice Connect application on your PC. This application helps you to configure the Flexor 500 and after installation offers Computer Telephony Integration features (see section 6 for further information on CTI). - Page 69 IP Telephone User Guide Click on Accept. The .NET Framework will be installed on your PC. The installation may take some time to complete. Note Step 2 Once the .NET Framework is installed or if you do have the .NET Framework installed, the Voice Connect Setup Wizard window is displayed: Next...
- Page 70 IP Telephone User Guide Step 3 Select Installation Folder window is displayed: Next Click on if you are happy with the settings shown in the window. To change the settings: Browse Click on to choose a new installation directory. Click on Disk Cost to view the amount of disk space used by the software.
- Page 71 IP Telephone User Guide Step 4 Confirm Installation window is then displayed, informing you that the Next software can now be installed. Click on to begin installing the software on your PC. Step 5 Installation Complete When the installation has finished, the window is displayed confirming that the installation has been successful: Click on Close, to close the window.
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Page 72: Uninstalling The Software
IP Telephone User Guide Step 7 A Voice Connect application icon will appear in the Windows icon tray in the bottom-right corner of your screen: Now that the Voice Connect software is installed you can connect up and Connecting the start using the device. -
Page 73: Specification
IP Telephone User Guide Specification This appendix provides a complete technical specification of all the features of the Flexor 500: Feature Specification Interfaces LAN Interface: Ethernet (10/100) PC Interface: Ethernet (10/100) Headset interface (2.5 mm.) Full duplex speakerphone LEDs: DND, MWI, Mute, Speaker, Headset, Line 1,... -
Page 74: Copyright Notices
IP Telephone User Guide Copyright notices This appendix contains all copyright notices associated with the Flexor 500. Camrivox Copyright © 2007 Camrivox Ltd, all rights reserved. The contents of this publication may not be reproduced in any part or whole, transcribed into... - Page 75 IP Telephone User Guide Vovida Camrivox products include software from Vovida Networks Inc, under the following conditions: The Vovida Software License, Version 1.0 Copyright (c) 2000 Vovida Networks, Inc. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1.
- Page 76 IP Telephone User Guide Internet Software Consortium Camrivox products include software from the Internet Software Consortium, under the following conditions: Copyright (c) 1995, 1996, 1997, 1998 The Internet Software Consortium. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1.