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Troubleshooting Tips
Before Contacting Customer Support
If you have a general question, or encounter problems with your
card, please review this information completely before
contacting Customer Support.
You can create a problem report from the ATI Displays control
panel. Please refer to the ATI Guide for instructions on
generating this problem report, and for general troubleshooting
tips not covered in this section.
Before calling about a suspected problem, please complete the
problem report, and have the report file either on-screen or
printed out for reference during your call. Important
information about your system is automatically included when
you generate the report.
Solutions to Common Problems
Why can't I get a resolution higher than 640x480?
If the monitor is connected to the VGA monitor port on your
Nexus GA card...
•
go to the ATI Displays control panel, click "VGA
Monitors", and select a monitor type which matches the
specifications of your monitor. This allows more
resolutions to be available for selection in the standard
Mac OS Monitors & Sounds control panel.
If the monitor is connected to the Apple monitor port on your
Nexus GA card...
•
The problem likely relates to Monitor Sensing. Any
monitor connected to an Apple-type monitor port must
supply "sense code information", so it can auto-configure
itself. Additional information is available in "About
Monitor Sensing" on page 9.
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