The Wash Results Are Not Satisfactory; Service And Spare Parts; Customer Care Department - Zanussi DE 6854 Instruction Book

...the wash results are not satisfactory

The dishes are not clean
The wrong washing programme has been selected.
The dishes were arranged in such a way as to stop water reaching all parts of the surface. The baskets must not be overloaded.
The spray arms do not rotate freely due to wrong arrangement of the load.
The filters in the base of the washing compartment are dirty or incorrectly positioned.
Too little or no detergent has been used.
Where there are limescales deposits on the dishes; the salt container is empty or the wrong level of the water softener has been
selected.
The drain hose connection is not correct.
The salt container cap is not properly closed.
The dishes are wet and dull
Rinse aid was not used.
The rinse aid dispenser is empty.
There are streaks, milky spots or a bluish coating on glasses and dishes
Decrease rinse aid dosing.
Water drops have dried onto glasses and dishes
Increase rinse aid dosing.
The detergent may be the cause. Contact the detergent manufacturer's consumer care line.
If after all these checks, the problem persists, contact your
local Service Force Centre, quoting the model (Mod.), product
number (PNC) and serial number (S.N.).
This information can be found on the rating plate located on
the right hand side of the dishwasher door (see picture).
So that you always have these numbers at hand, we
recommend you to make a note of them here:
Mod. : . . . . . . . . . . . . . . . . . .
PNC : . . . . . . . . . . . . . . . . . .
S.N. :. . . . . . . . . . . . . . . . . . .

Service and Spare Parts

In the event of your appliance requiring service, or if you wish
to purchase spare parts please contact your local Service
Force Centre by telephoning:
08705 929929
Your telephone call will be automatically routed to the Service
Force centre covering your post code area.
For the address of your local Service Force Centre and further
information about Service Force, please visit the website at
www.serviceforce.co.uk
Before calling out an engineer, please ensure you read the
details under the heading Something not working.
RA08
When you contact the Service Force Centre you will need to
give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number (found on the rating plate)
5. The purchase date
Please note that a valid purchase receipt or guarantee
documentation is required for in-guarantee service calls.
Customer Care
Department
For general enquiries concerning your Zanussi appliance or for
further information on Zanussi products please contact our
Customer Care Department by letter or telephone at the
address below or visit our website at www.zanussi.co.uk

Customer Care Department

Zanussi
55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel: 08705 727727 ( )
*
*
calls to this number may be recorded for training purposes
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