Galaxy DX 929 Service Manual page 36

This new Galaxy radio is covered by a two year limited warranty. Here are the details.
• All of our Galaxy radio model numbers begin with the letters "DX" and are covered by
our Limited Two Year Parts and Labor Warranty.
• "Limited" means that we will repair problems caused by factory defects or normal use
at no charge. Work performed by qualified technicians which did not cause any
damage to the radio will not void the warranty and will be left intact. Problems caused
by unqualified technicians or operator abuse can also be repaired, but there will be a
charge.
• The warranty period begins when the radio is first purchased. However, in the event
that the dated sales receipt has been lost or the radio was purchased used, our radios
are still covered for 26 months from the date of manufacture based on the serial
number. Our warranty comes with the radio and remains valid even if you sell the
radio to someone else. Refurbished radios are distinguised from new radios by using
the letter "R" as the first character of the serial number.
There are no off-site "Factory Authorized" service centers for Galaxy "DX" models. All
warranty work must be done at our facility.
For maximum convenience, these radios may be shipped directly to us for repair after
obtaining a Repair Authorization Number (RAN). This RAN may be obtained from our
website or by calling our Service Department at 760-480-8800 between 10:00 AM and
4:00 PM Pacific Time. The RAN must be written below your return address on the outside
of the shipping box. Boxes, which arrive without an RAN, will be refused, and the
shipping company will return the unopened box to you. Be sure to have a pen and paper
ready along with the serial number of your radio before calling. We will give you the RAN
and our shipping address over the phone.
When you send your radio, please include a copy of the sales receipt and a note with a
detailed description of the symptoms, especially if they are intermittent. This will help our
technicians locate the problem so we don't waste time sending the radio back and forth.
If possible, please include a daytime phone number in case our technicians have any
questions. Do not send your bracket, power cord or microphone unless we ask you for
these items during our phone conversation.
You are responsible for getting the radio safely to us. (We suggest using United Parcel
Service - UPS.) You must pay to ship the radio to us, and we will pay to ship the radio
back to you. Since we use UPS and they do not deliver to Post Offices boxes, please
provide us with a street address for the return of your radio. Be sure to print clearly.
We appreciate your choosing a Galaxy radio and we will make every effort to get you
back on the air as soon as possible.
Be sure to visit our web site at: www.GalaxyRadios.com.
Two Year Warranty