Troubleshooting; Checking Error Messages - LG WM8500H A Owner's Manual

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TROUBLESHOOTING

TROUBLESHOOTING

Checking error messages

If the following message appears on the display, check the following and take the appropriate corrective action.
Message
Item of clothing has gathered on one side of the tub.
y There are not enough items in the machine.
UE
y Have your items gathered in one area, or is the load
! ERROR
too small?
Load is out of balance.
Rearrange wash load.
y Did you wash a stuffed animal, a mat, or knitwear?
y Did you wash two different blankets together?
Water is not supplied or the water pressure is low
y Is the faucet turned off?
y Is the water supply stopped or the faucet frozen?
y Is the water pressure low or is an inlet filter clogged?
IE
y Is the water line properly connected with the cold
water inlet?
ERROR
!
y Is the water line pinched or bent?
No water supply.
Check tap & hose.
Water line leaks in connection
y Are the water lines connected with the faucets
properly?
dE
The tub does not rotate
Is the door secured?
•
! ERROR
[dE1]
The door is open.
Please close the door
completely.
ERROR
!
[dE2]
The door is open.
Please close the door
completely.
The washing machine drains slowly or not at all
y Is the drain hose installed over 3 1/4 feet (1 m) beyond
OE
the end of the elbow bracket?
y Is the drain hose pinched or clogged inside?
ERROR
!
y Is the drain hose frozen?
Not draining.
Check the drain
hose & filter.
y Is the drain hose clogged with foreign objects?
PF
A power failure has occurred.
! ERROR
PF
The washer
experienced a power
failure. Restart the
cycle.
tE
Control Error.
ERROR
!
tE
See owner's manual...
FE
The water supply does not stop
y Do the water supply and the drain keep repeating in turn?
! ERROR
See owner's manual...
PE
The water level is not controlled
y Is the water level too low or high compared with the
! ERROR
size of the load?
See owner's manual...
The tub does not rotate
LE y Is the washing machine overloaded?
! ERROR
See owner's manual...
y To clean up the tub, please run the Tub Clean cycle.
tcL
Possible Causes Solutions
y Rearrange items to help balance the load.
y Stuffed animals or mats can become unbalanced
during spinning and the washing machine may fail to
drain. Rearrange the knitwear to help balance the load
and drain it again.
y Put one blanket in at a time.
y Turn on the faucets.
y If a faucet is frozen, thaw it with warm water.
y If the inlet filter is clogged, clean it. (see page 35)
y Connect the water line properly with the cold water
inlet. (see page 14)
y Check that the water lines are not pinched or bent.
Take extra care that water lines are not twisted or
pinched by other objects.
y Connect the water lines properly with the faucets.
(see page 14)
y Close and secure the door. If the message keeps
appearing, unplug the power and contact your nearest
LG service center.
y Lower the drain hose within 3 feet below the end of
the elbow bracket.
y Place the drain hose on a smooth surface to prevent
bending.
y If the drain hoses are frozen, thaw them in warm
water.
y Open the drain pump plug cap and remove the dirt.
y Press the Power button to turn off the washing
machine and press it again to turn it on.
y Unplug the power cord and contact your nearest LG
service center.
y Unplug the power cord and contact your nearest LG
service center
y The water level sensor is not working correctly.
y Unplug the power cord and contact your nearest LG
service center.
y Rearrange the load size and restart the washing machine.
y If the load size is big, the tub may not rotate due to
an overheated motor. Allow the washing machine to
stand for a while and restart the cycle. Unplug the
power cord and contact your nearest LG service center
if the same error message appears.
y Please empty the tub and insert bleach into the
detergent dispenser and select the Tub Clean cycle.
y If you want to skip the Tub Clean, turn the cycle
selector knob or push the option buttons to select a
cycle. The message will keep reappearing until a few
washing cycles have been completed, after which it will
disappear until the next scheduled time to clean the tub.