Kenmore 253.7031 Series Use & Care Manual page 29

Before You Call (continued)
CONCERN
DISPENSER (Ice & Water)
Dispenser will not
dispense ice.
Ice dispenser is
jammed.
Dispenser will not
dispense water.
Water has an odd taste
and/or odor.
Water pressure is
extremely low.
Water not cold enough. • As warmer tap water goes
OPENING/CLOSING OF DOORS/DRAWERS
Door(s) will not close.
Drawers are difficult to
move.
POTENTIAL CAUSE
• Dispenser lock out is engaged.
• There is no ice in the bin to be
dispensed.
• The refrigerator doors are not
completely closed.
• Dispenser paddle has been
pressed too long and the
dispenser motor has overheated.
• Ice has melted and frozen
around auger due to infrequent
use, temperature fluctuations,
and/or power outages.
• Ice cubes are jammed between ice
maker and back of ice container.
• Dispenser lock out is engaged.
• Water filter not seated properly.
• Water filter is clogged.
• Household water line valve is not
open.
• Water has not been dispensed
for an extended period of time.
• Unit not properly connected to
cold water line.
• Cut-off and cut-on pressures are
too low (well systems only).
• Reverse osmosis system is in
regenerative phase.
through the filter and enters the
water tank the chilled water is
pushed through to the dispenser.
Once the chilled water is used
up it will take several hours to
bring the freshly replaced water
to a cooler temperature.
• Door was closed too hard, causing
other door to open slightly.
• Refrigerator is not level. It rocks
on the floor when moved slightly.
• Refrigerator is touching a wall or
cabinet.
• Food is touching shelf on top of
drawer.
• Track that drawers slide on is dirty.
COMMON SOLUTION
• Press and hold control lock for three seconds.
• See the "Ice maker is not making any ice" section above.
• Be sure the refrigerator doors are completely closed.
• The motor overload protector will reset in about three
minutes and then ice can be dispensed.
• Remove ice container, thaw, and empty the contents.
Clean container, wipe dry, and replace in proper position.
When new ice is made, dispenser should operate.
• Remove ice cubes that are jamming the dispenser.
• Press and hold control lock for three seconds.
• Remove and reinstall the water filter. Be sure to push the
filter firmly so that you hear it lock solidly into position.
• Replace filter cartridge. Be sure to remove protective caps
and push the filter firmly so that you hear it lock solidly
into position.
• Open household water line valve. See CONCERN column
AUTOMATIC ICE MAKER.
• Draw and discard 10-12 glasses of water to freshen the
supply.
• Connect unit to cold water line that supplies water to the
kitchen faucet.
• Have someone turn up the cut-off and cut-on pressure on
the water pump system (well systems only).
• It is normal for a reverse osmosis system to be below 20
psi during the regenerative phase.
• Add ice to cup or container before dispensing water.
• Close both doors gently.
• Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to correct a
sagging or sloping floor.
• Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to correct a
sagging or sloping floor.
• Remove top layer of items in drawer.
• Ensure drawer is properly installed on track.
• Clean drawer, rollers, and track. See Care & Cleaning.
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