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6/22/06
10:15 AM
Dyson customer care
If you have a question about your Dyson vacuum cleaner, call the Dyson Helpline at
the number below with your serial number and details of where/when you bought the
cleaner, or contact us via the Dyson website. The serial number can be found on the
main body of the machine behind the bin.
Most questions can be solved over the phone by one of our Helpline staff.
If your vacuum cleaner needs service, call the Dyson Helpline so we can discuss the
available options. If your machine is under warranty, and the repair is covered, it will
be repaired at no cost.
Dyson Helpline:
Call 1-866-693-9766 toll free, 7 days a week.
Please register as a Dyson owner
Thank you for choosing to buy a Dyson.
To help us ensure you receive prompt and efficient service, please register as a Dyson
owner. There are two ways to do this:
•
by completing and returning the enclosed form to us by mail
•
online at www.dyson.com
This will confirm ownership of your Dyson in the event of an insurance loss,
and enable us to contact you if necessary.
Terms and conditions of the Dyson 5 year limited warranty
What is covered
Your Dyson vacuum cleaner is warranted against original defects in material and
workmanship for a period of five years from the date of purchase, when used for
private household purposes in accordance with the Dyson User Guide. This warranty
provides, at no extra cost to you, all labor and parts to place your vacuum cleaner in
proper operating condition during the warranty period. This warranty is subject to the
following terms:
What is not covered
Dyson, Inc. shall not be liable for costs incurred as a result of:
•
Machines purchased from an unauthorized dealer.
•
Clearing blockages from your machine.
•
Use of parts not in accordance with the User Guide.
•
Careless operation or handling, misuse and/or lack of maintenance or use not in
accordance with the User Guide.
•
External sources such as weather.
•
Repairs or alterations carried out by unauthorized parties or agents.
•
Use of the vacuum cleaner other than for normal domestic purposes within the
United States, e.g. for commercial or rental purposes.
•
Normal wear and tear, including normal wearing parts such as belt, filter, brush
bar, hose assembly and power cord (or where external damage or abuse is
diagnosed).
•
Use of parts and accessories other than those produced or recommended by
Dyson, Inc.
Warranty Service
•
Please fill out and return the Product Registration form, or register online at
www.dyson.com
•
Before service can take place, the terms of the warranty require that you contact
the Dyson Helpline with your model name/number, serial number, date and place
Page 12
of purchase. Please keep your purchase receipt in a safe place to ensure you have
this information. The serial number is found on the vacuum cleaner's rating plate,
which is on the main body of the machine behind the bin.
•
All work will be carried out by Dyson, Inc. or its authorized agents.
•
Any replaced defective parts will not extend the period of this warranty.
•
Service under this warranty will not extend the period of this warranty.
•
If your machine is not functioning properly, please call the Dyson Helpline at
1-866-693-9766. Most issues can be rectified over the telephone by our trained
customer care staff. If this is not possible Dyson, Inc. will arrange for your vacuum
cleaner to be repaired and returned in full working order at no extra cost to
yourself.
Warranty Limitations and Exclusions
•
Any implied warranties relating to your vacuum cleaner, including but not limited
to warranty of merchantability or warranty of fitness for a particular purpose, are
limited to the duration of this warranty. This limitation is not allowed by some
states and so this limitation may not apply to you.
•
Your remedy for breach of this warranty is limited to the warranty service
described above. Dyson, Inc. will not be liable for any consequential damages or
incidental damages you may incur in connection with your purchase and use of
your vacuum cleaner. This limitation is now allowed by some states and so this
limitation may not apply to you.
•
This warranty gives you specific legal rights. You may also have other rights which
vary by state.
•
This warranty is not transferable.
Do not pull on
Do not use near
the cable.
open flame.
Do not pick up
Do not pick up
water or liquids.
burning objects.
This product is protected by the following intellectual property rights:
Patent/Patent Application numbers:
US 2004/0128789; JP 2004-537336; EP 1361812; AU 744408; EP1119282; JP 2002-527132; US 6,519,807;
AU 2002231965; EP 1361813; JP 2002-567126; US 2004-0068829; AU 744362; EP 1121043; JP 2002-527131;
US 6,572,078; GB 0326102.1; AU 2002226556; EP 1370172; JP 2004-528876; US 2004-0074213;
AU 2002225207; EP 1361814; JP 2004-520137; AU 2001240894; EP 1268076; JP 2003-528704; US 6,835,222;
AU 2002-225232; EP 1361815; JP 2004-520139; US 6,974,488; AU 637 272; EP 0636338; JP 1948 863;
US 5,078,761; GB 2416483; WO 2006/008451; GB 2416296; WO 2006/008444; GB 2416297;
WO 2006/008443; GB 0500990.7; PCT/GB06/000061; GB 0510862.6; GB 0510863.4; GB 0510864.2;
GB2393383; AU 2003269161; CA 2,497,762; EP1542574; JP 2004-539183; US 10/528,804; WO 2004/028329;
AU 2003269349; EP 1542576; JP 2004-539173; US 29/240,144.
Please note: Small details may vary from those shown.
Do not use near
Do not run
heat sources.
over the cable.
Do not use above
Do not put your
you on the stairs.
hands near the
brushbar when the
cleaner is in use.
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