Lexus 2015 CT 200h Warranty And Services Manual page 12

IF YOU NEED ASSISTANCE
Step 3
If your concern has still not been
resolved to your satisfaction, Lexus
offers additional assistance through:
National Center for Dispute
Settlement (NCDS)
P.O. Box 688
Mt. Clemens, MI 48046
(866) 272-4872
Important: You must use NCDS
prior to exercising rights or seeking
remedies available to you through
a court action pursuant to the
Magnuson-Moss Warranty Act.
In addition, you must use NCDS if
you are required to do so prior to
exercising certain rights or seeking
certain remedies available under
the Lemon Laws of your state. See
the Lemon Law Guide for specific
requirements applicable in your state.
However, if your state law permits and
if you choose to exercise rights and
seek remedies that are not created by
the Act, you need not use NCDS.
10
Introduction
NCDS Arbitration
What is the Dispute
Settlement Program?
This program consists of local
professionals who are trained and
experienced in arbitration. The
arbitrator(s) appointed by NCDS
will arbitrate your case by reviewing
the facts you present; having the
vehicle inspected, if necessary;
and promptly rendering a fair and
equitable decision.
How much will it cost?
The service is provided at no cost
to you. It is part of Lexus' effort to
promptly and equitably resolve your
concerns. The decision-maker is an
impartial third party. The decision
of the arbitrator(s) is binding on
Lexus but not on you.