Troubleshooting - iHome iDL46 Manual

Troubleshooting
Symptom Possible Problem Solution
Unit does not turn on AC adaptor isn't plugged into a working wall Plug the AC adaptor into a working wall socket and plug the connector
socket or not plugged into the power supply into the supply jack on the unit
jack on back of the unit
Unit doesn't respond
Unit requires a reset If unit is plugged in and doesn't respond, try resetting the unit by
following these steps:
a) remove iPad/iPhone/iPod from dock
b) unplug unit from power source
c) remove back up battery
d) wait a few minutes, then restore battery and resume use
iPad/iPhone/iPod is not docked properly
Remove your iPad/iPhone/iPod from the dock/USB dockand check for
obstruction on the connectors in the dock and on your iPad/iPhone/iPod.
Then reseat it in the dock. Also try removing any case or "skin" on your
device that may be preventing proper contact.
Battery Low icon
Battery is weak Replace with new battery
always flashing
Battery was not installed properly Check to make sure the+ side is facing outwards
iPad/iPhone/iPod does iPad/iPhone/iPod is not docked properly Remove your iPad/iPhone/iPod from the dock and check for obstruction
not respond to the on the connectors in the dock and on your iPad/iPhone/iPod. Then reseat
unit, iPad/iPhone/iPod it in the dock.
is playing but no
Your iPad/iPhone/iPod software is too old Upgrade software on your iPad/iPhone/iPod via iTunes on your
sound comes out
computer
iPad/iPhone/iPod is locked up/plays but no Check the volume setting. Make sure your iPad/iPhone/iPod is working
sound comes out properly before docking into the unit. Please refer to your iPad/iPhone/iPod
manual for details. See above for software upgrade information.
You may need to reset your iPad/iPhone/iPod. Refer to your iPad, iPhone
or iPod user guide for details on how to perform a reset.
Using 1st or 2nd generation iPod, iPod Shuffle
Unit cannot control those iPod models or other devices.
or other devices.
Unit/iPad/iPhone/iPod The unit is reacting to external interference Move unit away from potential sources of external interference such as
performance is erratic computers, modems, wireless devices (routers) or fluorescent light.
No sound from unit Volume is set too low on unit Make sure volume is turned up
i Pad/i Phone/i Pod
iPad/iPhone/iPod is not docked properly Remove your iPad/iPhone/iPod from the dock or USB dock ~nd check
didn't charge up
for obstruction on the connectors in the dock and on your iPad/iPhone/iPod.
Then reseat it in the dock. Try removing device case.
iPad/iPhone/iPod is locked up/ frozen Please make sure your iPad/iPhone/iPod is working properly before
iPad/iPhone/iPod battery has problem
docking into the unit. Please refer to your iPadliPhone/iPod manual for
details.
Time sync didn't work Older iPod models such as iPod mini do not Make sure you are using an iPhone or newer iPod such as touch,
support time sync function nano or classic. If not available, set time manually (see page 3).
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