Troubleshooting - iHome IP28 User Manual

Symptom
Unit doesn't respond
AC adaptor isn't plugged into a wall outlet
(no power)
or the connector is not plugged into the
power supply jack on the back of the unit
Wall outlet is not functioning or switched off
Batteries are weak or dead
iPhone/iPod
Using no or wrong insert
does not dock
iPhone/iPod not docked properly
properly
Battery Low icon
Batteries are weak
always flashing
Batteries were not installed properly
iPhone/iPod does iPhone/iPod is not docked properly
not respond to the
unit
Your iPod software is too old
iPhone/iPod is locked up
Using 1
shuffle or other devices.
Buttons/Controls
Travel Lock is in Lock position
don't work
iPhone/iPod does not
If your iPod is not used for some time, it
come on immediately
may enter deep sleep mode
iPhone/iPod battery is too run down/weak

Troubleshooting

Possible Problem
st nd
or 2 generation iPod, iPod
Plug the AC adaptor into a wall outlet and plug the
connector into the supply jack on the unit
Plug another device into the same outlet to confirm the outlet
is working. Make sure any associated power switch is ON
Replace with new batteries
Make sure the dock insert is the one for for your iPhone/iPod
Remove your iPhone/iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPod. Make sure there is no "skin" or case on the iPod.
Then reseat it in the dock.
Replace with new batteries
Check to make sure the polarity ( + and – ends) matches
the diagram in the battery compartment
Remove your iPhone/iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPhone/iPod. Then reseat it in the dock.
Upgrade software on your iPod via iTunes
Please make sure your iPod is working properly before
docking into the unit. You may need to reset your
iPhone/iPod. Please refer to your manual for details.
iP28 cannot control those iPod models or other devices.
Move Travel Lock to Off position
Press the Menu button on your iPod
Charge your iPhone/iPod for about 5 minutes
9
Solution