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Symptom
Unit does not respond AC adaptor isn't plugged into a wall outlet or
the connector is not plugged into the power
supply jack on the back of the unit
Wall outlet is not functioning
Zune cannot dock
Using no or wrong Zune insert
properly
Zune isn't installed properly
Zune is playing but
Zune is not installed properly
there's no sound
Function knob is not set to Zune
Zune is locked up
Zune didn't charge
Zune is not installed properly
Zune is locked up/frozen
Zune battery has problem
Volume level is set too high
Sound is distorted
Sound source is distorted
No AM radio sound
AM loop antenna is not connected to the
OR very noisy
unit OR is not properly located
AM radio sound
Troubleshooting
Possible Problem
Plug the AC adaptor into a wall outlet and plug the connector into
the supply jack on the unit. Turn Volume knob to turn unit on.
Plug another device into the same wall outlet to confirm the outlet
is working. If the outlet is controlled by a switch, turn switch on.
Make sure the dock insert is the proper fit to your Zune
Remove your Zune from the dock and check for obstruction on the
connectors in the dock and on your Zune. Then reseat it in the dock.
Remove your Zune from the dock and check for obstruction on
the connectors in the dock and on your Zune. Then reseat it in
the dock.
Make sure Function knob is set to Zune
Please make sure your Zune is working properly before docking
into the unit. Please refer to your Zune manual for details.
Remove your Zune from the dock and check for obstruction on
the connectors in the dock and on your Zune. Then reseat it in
the dock.
Please make sure your Zune is working properly before docking
into the unit. Please refer to your Zune manual for details.
Decrease the unit volume and set EXB switch to off
If Zune original sound source is poor quality, distortion and noise
are easily noticed with high-power speakers.
Try a different audio source such as a music CD.
Plug the AM loop antenna connector to the jack on the back of
the unit. Move the loop antenna away from the unit. Rotate
antenna for best reception.
5
5
Solution
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