Getting Help On The Web - Advent A10 User Manual

Troubleshooting
Problem
Paper jam
Error codes/messages

Getting help on the Web

Search our knowledge base for answers to
questions you may have about your printer.
Download the latest firmware and software for
optimal printer performance.
Get help with problems you cannot resolve.
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• Open the access door.
• Gently pull paper out from the front, reaching through the opening above the paper
output tray.
• If you cannot access the paper from the front, gently pull the jammed paper up
from the paper input tray.
• Make sure the paper in the input tray is free of tears or creases.
• Make sure you do not overload the paper input tray.
Go to adventprintersupport.custhelp.com,
search field.
For more troubleshooting information:
adventprintersupport.custhelp.com
Possible Solutions
then type your error code or message in the
adventprintersupport.custhelp.com
adventprintersupport.custhelp.com/app/go/aiodownloads
Contact Advent at
adventprintersupport.custhelp.com/app/go/contact
the following information available:
– ADVENT Service Number (located inside the printer
when you open the printer access door)
– Printer model number (located on the control panel)
– Computer model, operating system, and version of
ADVENT All-in-One Printer Software
and have