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The Helios is a highly sophisticated electronic imaging system . Should the
system fail for any reason, do not attempt to fix the system or wiring cables
yourself . Check wiring connections, power input, video output . If system is
not performing, please contact the manufacturer at 800-557-0098 and ask to
speak to the service department . You will need the serial number of the unit to
obtain a Return Goods Authorization .
Troubleshooting
No Video
No video image but the system is running and has power supplied to it . Place
your ear next to the camera unit . If you hear the mechanical shutter (clicking
noise) but you are not getting an image, check the video connections . The
Helios works with the most standard NTSC or PAL monitors that have 75 ohm
input .
No Video, no clicking
If video is not displayed and you do not hear a "clicking" sound from the
Helios, check the power inputs and remote control batteries if applicable .
The Helios runs on 6VDC to 16VDC power through the 25 foot power cable . If
this voltage is exceeded the unit will not function and may be damaged . The
Helios is equipped with an automatic heating element which turns on in colder
temperatures . The heater requires a few moments to stabilize the window .
Once the window is thermally stabilized the heating element will turn off auto-
matically .
The image has "lines" or screen door appearance
Check to see if the image "freezes" or if you hear a mechanical "clicking
noise" from the Helios unit . If you do not see the image freeze momentarily
(this may take a few minutes), the internal shutter may be damaged . Contact
manufacturer .
The image is shaky
Check your mounting . The Helios does not incorporate image stabilization and
must be mounted soundly and securely .
Image is dim
Check your monitor and video connections . It is recommended that you use
separate power supplies for the Helios and the local display to make sure you
have clean uninterrupted power .
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