IBM 22P6960 User Manual page 36

v Computer manufacturer, model, serial number (if IBM), and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might
want to walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the
following table. If the number for your country or region is not listed, contact
your IBM reseller or IBM marketing representative. Response time may vary
depending on the number and nature of the calls received.
Support 24 hours a day, 7 days a week
Canada (Toronto only)
Canada (all other)
U.S.A. and Puerto Rico
All other countries and regions
D-2
IBM DVD-RAM/DVD-R Drive: User's Guide
416-383-3344
1-800-565-3344
1-800-772-2227
Go to http://www.ibm.com/pc/support/,
and click Support Phone List.