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Summary of Contents for StarBand 360
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Page 1: Troubleshooting Guide
StarBand Install Troubleshooting Guide... - Page 2 McLean, VA 22102 Copyright © 2002 StarBand Communications Inc. Copyright Information contained herein is proprietary and confidential. May not be reproduced. StarBand, the StarBand logo and StarBand Model 360 are trademarks and service marks of StarBand Communications Inc. StarBand Troubleshooting Quick Guide...
- Page 3 Site Parameter Reference Guide Site Parameters, unique to each customer’s service, are required when configuring the StarBand Model 360 Satellite Modem. Below you will find an explanation of the Site Parameters obtained from CVACS, the StarBand automated commissioning system is reachable at 1-888-424-4855.
- Page 4 An x indicates that the modem is not configured properly; a 1 indicates that the modem is configured properly. *Refer to your StarBand/Installer Checklist for details on preparing for installation. Support Information Here is a list of contact numbers that may be helpful if you are unable to resolve any installation issues using the Troubleshooting Guide.
- Page 5 Things you should consider before troubleshooting: • The weather is clear both at the customer’s site and at the hub • Line of sight to the satellite from the StarBand antenna is unobstructed. • No external interference from radar detectors or cell towers is present.
- Page 6 Resolution #4: If the modem fails to power on following the above steps, replace the modem with a spare (if available) to confirm the modem is defective. If confirmed, contact StarBand for a replacement. If troubleshooting is unsuccessful, contact StarBand Tech Support at: 1-888-424-4121. StarBand Troubleshooting Quick Guide...
- Page 7 Resolution #1: Re-peak the antenna. (90% of these occurrences are a result of poor satellite alignment). Note: The DBS signals can be used to roughly point the antenna towards the assigned StarBand satellite, but not to peak the antenna. Diagnosis #2: Wrong Transmit Polarity Resolution #2: Refer to the site parameters for the correct transmit polarization.
- Page 8 Diagnosis #7: Defective Transmitter Resolution #7: If items 1-6 check out, the ODU has probably failed. Refer to the ODU section of this document for troubleshooting procedures. If troubleshooting is unsuccessful, contact StarBand Tech Support at: 1-888-424-4121. StarBand Troubleshooting Quick Guide...
- Page 9 Resolution #3: Hover the mouse over the Mission Control Icon. If the test prompt reads anything other than a PC problem, the LED is defective. If troubleshooting is unsuccessful, contact StarBand Tech Support at: 1-888-424-4121. Task: ODU Failure Symptom: VSAT has receive lock but cannot connect with the hub or significantly reduced transmit signal performance indicated by low co-pol and/or high cross-pol measurement.
- Page 10 Diagnosis #7: Defective LNB Resolution #7: Replace LNB Note: If the LNB is determined to be defective, replace the LNB with a spare (if available) to confirm that the unit is defective. Upon confirmation, contact StarBand for replacement. StarBand Troubleshooting Quick Guide...
- Page 11 Diagnosis #1: Invalid certification Number Resolution #1: You may have entered the certification number incorrectly, or you are not StarBand certified, or you may be entering a certification number that is already in use by a different installer logged into CVACS.
- Page 12 StarBand Communications Inc. 1760 Old Meadow Road McLean, VA 22101...
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