Related Manuals for StarBand SkyEdge
Summary of Contents for StarBand SkyEdge
- Page 1 ® StarBand Installation and User Guide For the SkyEdge Satellite Modem Version 1.1...
- Page 2 Welcome Thank you for purchasing StarBand high speed Internet service. The StarBand Installation & User Guide includes step-by-step instructions for properly configuring your computer to work with your new StarBand satellite modem. Although StarBand services and products are compatible with most ™...
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Page 3: Table Of Contents
& C ......3 QUIPMENT NSTALLATION ONFIGURATION ......... 4 NITIAL ERVICE ETUP AND CTIVATION THE STARBAND SKYEDGE SATELLITE MODEM AND RELATED HARDWARE ............6 ............6 ARDWARE ESCRIPTION ....8 NSTALLATION OTES FOR ATELLITE ODEM 2.2.1 Mounting the Modem ............ 8 2.2.2 Connecting the Modem.......... -
Page 4: Getting Started
1.1 Package Contents After unpacking your StarBand modem, please verify that your SkyEdge satellite modem was shipped with the following items: • One SkyEdge IP VSAT satellite modem •... -
Page 5: 1.3 Pc Requirements
StarBand, the installer will connect your indoor satellite modem to the dish and complete the modem configuration. 4. With your modem connected to the StarBand network, your computer’s IP address settings must also be configured to allow your computer to access the Internet (see Configuring Your Computer, page 12). -
Page 6: Ervice S Etup And A Ctivation
1.5 Initial Service Setup and Activation As a new StarBand customer, there are two things you must do before you can access the Internet for the first time. The first time you attempt to browse the web, you will be prompted by the system to: 1. - Page 7 That’s it! You’re all set and ready to go! Once you have successfully completed the installation of your StarBand modem and have verified that you can browse the Internet, StarBand recommends that you install a firewall on each computer connected to your StarBand modem. Due to the multitude of firewall products on the market, StarBand is unable to provide configuration instructions or technical support for specific firewalls.
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Page 8: The Starband Skyedge Satellite Modem And Related Hardware
SYNC (Hub synchronization indicator): When this green LED is on, the satellite modem receiver and transmitter are properly synchronized with the StarBand satellite hub. This light should always be on if the system is operating properly. ON-LINE (Network connection indicator): When this green LED is on, the satellite modem is properly connected to the StarBand network. - Page 9 VPN (Virtual Private Network) – Not enabled for StarBand customers. NOTE: A modem that has not been configured will have only the PWR LED illuminated. The rear of your StarBand SkyEdge satellite modem has the following connections: RF-IN (Female F-Type connector): The Rx coaxial cable from your satellite out-door unit connects to this port.
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Page 10: Mounting The Modem
1) Connect the RF-In and RF-Out cables from the outdoor equipment to the RF-In and RF-Out ports on the back of the StarBand modem. 2) Before powering on the modem, connect the included Ethernet cross-over cable between your computer and the satellite modem. -
Page 11: Boot And Operational Modes
StarBand system inoperable. • The modem does not require or have an internal fan. It may get warm to the touch during use, but should not be cause for concern. -
Page 12: Rebooting / Resetting The Modem
2.3.2 Rebooting / Resetting the Modem To reset/reboot the StarBand SkyEdge modem, unplug the power cable from the rear of the modem and wait 60 seconds before reattaching it. The modem will be ready and operational after it has ®... - Page 13 (as described in Table 1). ® StarBand Installation and User Guide...
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Page 14: Configuring Your Computer's Ip Address
Please note that the following instructions are only valid for computers directly connected to the StarBand satellite modem. In order to connect to the Internet via the StarBand satellite modem, your computer must have its TCP/IP settings properly configured to use either a dynamic or a static IP address assigned to you by StarBand. - Page 15 Select Properties . 2. From the drop-down menu, select Properties. 3. Right-click the Local Area Connection icon for the Ethernet adapter to which the StarBand modem is connected and from the drop-down menu, select Properties. 2nd: Se lect Properties .
- Page 16 5. To setup a static IP address, continue with step 6. To setup a dynamic IP address, select Obtain an IP address automatically, then click OK. When the Local Area Connection Properties window appears again, click OK again, which will return you to your desktop. ® StarBand Installation and User Guide...
- Page 17 Preferred DNS server and Alternate DNS server addresses (these values were sent to you via e-mail; if you did not receive this e- mail, contact your Installer). Once you have finished, click OK twice to return to your desktop. ® StarBand Installation and User Guide...
- Page 18 7. Your Windows PC in now configured to utilize the StarBand provided static IP address. ® StarBand Installation and User Guide...
- Page 19 3.2 Setting Up Mac OS X To Use A StarBand Assigned Dynamic IP Address 1. Click the Apple icon and select System Preferences from the drop-down menu. 2. In System Preferences locate and click the Network icon. 3. At the Network setup screen, complete the following: •...
- Page 20 • Click Apply Now and close the window. 4. Your OS X Macintosh in now configured to utilize the StarBand provided dynamic IP. 3.3 Setting Up Mac OS X To Use A StarBand Static IP Address The setup information provided applies only to computers connected directly to the StarBand modem.
- Page 21 In the Subnet Mask: field enter the Subnet Mask provided by StarBand. • In the Router: field enter the Default Gateway IP address provided by StarBand. • In the DNS Servers window enter the two DNS addresses provided by StarBand.
- Page 22 4. Your OS X Macintosh in now configured to utilize the StarBand provided static IP address. ® StarBand Installation and User Guide...
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Page 23: Troubleshooting Guide
Troubleshooting Guide This section may be helpful in working through some of the issues that can arise during use of your StarBand broadband service. If you experience a problem not listed in this guide or you are unable to resolve your problem, please visit the online Support Center at portal.StarBand.net or call StarBand Technical Support at 1-800-... - Page 24 If there is bad weather (heavy rain or dark clouds) locally or on the horizon, wait for weather to pass. • There may be bad weather at the StarBand hub. Such conditions are infrequent and normally pass in approximately 10 minutes.
- Page 25 If your system is only able to connect intermittently, or the modem seems to reset on its own periodically (every 5-10 minutes), please contact the StarBand Technical Support center at 1-800- 4STARBAND: Can browse the internet, but email doesn’t work •...
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Page 26: Ssues
Check the configuration of your email application (many guides are available on https://portal.StarBand.net/email) • Wait awhile and try again. One or more StarBand mail server may be experiencing problems or delays. If you are unable to resolve any of the above problems call StarBand Technical Support at: 1-800-4STARBAND 4.2 For Troubleshooting Information on... - Page 27 Your StarBand Modem Parameters Tech ID: _________________________________________ VSAT ID: _________________________________________ For Customers with Static IP Addresses Static IP Address(es): _______________________________ Subnet Mask: _____________________________________ Default Gateway: __________________________________ DNS1: ___________________________________________ DNS2: ___________________________________________ ® StarBand Installation and User Guide...
- Page 28 Copyright 2006 Spacenet Inc. All rights reserved. This document may not be reproduced in whole or in part without the express written consent of Spacenet Inc. Spacenet®, StarBand® and SkyEdge are trademarks of Spacenet Inc. All other product names referenced herein are trademarks of their respective owners.
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