Merlin 1030 User Manual
Communications system with feature module 2
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- Service and maintenance manual (255 pages) ,
- Administration manual (91 pages)
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Summary of Contents for Merlin 1030
- Page 1 AT&T ™ MERLIN COMMUNICATIONS SYSTEM User’s Guide: Models 1030 and 3070 with Feature Module 2...
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Page 2: Table Of Contents
Table of Contents Page Page Available Features Saved Number Redial Last Number Redial Key to Symbols Manual Signaling Placing Calls Loudspeaker Page Outside Calls Group Page Dial Access Line Pools Auto Answer-All Line Request Auto Answer-Intercom Intercom Calls Call Coverage Ringing Intercom Calls Coverage Inhibit Announced Intercom Calls... -
Page 3: Available Features
Touch Recall to disconnect Volume Control. a call without hanging up your handset. Call your MERLIN system attendant for messages when the light is on next to Message. Read on to learn how to use these features ... and many more. -
Page 4: Key To Symbols
Key To Symbols The following symbols are used throughout this guide to illustrate the steps for using your MERLIN system voice terminal. After you are familiar with the steps, use the symbols to remind you how to perform each procedure. -
Page 5: Placing Calls
Placing Calls With your MERLIN™ system, you can place two types of calls: outside calls and intercom calls. OUTSIDE CALLS To call someone who is not connected to your MERLIN system: Lift your handset. The MERLIN system automatically selects an available outside line. -
Page 6: Line Request
INTERCOM CALLS Each voice terminal connected to your MERLIN system has a unique 2-digit intercom number. You dial intercom numbers to place either ringing or announced intercom calls to people con-... -
Page 7: Ringing Intercom Calls
Ringing Intercom Calls Place ringing intercom calls when you want to have a two-way conversation with people connected to your MERLIN system. Your calls ring at their voice terminals, and your co-workers lift their handsets to hear you and to talk with you. -
Page 8: Answering Calls
Answering Calls To answer a call: Lift your handset. You are automatically connected to the incoming call. You can tell what kind of call you’re receiving by the way your voice terminal rings. Intercom = two short and one long ring Outside = one long ring Transferred = one short and one long ring You may personalize these rings to distinguish the ringing of... -
Page 9: Fixed Features
Fixed Features Fixed features are the features assigned to the permanently labeled buttons on your voice terminal. HOLD To put a call on hold: Hold Pause Touch Hold. When you put a call on hold, the green light next to the call’s line button flashes rapidly. -
Page 10: Transfer
TRANSFER To transfer an outside call from your voice terminal to another MERLIN system voice terminal: Touch Transfer. Transfer Dial the other voice terminal’s intercom number. intercom Hang up. number If the call is not answered within a few rings, it rings at your voice terminal again. -
Page 11: Conference
CONFERENCE You can place a call that includes up to two outside lines, two intercom lines, and your line. To set up a conference call when you already have one of the participants on the line: Touch Conference. Touch a line button (or Intercom-Ring, or Intercom-Voice). Conference Dial an outside number (or an intercom number). -
Page 12: Drop
Drop To disconnect a busy or unanswered line when you’re trying to set up a conference call, or to disconnect one person at a time from a conference call: Drop Touch Drop. 555-1234 Stop Touch the button of the line you want to disconnect. If you’re setting up a conference call, remember to touch Con- ference again before trying to add another call to the conference. -
Page 13: Monitor-On-Hold
If the line is busy, or if you get no answer: Speaker Touch Speaker to cancel the call. You can use On-Hook Dialing any time instructions tell you to lift your handset before dialing. Simply touch Speaker instead of lifting your handset. Monitor-on-Hold When you’ve been put on hold, you can hang up and continue working while you wait for the person to return to the call:... -
Page 14: Message
MESSAGE Your MERLIN system attendant can let you know that a message is waiting for you by turning on the light next to Message. If you have a 5-button voice terminal, you do not have a Message button. However, you can program a button to act as a Message button (see “Basic Programming Instructions,”... -
Page 15: Custom Features
Custom Features Custom features are features that you select and program for your voice terminal. The basic programming instructions below describe the procedure you follow to program features on your voice terminal. You can program most custom features on the available buttons on your voice terminal;... - Page 16 NOTE: If you make a mistake entering a programming code, simply touch the button again and reenter the code. The following feature descriptions include feature programming codes and brief programming instructions. For example: To program: • T/P to P • Touch the button • Dial * 90 • T/P to center means slide the T/P switch to P, touch the button you want to program, dial the programming code (in this case, * 90), and...
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Page 17: Outside Auto Dial
OUTSIDE AUTO DIAL Use the Outside Auto Dial feature for one-touch dialing of fre- quently used telephone numbers, PBX, Centrex, or Custom Calling feature codes, or account numbers. You can include up to 16 numbers and special characters in an Auto Dial sequence. To program: •... -
Page 18: Special Characters In Programmed Dialing Sequences
Special Characters in Programmed Dialing Sequences You may occasionally need to program a pause, stop, or switch- hook flash into an Outside Auto Dial or Speed Dial sequence, or you may need to switch from rotary to Touch-Tone signals in the middle of a programmed dialing sequence. -
Page 19: Auto Intercom
You can use an Auto Intercom button whenever you would usually dial an intercom number. To program: • T/Pto P • Touch the button • Dial * 91 + a MERLIN system intercom number • T/P to center Ringing Intercom Calls... -
Page 20: Announced Intercom Calls
Announced Intercom Calls To place an announced intercom call: If the red light next to it is not already on, touch Intercom- Voice. Touch the Auto Intercom button for the intercom number you want to dial. Intercom John Voice Your speaker goes on, and you hear a beep. Lift your handset and begin speaking. -
Page 21: Personal Speed Dial
System Speed Dial code to a telephone number, and everyone connected to your MERLIN system can use those System Speed Dial codes. To place a call using a System Speed Dial code: Lift your handset. -
Page 22: Using A System Speed Dial Button
Using a System Speed Dial Button You can use the instructions below to program buttons with fre- quently used System Speed Dial codes. To program: • T/P to P • Touch the button • Dial * 95 + a System Speed Dial code (60 through 90—do not dial the #) •... -
Page 23: Saved Number Redial
Saved Number Before hanging up, touch Saved Number. Your MERLIN system saves only one number at a time. When you want to save a new number, repeat the above procedure. To redial the number later: Saved Number Lift your handset. -
Page 24: Last Number Redial
To redial the number you saved: Lift your handset. Dial #23. LAST NUMBER REDIAL Use the Last Number Redial feature to redial the number you dialed most recently. If you have a 34-button voice terminal, you can follow the programming instructions below to program this feature on a button. -
Page 25: Manual Signaling
MANUAL SIGNALING Use the Manual Signaling feature to generate a beep at a co- worker’s voice terminal. Assign a Manual Signaling button to each person you want to signal. To program: • T/P to P • Touch the button • Dial * 6 + an intercom number •... -
Page 26: Loudspeaker Page
LOUDSPEAKER PAGE If you have a loudspeaker paging system, you can make an- nouncements using your voice terminal. Your system may have as many as three paging zones; you can choose to make an an- nouncement to one or all of the zones. If you have available feature buttons, you can use the instructions below to program a button for each loudspeaker paging zone. - Page 27 Using a Dial Code. To page a zone using a dial code: Touch Intercom-Voice or Intercom-Ring. Lift your handset. Dial one of the following codes: 80 for all zones Intercom zone 1 Voice Loudspeaker zone 2 Page zone 3 code When you hear a beep, speak into your handset.
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Page 28: Group Page
GROUP PAGE Use the Group Page feature to make announcements through the speakers in groups of up to 10 voice terminals specified by your system administrator. Your system can have as many as seven Group Page zones. You can follow the instructions below to program buttons for the zones you want to page. -
Page 29: Auto Answer-All
Using a Dial Code. To page a zone using a dial code: Touch Intercom-Voice or Intercom-Ring. Lift your handset. Dial the code for the zone you want to page. 841 for zone 1 zone 2 zone 3 Intercom zone 4 Voice zone 5 Group... -
Page 30: Auto Answer-Intercom
To have calls answered automatically: Auto Answer - Touch Auto Answer-All. The green light next to the button goes on. To go back to answering calls yourself: Touch Auto Answer-All. Auto Answer - The green light next to the button goes off. AUTO ANSWER-INTERCOM If you have an optional Hands-Free Unit connected to your voice terminal, program an Auto Answer-Intercom button so you can... -
Page 31: Call Coverage
CALL COVERAGE Use the Call Coverage feature to receive calls directed to another voice terminal. Follow the instructions below to program a Cover button for each person you want to cover (you can have up to six Cover buttons). Program this feature on buttons with lights. -
Page 32: Coverage Inhibit
You can set up a call forwarding feature using Call Coverage and Coverage Inhibit. If you are often away from your voice ter- minal, but near another voice terminal connected to your MERLIN system: Program a Cover button on the other voice terminal to cover your calls. -
Page 33: Do Not Disturb
DO NOT DISTURB If you don’t want to be interrupted as you work, use the Do Not Disturb feature to prevent calls from ringing at your voice ter- minal. Program this feature on a button with lights. To program: • T/P to P • Touch the button • Dial * 71 • T/P to center To prevent calls from ringing at your voice terminal: Touch Do Not Disturb. -
Page 34: Privacy
PRIVACY If you share an outside line with other people connected to your MERLIN system, you can use the Privacy feature to prevent others from accidentally joining your telephone conversations. (If you have a pooled MERLIN system, Privacy is automatic, so there is no need to program this feature.) Program this feature... -
Page 35: Touch-Tone Enable
TOUCH-TONE ENABLE (only for systems with rotary lines) If you have telephone lines that carry rotary signals, you can use the Touch-Tone Enable feature to switch to Touch-Tone signals midway through a dialing sequence. This lets you take advan- tage of bank-by-phone, credit card authorization, and alternate long distance services. -
Page 36: Account Number Entry
ACCOUNT NUMBER ENTRY (only for use with the SMDR feature) With an Account Number button, you can enter an account number that identifies who should be billed for the call. Program this feature on a button with lights. To program: • T/P to P • Touch the button • Dial * 82 • T/P to center To enter an account code: Touch Account Number while you have a call in progress. -
Page 37: Call Park
CALL PARK Use the Call Park feature to put a call on hold for someone to pick up from any voice terminal in your MERLIN system. You can use the instructions below to program a Call Park button on your voice terminal. Or, you can save a feature button for another use and dial a code to park a call. -
Page 38: Call Pickup
CALL PICKUP Use the Call Pickup feature to answer a call that is ringing or parked at another MERLIN system voice terminal. You can use the instructions below to program a button for Call Pickup, or if you want to save a feature button for another use, you can use a dial code to pick up a call. -
Page 39: Ringing And Line Selection Options
Ringing and Line Selection Options RINGING OPTIONS Programmable Line Ringing You can determine whether calls coming in through a line pool, your individual line, or a line you’re covering ring immediately, ring after a delay, or do not ring at all. NOTE: This does not affect intercom calls or calls transferred to you. - Page 40 If your voice terminal has line pool buttons, calls coming in on the pooled lines do not ring at your voice terminal unless you change the setting for your line pool buttons. To program line ringing: Slide the T/P switch to the P position. Touch the line button successively until the red light in- dicates the type of ringing you want.
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Page 41: Personalized Ringing
Personalized Ringing If your voice terminal’s ringing is easily confused with the ring- ing of other nearby voice terminals, you can choose another ringing pattern from eight different ringing options. To program Personalized Ringing: Slide the T/P switch to the P position. You hear the ringing sound that your voice terminal makes when you receive an outside call. -
Page 42: Automatic Line Selection
AUTOMATIC LINE SELECTION This feature controls the order in which the system selects out- side lines when you lift your handset to place a call. You can, for instance, program the line you use most often to be the first line in the Automatic Line Selection sequence, and a line you use less often to be the next line the system selects. -
Page 43: Using Pbx, Centrex, Or Custom Calling Features
If you have PBX, Centrex, or Custom Calling features, use them exactly as their instructions describe with one important excep- tion: Any non- MERLIN system feature code that begins with a # must be preceded by a second #. For example, if PBX, Cen-... -
Page 44: Optional Equipment
Optional Equipment HANDS-FREE UNIT The Hands-Free Unit is a high-quality speakerphone that allows you to use your voice terminal without lifting your handset. NOTE: Any feature that ordinarily activates your voice terminal’s speaker activates your Hands-Free Unit. Placing Calls To place outside calls using your Hands-Free Unit: Touch Speakerphone On/Off on the Hands-Free Unit. -
Page 45: Automatic Multipurpose Adapter
To temporarily remove yourself from a conversation to consult with someone else in your room: Touch Microphone On/Off. The green light next to the button goes off. To participate in the conversation again, touch Microphone On/Off again. The green light next to the button goes on. If you lift your handset during a call, you turn off the Hands-Free Unit. -
Page 46: Index
Index Hands-Free Unit, 12, 43, 44 Account Number Entry, 35, 48 Placing Calls, 4 - 6, 43 Answering Calls, 43 SMDR, 35 Intercom Calls, 5, 6, 43 Microphone On/Off, 44 Answering Calls, 7, 43 Outside Calls, 4, 43 Placing Intercom Calls, 43 Answering Machine, 44 Privacy, 33, 48 Speakerphone On/Off, 43... -
Page 47: Feature Programming Chart
(name or location) number, or a PBX, Centrex, or Custom Calling feature code. Auto Intercom Dial * 91 + a MERLIN system intercom A button with lights is recommended but not re- (name or location) number. quired. See page 18. - Page 48 Feature Programming Chart (continued) Feature Name Programming (Suggested Button Label) Code Notes PAGING FEATURES Dial * 91 + one of the following codes: Loudspeaker Page Used only with loudspeaker paging equipment. (Page 1) 80 for all zones See page 25. zone 1 zone 2 zone 3...
- Page 49 Feature Programming Chart (continued) Programming Feature Name Notes Code (Suggested Button Label) CALL COVERAGE FEATURES Requires a button with lights. See page 30. Dial * 4 + the intercom number of the person Call Coverage you want to cover. (Cover “name”) Requires a button with lights.
- Page 50 AT&T Information Systems MERLIN is a trademark of AT&T. © Copyright 1985 AT&T. Printed in U.S.A. 999-506-137IS Issue 1 April 1985...
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