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Merlin Herald S5102 User Manual

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Summary of Contents for Merlin Herald S5102

  • Page 2 Felixstowe (0394) 693322 Telex: 987062 BTANZ G Whilst all possible care has been taken in the preparation of this publication, Merlin accepts no responsibility for any inaccuracies that may be found. Merlin reserves the right to make changes without notice both to this publication and to the equipment which it describes.
  • Page 3 Operat or Consol e User's Guide Herald S5102 Phone System...

  • Page 4: Table Of Contents

    Contents Your operator console Introduction About this guide Facilities Display messages Signals and tones Answering a call To answer an internal call To answer an external call (all lines) To answer an external call (line 1, 2 group only) Handsfree and headset To set up a call handsfree (monitor facility) operation...
  • Page 5 Hold, transfer and store To hold a call while you make an enquiry To transfer a call To retrieve a held call To answer a transferred call which has returned to you To re-attempt a transfer of a call which has returned to you To join a call To store a held call To retrieve a stored call...
  • Page 6 Keypad Liquid Crystal Display alarm sounder night program transmit Line Group on/off service Configuration [ID] Fig 1 message intrude hold cancel status line groups � � m lc:J CJ CJ CJ I answer answer reverted call/clear recall establish calls internal external GO �...

  • Page 7: Your Operator Console

    System, combining the traditional role of the system operator with the very best in microprocessor controlled phone systems. The S5102 is the latest in a series of Merlin phone systems. It contains many features and facilities not previously available, yet, like all Merlin phone systems, it is remarkably easy to use.

  • Page 8: Facilities

    Facilities The following facilities are available by using your console keyboard, or by keying the access code, where detailed, using your keypad. Some additional facilities may be available by programming any spare keys. Facility Page Code Abbreviated 400· Permits frequently called external numbers to be stored centrally. dialling You need only key three digits to access these numbers Answer...
  • Page 9 Incoming exchange line calls can be diverted and answered at other extensions when the console is in night service Recall If the Herald S5102 Phone System is subsidiary to a PBX, this facility allows you to recall the PBX operator Re-establish...

  • Page 10: Display Messages

    Display messages NOTE If more than one facility is being used at the same time, the display will alternate between the two messages Abbreviated dialling 978911 Where the number 978911 stored against the abbreviated number Answer external If only one line i calling LINE 6 CALLING more than one line is calling...

  • Page 11: Hold

    Hold Only on external lines LINE 6 HELD Extension to which call is to be EXT 131 RINGING transferred LINE 6 REVERTED When a call returns to you Inter-PBX circuit access No messages Intrusion Extension called is busy EXT 131 BUSY You have pressed INTRUDE EXT 131 INTRUDED...
  • Page 12 Night service You have selected night service NIGHT SERVICE Re-establish Enables re-try of reverted calls LINE 8 REVERTED the same extension Repeat last number Last 012468041 repeated by pressing twice Repertory dialling 012468041 under certain keys Reverted calls Unanswered transferred calls LINE 2 REVERTED are returned to the transferring extension...

  • Page 13: Signals And Tones

    Signals and tones This page shows in diagrammatical form the signals and tones generated by your Herald S5102 Phone System. All tones heard whilst on an exchange line are standard PABX/public exchange signals and are not repeated here. N\N\ Incoming exchange line...

  • Page 14: Answering A Call

    Answering a call Answer internal and answer external facilities enable calls to be queued onto your terminal. When an internal and external call are both waiting, ou may choose which to answer first by pressing either If the incoming call is ANSWER INTERNAL ANSWER EXTERNAL on a line in group...

  • Page 15: Handsfree And Headset Operation

    Handsfree and headset operation To set up a call Press You hear system dial tone handsfree (monitor facility) Set up the call without lifting the handset Lift the handset only when the called party answers To use the handsfree Press lamp glows facility while waiting for a call...

  • Page 16: To Call An Extension

    Making a call Lift your handset You hear system a1al tone To call an extension Key the required extension You hear system ring tone, busy number tone, or number unobtainable tone You hear system dial tone To gain access to an Lift your handset exchange line !IJ[]]...

  • Page 17: To Recall The Pbx Operator While

    To recall the PBX operator If your system is connected to another PBX, you can recall the while you are connected to PBX operator whilst you are still an external call connected to an external call If you are connected to a You hear the operator manual exchange (PM BX), press...
  • Page 18 Hold, transfer and store � To hold a call while You hear system dial tone Press you make an enquiry Make your enquiry call [[[[] Then press again to return you to the original caller Q![J To transfer a call You hear system dial tone...
  • Page 19 To re-attempt a transfer of If you have attempted to transfer a call which has returned a call and it has reverted to you, speak to the incoming caller, to you then: Either Press to re-try the RE-ESTABLISH same extension number Press You hear system dial tone HOLD...
  • Page 20 Repertory dialling This facility allows you to program several keys on your terminal with exchange line numbers. You may then call one of these numbers by pressing only two keys. The keys on the main keypad are those used for repertory dialling. To program a key Lift your handset and place it on You hear system dial tone...
  • Page 21 Night service and Inter-PBX circuits To switch to night service NIGHT SERVICE Press Al I external calls normally answered at the operator console will be directed to nominated extensions To return to normal Lift your handset You hear system dial tone service [fil@][ZJ Access to Inter-PBX...
  • Page 22 Intrude and speech synthesis To intrude on another Key the extension you wish to If the extension is engaged, call call hear busy tone All three parties hear intrusion INTRUDE warning tone Whoever clears down will leave the other two parties in conversation To activate speech Lift your handset...
  • Page 23 �� HERALD S5102 TX54 OPERATOR'S CONSOLE - Facility Labels If you wish , you can change the facilities available on yourTX54 operator's console by using the PROGRAM key and first deleting the old facility then programming-in new Facility Codes for selected keys.

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