C) Customer Support - NETGEM i-Player User Manual

Digital tv receiver

User manual (28 pages)

Table of Contents

Using messaging services

- How many email addresses are available and what is the rule to create an email address?

You can setup up to five mailboxes using your own existing email addresses (may depend on your email Providers capabilities and

services) or using free i-Player email addresses.

• To use your own existing email addresses, you will need to enter your email account details available from your email Provider (email

address, user login, password and POP3 server name)

• To use i-Player free email addresses, we recommend you use the following model: firstname.lastname@ mailbox.tv (lower case

only).

- Can I access my mailbox.tv mailbox without i-Player?

If you chose to connect to your mailbox.tv mailbox from your PC or from a public place, you will do so at your own risk. You will be

solely responsible for any problems that may occur, including loss of messages, stolen passwords and spam. To read the emails of

your mailbox.tv mailbox from a computer, a public place or from an Internet-enabled cell phone, you must use the following

parameters:

Password YOUR_PASSWORD

POP3 server: pop3.mailbox.tv

You also need to set the SMTP server information on your PC to the SMTP server used for your PC connection.

Using interactive services

- Can I use an ADSL connection with i-Player?

Yes, you can use your ADSL connection to access interactive services without any additional telephone charge. (See "Changing the

Internet connection method")

- How much will I be charged to use Interactive Services?

To go online, i-Player uses an Internet connection. If you are using i-Player default Internet connection, calls are charged at BT local

rates. If you are using your own ISP, you will be charged according to your ISP Package price. If you are sharing a broadband

connection, you will connect at no additional charge.

- I can't connect to the Internet

To go online, i-Player uses an Internet connection.

• i-Player default Internet connection uses an 0845 telephone number accessible from a BT line. If a BT line is not used, please check

with your telephone Provider to see if a prefix is needed to access this number.

• If you are using your own ISP, please contact them to check your connection details and if a prefix is needed. Depending on your

telephone line and on your ISP Package, a different prefix may be needed. Note: some ISPs don't allow you to connect to their

service with i-Player.

- Why has the Internet Neighbourhood content changed?

Major Internet content and services providers offer services available in the Internet Neighbourhood. When you go online, i-Player

automatically updates the Internet Neighbourhood services if needed.

- I have trouble accessing a Web site

i-Player allows you to visit most Web destinations without restriction. As Web sites are generally designed for PC display, you may

notice that some Web sites don't display properly (sometimes not at all) on your TV. Some web sites also forbid access to any web

browser other that the latest PC browsers. You can use Web@tv Report service to inform us that the Web site you are visiting is not

displaying correctly on your television. (See "Web Search service")

- Can I securely purchase items on the Internet with i-Player?

Yes, i-Player uses the same 128-bit SSL security as used by PCs. This means that your personal details, such as credit card

information, is encrypted before being used for purchasing anything online, provided that the site you are using is set up to offer SSL

authentication and encryption.

Using multimedia services

What accessories does i-Player support?

To check the current list of supported accessories, go to: MENU - MY PLAYER - GET MORE - ACCESSORIES. The list of supported

USB accessories is updated from time to time or when a new software upgrade is made available.