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Troubleshooting
You can correct most problems you have with your product by consulting the troubleshooting list
that follows. If you need service, please contact your service provider.
Decoder Problems
Decoder won't turn on
•
Press the ToTV button.
•
Make sure the decoder is plugged in.
•
Check the wall receptacle (or extension cord) to make sure it is "live" by plugging in something else.
•
Something might be wrong with your remote control or keyboard. Press the POWER button on the
front of the decoder and verify if the POWER indicator is green. Yellow indicates the unit is in stand-
by mode. If it turns on, check the remote control solutions on the next page.
Decoder appears to be locked up
•
Press and hold the POWER button on the front of the decoder for 5 seconds. The unit reboots.
•
Verify the SERVICE indicator is green. If the indicator is off, there may be a broken connection to the
service provider or service may be momentarily unavailable. Contact your service provider.
No sound, picture okay
•
Maybe the sound is muted. Try pressing the volume up button to restore sound on the TV or audio
receiver.
•
If using a standard video, S-video, or component video connection, remember to also connect the
decoder's L and R AUDIO OUT jacks to the component's L and R AUDIO IN jacks.
No picture, no sound but decoder is on
•
If your decoder is connected to the CABLE/ANTENNA jack on your TV with a coaxial cable, tune the TV
to channel 3 or 4.
•
If your decoder is connected to your TV with audio/video cables, tune your TV to the appropriate Video
Input Channel (see page 27).
Sound okay, picture poor
•
Check connections. Make sure all of the cables are firmly connected to the jacks.
•
If a secondary DSL decoder box is connected, turn it off.
•
Change the channel.
No connection after more than 5 minutes
•
Make sure all connections are secure and try connecting to your service provider again. If you still
have problems connecting to the network, contact your service provider.
Secondary DSL decoder doesn't work, but the primary one does
•
Verify the NETWORK indicator is green on the primary decoder. If the indicator is off, check your
Ethernet/phone connection from the primary to the secondary decoder.
•
Check with your service provider to insure the primary decoder is set up to serve as a data source for
secondary decoders and devices.
"Signal is Temporarily Unavailable" appears
•
Change channels to see if it is a station problem. If it appears on more than one channel, there may be
a problem with the signal. Contact your service provider.
Chapter 4
Chapter 4: Additional Information
Illustrations contained in this document are for representation only.
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