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11. WARRANTY SERVICE
Owner
Satisfaction
Your
satisfaction
and goodwill
are important
to your
dealer
and to us.
Normally,
any problems
with
the product
will
be handled
by your deal-
er's service
department.
Sometimes,
however,
despite
the best inten-
tions
of all concerned,
misunderstandings
can occur.
If your
problem
has not been handled
to your satisfaction,
we suggest
you take the fol-
lowing
action:
l
Discuss
your problem
with
a member
of dealership
management.
Of-
ten complaints
can be quickly
resolved
at that
level.
If the problem
has already
been
reviewed
with
the Service
Manager,
contact
the
owner
of the dealership
or the General
Manager.
l
If your
problem
still
has not been resolved
to your
satisfaction,
con-
tact the Motorcycle
and Power
Products
Customer
Relations
Depart-
ment at the regional
office
of American
Honda
Motor
Co., Inc. in your
area. Regional
office
locations
are shown
on the following
page. We
will
need the following
information
in order
to assist
you:
-Your
name,
address,
and telephone
number
-Product
model
and serial
number
-Date
of purchase
-Dealer
name
and address
-Nature
of the problem
After
reviewing
all the facts involved,
you will
be advised
of what
action
can be taken.
Please
bear in mind
that your
problem
will
likely
be re-
solved
at the dealership,
using
the dealer's
facilities,
equipment,
and
personnel,
so it is very
important
that
your
initial
contact
be with
the
dealer.
Your
purchase
of a Honda
product
is greatly
appreciated
by both
the
dealer
and American
Honda
Motor
Co., Inc. We want
to assist
you in ev-
ery
way
possible
to
assure
your
complete
satisfaction
with
your
purchase.
35
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