Troubleshooting - ION SLIDES 2 PC User Manual

TROUBLESHOOTING

ISSUE
My computer does not
recognize the SLIDES 2 PC.
I get a Windows message
that reads "device not
recognized"
I have a Windows message
that "Windows cannot load
Omni SuperCam"
I have a USB 2.0 port on my
computer, but my computer
still won't recognize my
image copier
My installation disc will not
auto start
Warning from Windows that
device "has not passed
Microsoft logo testing".
I am having trouble loading
the software and/or driver.
My SLIDES 2 PC is working
but some of my slides or
negatives look overexposed.
This symbol on the product or in the instructions means that your electrical and electronic
equipment should be disposed at the end of its life separately from your household waste.
There are separate collection systems for recycling in the EU. For more information, please
contact the local authority or your retailer where you purchased the product.
POSSIBLE CAUSE
SLIDES 2 PC not plugged
into a high-speed USB
port.
Installation possibly not
done in the correct order.
All ports on your computer
may not be high speed.
May be a problem with
your CD drive.
This is normal. OK to
continue.
Possible incompatible
operating system.
Time for auto exposure
varies according to your
computer configuration.
12
RESOLUTION
Your computer must have a USB 2.0 to
communicate with your SLIDES 2 PC. Check
to see if USB 2.0 is installed on your computer.
If you do not have a USB 2.0 installed on your
computer you can upgrade your USB ports.
This hardware is available at most electronic
stores.
Image Copier installation must be done in
exact order as shown in the instruction manual.
To fix this, unplug the image copier, uninstall
the driver, uninstall PhotoImpression6, and
restart your computer. Then restart install per
the manual ... install the driver, restart
computer, and then reinstall the
PhotoImpression6 software.
Even though you may have USB 2.0 installed,
all of your USB ports may not be USB 2.0
compatible. Check all your USB ports to find
the 2.0 compatible ports.
Check to see if your CD drive is operating
properly. If possible, check another computer
to see if the disc is recognized.
If you are able to browse the contents of the
CD but the installation does not start
automatically, please double-click on
Install.exe.
Choose "Continue anyway".
The image copier will not harm your computer.
(Windows certification is in process for this
software)
Ensure that you are running Windows XP or
Vista.
The image copier self adjusts to your
slide/negative exposure. Wait for the live view
window to stop adjusting for exposure and
then click "snap shot" or press copy button on
top of image copier.
Check your slides or negatives to see if they
may have been overexposed when originally
developed. Several photo adjusting software
applications are available to "clean-up" your
newly digitized picture.