Troubleshooting - ION Air Copy Quick Start Manual

Calibration
If you find the scanned image quality is poor, follow the calibration steps below. If
you still experience poor image quality, see the Troubleshooting section for more
recommendations.
Note: Make sure that Air Copy is powered on before starting the following
calibration steps.
1. Click the top right corner in the Air Copy app to reveal the cogwheel. (Settings
menu)
2. Tap the cogwheel to go into the Settings menu.
3. Remove thin plastic layers on both sides the calibration paper. Insert the calibration paper (with the
printing side facing UP) into the FEED SLOT.
4. Press the Calibrate menu button in the app.
5. Press the Calibrate button to begin the calibration process.

Troubleshooting

Air Copy does not turn on.
•
Make sure the POWER button is turned on.
• Make sure that Air Copy's internal battery is charged or that Air Copy is properly connected to wall
power with the included mini-USB cable and a USB power adapter (sold separately).
Air Copy cannot connect to your device.
• Try moving Air Copy closer to your device. The effective wireless transmission range is 60~100 feet
(18~30m) unobstructed.
•
Make sure the Wi-Fi LED indicator of Air Copy is flashing blue.
•
Make sure the network name on your device is matched to Air Copy.
• Make sure no more than 8 users are connected to Air Copy.
No output from Air Copy.
•
Make sure your device is connected to Air Copy's Wi-Fi network. Try disconnecting from and
reconnecting to the network.
• Check if any Wi-Fi connection and/or communication errors occurred while scanning. Restart Air Copy
and re-connect it.
Air Copy behaves abnormally
• Please shut down Air Copy by placing a pin into the RESET pin-hole located on the back of Air Copy
and gently push until Air Copy turns off. Turn it back on, and try connecting and scanning again.
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