Canon PowerShot 5D550 Digital Elph User Manual page 335

941
Troubleshooting
Reinstall the driver.
11. Reinstall the driver with the procedures in Installing the Software and USB
Driver (p. 11).
Windows MeIWindows 98 SE
Check to see if the camera is being recognized as an "other" device and
delete the driver if it is.
1. Click the [Start] menu and select [Settings], followed by [Control Panel].
Double-click the [System] icon.
This will display the System Properties window.
2. Click the [Device Manager] tab.
3. Click the
[±]
symbol beside the [Other devices] and/or [Imaging devices]
category. Your camera model name or [Canon Camera] will display in these
categories if it is being recognized as an "other" device.
There are other potential reasons for the problem if the "Other devices"
or "Imaging devices" categories do not appear or your camera model
name or [Canon Camera] does not appear. Proceed to Step 6,
temporarily quit the procedures and investigate the other potential
causes.
4. Select your camera model name or [Canon Camera] and click [Remove].
5. Click [OK] in the confirmation dialog.
Delete all instances of your camera model name or [Canon Cameral if it
appears in one or more places in the [Other devices] or [Imaging devices]
categories.
6. Click [OK] to close the System Properties window.
Delete the setup information files.
7. Double-click the [My Computer] icon on the desktop, followed by the [C:]
drive, [WINDOWS] or [Windows] folder and [INF] or [Inf] folder.