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10 Frequently
asked questions
Is the LCD screen touch-enabled?
The LCD screen is not touch-enabled. Use the
buttons on the back to control the PhotoFrame.
Can I switch different slideshow photos by
using different memory cards?
Yes. When a memory card is connected to
the PhotoFrame, you can play photos on the
specific memory card in slideshow mode.
Will the LCD be damaged, if I keep showing
the same photo for a long time?
No. The PhotoFrame can display the same
photo continuously for 72 hours without any
damage to the LCD screen.
Why does my PhotoFrame not show some of
my photos?
The PhotoFrame supports only JPEG and BMP
photos. Make sure that these photos are not
damaged.
Why does my PhotoFrame not show some of
my video files?
•
The PhotoFrame plays most video clips
of a digital still camera in M-JPEG (*.avi/*.
mov), MPEG-1 (*.mpg/*.dat/*.avi/*.mov),
and MPEG-4 (*.avi/*.mov/*.mp4) format.
Some video clips might have compatibility
issues when played on your PhotoFrame.
Before playing, make sure that these video
clips are compatible with your PhotoFrame.
(For details, see "Your PhotoFrame" >
"Playable media" in the User Manual)
•
Make sure that the size of the video files
are applicable to your PhotoFrame.
•
Make sure that the video files are not
damaged.
Can I use the PhotoFrame during its display
auto-off periods?
18
EN
Yes. You can press and hold
PhotoFrame.
Why does the PhotoFrame not go into auto-
off status after I set it?
Ensure that you set the current time, auto-
off time, and auto-on time correctly. The
PhotoFrame automatically turns off its display
exactly at the auto-off time. If the time has
already passed for the day, it starts to enter
auto-off status at the specified time from the
next day.
Can I increase the memory size to store more
pictures on the PhotoFrame?
No. The internal memory of the PhotoFrame is
fixed and cannot be expanded. However, you
could switch between different photos by using
different storage devices on the PhotoFrame.
After I insert a memory card and transfer all
content to the PhotoFrame, I find that the
folder structure saved on the PhotoFrame is
different from the original structure on the
memory card. Why?
The PhotoFrame can only read a folder
structure up to 3 levels and write on only
1-level folder structure. In that case, photos
on a memory card, which are in folders with
the same name but in different levels, will be
saved in the same folder on the PhotoFrame.
For example, photos in folders "\AA", "\01\
AA" and "\02\AA" on a memory card will all
be copied into the folder named "\AA" on the
PhotoFrame.
What is the best resolution of photos to be
displayed on the PhotoFrame?
The best resolution is 800 x 600 pixels, or a
similar aspect ratio.
Why does the PhotoFrame automatically turn
off?
If you enable the SmartPower function, the
PhotoFrame automatically turns off at the
preset time. For details, see section "Set display
auto on/off".
to wake up the
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