Western Digital Media Player User Manual page 219

Problem
The slideshow pictures are distorted.
FILES
File does not play.
AUDIO
There is no sound.
NETWORK
The media player is not visible on the
network.
USB DEVICE
The Media Library process failed.
The attached USB device is not visible
on the Home screen.
Solution
Navigate to the Home | Settings | Photo screen and
select Keep as original or Fit to screen in the Photo
Scaling field.
• Verify compatibility. Refer to "Supported Formats" on
page 219.
• Use a media converter program to convert the file to
a usable format.
• Make sure the volume on the entertainment unit is
not muted.
• Navigate to the Home | Settings | System screen and
make sure the correct audio output setting is
enabled.
-
If you are using the composite audio cable, the
Stereo setting should be enabled.
-
If you are using an S/PDIF (optical) or HDMI
connection, the Digital setting should be
enabled.
• If you are watching a video that supports multiple
audio channels, make sure that the Audio Off option
is disabled. Press Options | <icon>, and then press
OK repeatedly until the intended audio channel is
displayed.
• Make sure the Setup > Network Settings > Network
Share Server option is set to On.
Make sure that:
• the USB device has no read-only protection.
• the USB device is not using the HFS+ file system
with Journaling enabled.
• there is enough storage space on the USB device.
• The media player only supports mass USB storage
mode. Make sure that the USB device is configured
as a "mass storage device."
• Make sure the USB device's file system is supported
(NTFS, FAT/FAT32, or HFS+).
WD TV Media Player
User Manual
SYSTEM MAINTENANCE – 214