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When you call for service, you must follow the problem determination
and resolution procedures that IBM specifies. A technician will attempt
to make an initial diagnosis of your problem and help you resolve it
over the telephone.
The type of warranty service applicable to your Machine is specified in
Part 3 - Warranty Information.
You are responsible for downloading and installing designated Machine
Code (microcode, basic input/output system code (called "BIOS"),
utility programs, device drivers, and diagnostics delivered with an IBM
Machine ) and other software updates from an IBM Internet Web site or
from other electronic media, and following the instructions that IBM
provides.
If your problem can be resolved with a Customer Replaceable Unit
("CRU") (e.g., keyboard, mouse, speaker, memory, hard disk drive and
other easily replaceable parts), IBM will ship these parts to you for
replacement by you.
If the Machine does not function as warranted during the warranty
period and your problem cannot be resolved over the telephone,
through your application of Machine Code or software updates, or with
a CRU, IBM or your reseller, if approved by IBM to provide warranty
service, will either, at its discretion, 1) repair it to make it function as
warranted, or 2) replace it with one that is at least functionally
equivalent. If IBM is unable to do either, you may return the Machine
to your place of purchase and your money will be refunded.
IBM or your reseller will also manage and install selected engineering
changes that apply to the Machine.
Exchange of a Machine or Part
When the warranty service involves the exchange of a Machine or part,
the item IBM or your reseller replaces becomes its property and the
replacement becomes yours. You represent that all removed items are
C-3
Appendix C. IBM Statement of Limited Warranty - Z125-4753-07 - 11/2002
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