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COX CORTELCO 2700 Instruction Manual

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  • Page 2: Table Of Contents

    Table of Contents Why VoiceManager with Cortelco Phones? ............2 Cortelco 2700 Set Features ..................3 Telephone Set Part Identification ................4 Installation and Quick Setup Tips ................5 Telephone Set Buttons ....................6 Telephone Set Features..................... 7 Using the Directory ....................9 Voice Portal .......................

  • Page 3: Why Voicemanager Sm With Cortelco Phones

    • Total flexibility to your business needs • One vendor to call to support voice and equipment needs • Cox Business VoiceManager has more features than most phone systems • VoiceManager features are NETWORK-BASED - Can be accessed from anywhere (Voice Portal and My Account control)

  • Page 4: Cortelco 2700 Set Features

    Cortelco 2700 Set Main Features • Caller ID with Call Waiting • 10 Direct Memories • 99 Caller ID Memory • Flash/Redial • Wide-angle LCD screen • Speakerphone • Voice Mail Indication • 2.5mm/RJ-type Headset Jack • Mute/Hold • On-Hook Pre-dial...

  • Page 5: Telephone Set Part Identification

    2700 Telephone Set Part Identification 1 2 3 7 8 9 1 Menu Button 17 Flash Button (use to 2 7-10-11 Button access VoiceManager 3 Directory Button Transfer/Hold/Music On 4 Save Button Hold feature 5 Message Lamp 18 Headset Button w/LED 6 Multi-angle LCD 19 Release Button 7 Delete Button...

  • Page 6: Installation And Quick Setup Tips

    Installation and Quick Setup Tips The following are quick setup instructions for the phone: 1. Press MENU option button down for three seconds to enter program mode. 2. Press MENU to leave Language as English. 3. Enter your Area Code and press MENU. 4.

  • Page 7: Telephone Set Buttons

    Telephone Set Buttons FLASH Button Press the FLASH button to provide a line break to access services such as Three-Way Calling, Call Waiting or VoiceManager features such as music on hold and call transfer. Steps to use with call waiting service: 1.

  • Page 8: Telephone Set Features

    MUTE Button Press MUTE to speak without the person on the phone hearing your conversation. The MUTE indicator will light up and remain lighted until you resume your conversation. Also, “MIC MUTED” will show in the display. To un-mute the call and resume the conversation, press MUTE. The MUTE indicator will go out and your call can continue.
  • Page 9 SPEAKER. The HOLD indicator light will go out and your call can continue. Automatic Memory (Programmable Buttons) Note: Cox Business may preset some of the memory buttons for easy access to VoiceManager features. Storing a Number 1.

  • Page 10: Using The Directory

    Using the Directory This unit stores the numbers of up to 99 of your business associates, clients, contacts and friends in your directory. Names are sorted alphabetically starting with the first character. If you want your Directory sorted by the last name, enter the last name first.
  • Page 11 Using the Directory (cont’d) Finding Items Press DIRECTORY to enter the Directory Review Mode. The first entry in the Directory is displayed. The Down and Up Review Arrows may be used to scroll through the Directory. To leave the Directory at any time, press DIRECTORY. Dialing Directory Numbers Find the number you want to dial in the Directory list.

  • Page 12: Voice Portal

    4. Follow the prompts to set up call forwarding, change your status manager or initiate a call. Voice Mail Your initial setup must be done from your Cox Telephone line. If you have Caller ID block on your line, you will need to press prior to dialing the number to disable this feature for the initial setup call.

  • Page 13: Caller Id Features

    Caller ID Features Call Waiting Display Call Waiting service alerts you to a new call by playing a tone while you are on a call. Call Waiting Caller ID not only tells you there is another call waiting but, lets you know who the caller is before the call is answered. The name and number of the incoming call will be shown on the unit’s display.
  • Page 14 Message Error – No Data Sent Message Error The display shows (-MESSAGE ERROR-) if your unit receives a call that has an error in the transmission or reception. No Data Sent The display shows (-NO DATA SENT-) if there is no Caller ID number sent from the telephone company.

  • Page 15: Voicemanager - Feature Descriptions

    VoiceManager – Feature Descriptions Call Forward Activation 1. Lift telephone handset. Press the assigned code (ex. *72). 2. Enter phone number to which calls will be forwarded. 3. Replace telephone handset. The Call Forwarding Always service is on. Call Forward Deactivate 1.

  • Page 16: Voicemanager - Most Frequently Used Features

    VoiceManager — Most Frequently Used Features Feature Access Codes list the star codes for services that you have. To activate a service, hit the “ ” key and the number followed by the “#” key. Some require additional information such as a phone number, but you are prompted for that information.
  • Page 17 Phone Does Not Ring 1. Line cord is disconnected at telephone outlet or at telephone. 2. Phone is OFF HOOK. Make certain the hook switch is depressed when the handset is in the cradle. 3. SPEAKERPHONE indicator is on. Turn off speakerphone. No Dial Tone Wire is disconnected at telephone or at wall jack.
  • Page 18 Long distance rates will vary. Telephone modem equipment required. Modem uses electrical power to operate and has backup battery power provided by Cox if electricity is interrupted. Telephone service including access to e911 services will not be available during an extended power outage or if modem is moved or inoperable. All...

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