Frequently Asked Questions - Hawaiian Telcom TV Set top box User Manual

Frequently Asked Questions

Are all Hawaiian Telcom TV channels digital?
Yes, Hawaiian Telcom TV is a 100% digital television service.
Will Hawaiian Telcom TV affect my home phone service?
No, your home phone will not be affected.
Will I be able to watch digital TV on my existing TV?
Yes, a Hawaiian Telcom TV Set Top Box receives the digital TV signal and converts it into a format that
works with your existing TV. This allows you to enjoy digital picture and sound on all channels.
How many TVs can I watch Hawaiian Telcom TV on?
Hawaiian Telcom TV supports up to 8 TVs, and at any one time you can watch live TV on 4 TVs. If you have
a DVR, you can watch your recordings on the rest of your TVs.
How many favorites lists can I create?
You can create separate favorites list on each Set Top Box. Please see page 17 to learn how to create your
favorites list.
How can I control what my children are watching?
Parental Controls allow you to block programs by title, rating or content. Please refer to the Parental Control
section on pages 22 and 23 for more details.
What is the difference between VOD and PPV?
VOD is primarily comprised of movies that you can rent and watch as many times as you want within the
rental period. PPV events are usually live events and start at a specifi c time set by the content provider. If
you have a DVR, a PPV event can be recorded, unlike a VOD rental.
How do I return to watching a VOD rental after I've turned to another channel?
You can press the previous button on your remote if your VOD rental is the last program you watched.
Alternatively, press the Video On Demand button on your remote control.
What should I do if I have problems with my Hawaiian Telcom TV service?
Please see Troubleshooting your Hawaiian Telcom TV System on pages 33 and 34 fi rst, as there may be an
easy fi x. If you are still unable to solve the problem, call us at 643-4888.
How can I order another remote control?
You can order another Hawaiian Telcom TV remote control by calling 643-4888. A new remote control will
be shipped to you within a few days. Charges may apply.
Is my DVR a Set Top Box?
Yes. Your DVR is a Set Top Box with additional functionality that allows you to record, pause and replay live TV.
Can I pause, rewind and fast-forward live TV from any TV in my home?
You can only pause, rewind and fast-forward live TV on the TV connected to your DVR.
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Frequently Asked Questions