Related Manuals for Telos iQ6
Summary of Contents for Telos iQ6
- Page 1 TELOS iQ6 Multi-Studio IP Phone Interface System USER’S MANUAL Manual Version SC 1.01 20 October, 2011 part#: 1490-00072-001...
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Page 2: We Support You
Feedback We welcome feedback on any aspect of the iQ6, or this manual. In the past, many good ideas from users have made their way into software revisions or new products. Please contact us with your comments. - Page 3 Telos Systems USA Telos Systems 1241 Superior Avenue E Cleveland, OH 44114 USA +1-216-241-7225 (phone) +1-216-241-4103 (fax) +1-216-622-0247 (24/7 Technical Support) Support@Telos-Systems.com Inquiry@Telos-Systems.com Notices and Cautions This symbol, wherever it appears, alerts you to the presence of uninsulated, dangerous voltage inside the enclosure –...
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Page 4: Table Of Contents
Table of Contents We support you....... .i A letter from our CEO ......vii Introduction 1.1 The iQ 6 . - Page 5 IQ6 Manual | 4.2.3 Audio ......30 4.2.4 Show Setup ......33 4.2.5 Livewire Audio .
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Page 7: A Letter From Our Ceo | Vii
“What if?” was the query asked by Steve Church that led Pioneering ideas aren’t limited just to technology, though. to the start of Telos Systems. In 1984, Steve – then a young We believe that investing in people pays off big, so we’ve broadcast engineer and part-time talk show host –... -
Page 9: Introduction
Introduction 1.1 The iQ6 The Telos iQ6 is the Telco gateway for Axia’s iQ console. iQ6 combines a six line selector and two third-generation Telos hybrids with Digital Dynamic EQ. The two hybrids are designed to be used within a single studio for airing simultaneous callers and achieving optimal audio quality. -
Page 10: Integrated Service Digital Networks
While the application of digital signal processing to the problem of separating announcer and caller audio – pioneered by Telos and used in all of our telephone interfaces – has made a dramatic improvement over analog-only hybrids, using digital phone lines for on-air calls further improves performance for several reasons: Exceptional send-to-receive isolation. -
Page 11: Data And Voice
MPEG codecs such as the Telos Zephyr and Zephyr Xstream. BRIs have a capability of one or two active 64 kbps channels. Since the Telos iQ6 is used with BRI lines, we will only consider that type here. -
Page 12: Hunt Groups
| Section 1 Hunt Groups The most common configuration for on-air phone system is to have the different phone numbers linked in a “Hunt Group,” also called “Rollover Lines,” or “Incoming Service Grouping (ISG).” A hunt group allows you to give out a single number to the audience and each call will “hunt”... -
Page 13: Installation
The remainder of the necessary configuration will occur with a PC’s web interface. Use a direct connection between a PC and the iQ6 with the use of a cross over cable or a normal patch cable to your LAN (local area network). -
Page 14: Integrated Service Digital Networks - Isdn
The module has six modular jacks. The type of jack will be a six position four pin RJ-11 style. The connec- tion is to the center two pins of this jack. Note: Unlike our older products, the iQ6 does not have the loop through provision for POTS lines. - Page 15 Note that the polarity of the line connections doesn’t matter. ISDN Worldwide (outside the USA & Canada): The S/T Interface The S-interface version of the iQ6 connects to the NT1 at one of its terminal jacks. The NT1 is sometimes generically called a NCTE (Network Channel Terminating Equipment) or, in some countries an NTBA.
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Page 16: Integration With A Pbx
Depending upon the PBX and your prefer- ences, this can be either ISDN BRI or POTS. Consider having at least one line directly from the Telco to keep your iQ6 up and running even if the PBX or its Telco connection goes down. -
Page 17: Basic Web Interface Configuration
Some basic settings need to be entered into the web interface before you can really do anything with the iQ6. With a PC that is connected directly to the iQ6 with a cross over cable, or connected through a LAN and with the correct network settings, open a web browser application and in the address field, type the IP address which you have assigned to the iQ6. - Page 18 | Section 2 POTS Interface Verify the correct country setting is selected and any of the other desired settings. For reference on the other settings, refer to the detailed configuration section. ISDN Interface Select the required ISDN protocol. For the USA and Canada, this will usually be Natl.I-1. For Europe and much of the rest of the world, it will be ETS300.
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Page 19: Client Configuration
Click “Apply”, then “Reboot Now” to activate the ISDN circuits. Successful initialization of a line will be indicated by the idle line state on the front display of the iQ6. This state is shown with a single dot for each active line in the center row of the front display. -
Page 20: Vset
Password: can be left blank ♦ VX Producer will log into the iQ6 as a client and show the active studio. There is only one studio associated with the iQ6. Select the “Hybrid 1&2” Studio. VX Producer is now connected to the iQ6... -
Page 21: User Operation
Operation Telco lines used with your iQ6 can be in many different states, simultaneously. The iQ6 has a front panel OLED display which will show the status of the lines. Also, the web interface on the Status page gives remote access to these same states. - Page 22 Call is in progress (either with VX Producer or VSet) iQ6 can be controlled by using either the VSet phone, VX Producer software, or the phone controls built into your iQ console’s Telco frame. Let’s look at each of those controllers.
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Page 23: Line Button Columns
uSer OperaTIOn | Next indicator The ‘>>’ symbol. Marks the line that will be taken when the next button is pressed. Fader number The yellow/orange rectangle near the status icon. Line name The first text line. This is the line name given during configuration. Caller ID This is either the incoming or outgoing caller ID, depending upon whether this line is incoming or dialed- out. - Page 24 | Section 3 Lock Normally, taking a call to air causes any others on-air to be dropped. If you need to conference two or more calls, you can use the lock function. Press an already on-air line button to lock it. The line status icon will change to display the locked symbol. Pressing the button again unlocks the line and the lock icon goes away.
- Page 25 uSer OperaTIOn | Take it Easy In the simplest case, when you are a talent supported by a producer, you could just use the Next and Drop buttons. You press the Next button to take calls in the sequence determined by your producer and you press the Drop button when you are finished with your last call and you want to stop taking more.
- Page 26 | Section 3 Next indicator. Shows which call will be taken when you press the Next button. ♦ Line status icon. ♦ Line name. This is the name that was given to the line during show configuration. ♦ Caller info. Text you enter into this area will appear on any other VX Producer applications and ♦...
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Page 27: Block All
uSer OperaTIOn | Block All Pressing this button will cause all inactive and ringing lines to be dropped and blocked from accepting any calls. Calls on-air, on the handset, on hold and the priority lines will not be affected. The usual application for this function is to let you prevent early callers from getting in on contests until after you’ve made the announcement. -
Page 29: Detailed Configuration & Reference
Detailed Configuration & reference 4.1 Front Panel The iQ6 includes four LED bargraph meters. The ballistic (time) characteristic of these meters changes depending on the Audio menu Input Level setting. In VU mode, they have the usual 300ms time-constant. In PPM mode, they have a 10ms attack and 2.8sec release characteristic. -
Page 30: Audio Menu
| Section 4 4.1.1 Audio Menu Audio Menu Disable Livewire Confirm Studio Audio Nominal Input Nominal Output Meter Mode Studio 1 & 2 Phone 1 & 2 To Caller Phone Send Gain +2dB From Caller Caller Ducking Full -1dB to -15dB Half Receive AGC Full... -
Page 31: Telco Menu
DeTaIleD COnfIGuraTIOn anD referenCe | 4.1.2 Telco Menu Telco Menu Studio Lines Auto Hold Hold On Select None Talent Producer Both Lock to Hybrid ISDN ISDN Protocol Natl. I-1 ETS300 Euro Ins64 Natl. I-2 Auto(US) Q9341/Mu ATT Cust. DMS Cust. Clock Loss Hold Last Internal... -
Page 32: System Menu
Livewire configuration require the web interface. You can connect a PC directly to the iQ6 with an Ethernet cross-cable. Or you can connect both the PC and the iQ6 to an Ethernet switch or the switch in the Axia iQ Core. -
Page 33: Status
The status page does not provide any configuration options, but it provides useful information as to the status of your iQ6. Take note of the version of code running on the iQ6, VSet (connection counts), and the Line Interface states (handy remote access information). -
Page 34: Telco
| Section 4 4.2.2 Telco POTS Interface Settings POTS Country This setting configures the analog Telco line interface for proper impedance matching and other character- istics for different countries. If your country is not listed, try using: CTR21 (European standard) or USA. Caller ID alert signal The behavior of “Default”... - Page 35 This process is called Loop Check. Yes is the default. When you are using “ground start” lines, this should be set to No. Note: The iQ6 does not support outbound dialing on ground start lines.
- Page 36 | Section 4 - Natl. I-1. National ISDN-1 is the most common protocol for the USA & Canada and some other parts of the world. May also be used with lines conforming to National ISDN-2. See the notes about SPIDs, below. - DMS Cust.
- Page 37 This item, if required, must be configured from the web interface. Used only when you are using the ETS 300 Euro-ISDN Telco mode and another ISDN device is sharing the line with the iQ6. MSN1 corresponds to the first B channel. This is simply one of your assigned telephone numbers. Normally, for ETS 300 these should be left blank.
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Page 38: Audio
Some versions of the Telos Zephyr and Zephyr Express do not require that Directory Numbers be entered. This is not true for the Telos iQ6 and other newer products. You must correctly enter these numbers for the system to work. - Page 39 An important feature of the iQ6’s AGC is that it is cross-coupled to other sections of the hybrid so that it can reliably distinguish between the real caller audio and residual hybrid leakage. This allows a lot of gain on...
- Page 40 Amount of high frequency boost or cut applied to the caller audio. Settings from 0dB to +6dB are possible with 0dB representing flat response. The default value is 0dB. Diagnostic Test Mode Should always remain at “Off” unless instructed to be changed by Telos support.
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Page 41: Show Setup
DID number that only “the engineer” or GM or other would use. If using POTS, you can plug this line into two iQ6 units and configure this option so that both units know when the line is in use by... -
Page 42: Livewire Audio
For the POH input, a typical input would be Program 1 from the Axia iQ console. The front display of the iQ6 will indicate if each Livewire input is active. The bottom left of the display will show the Livewire icon when a stream is valid or a circle if the requested stream is not valid. There are three... -
Page 43: Livewire Gpio
DeTaIleD COnfIGuraTIOn anD referenCe | 4.2.6 Livewire GPIO The iQ6 has two virtual GPIO ports. The logic associated with Port 1 follows the logic defi ned in the fi rst table, Port 2 is defi ned in the second table:... -
Page 44: System
This screen allows you to set various options pertaining to the network settings of your iQ6. Host Name The Host Name is a text string you can use to easily identify your iQ6 to browsers and other devices on your Livewire network. 10 characters is the maximum field size. - Page 45 Once all characters are entered, press OK twice to save your entry NTP server The iQ6 will provide call history to VSet units with date and time. The time stamp will not be correct unless the iQ6 is able to synchronize to an NTP server.
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Page 46: Backup
Firmware version The iQ6 has two banks for firmware. To upload a new version, you will have the desired version saved to a computer, select the Browse button, select the appropriate file. Once the file path is in the text field, press the Apply button to begin the upload process. -
Page 47: Technical Data & Troubleshooting
There is the possibility, however, that you could repair the unit by swapping subsystems such as plug-in modules or power supplies. The Telos customer support crew is standing-by to assist with this, if you need it. 5.2 System Software & Firmware... - Page 48 | Section 5 the system level, the actions you might take would be very different – checking cables, trying different menu settings – but the thinking is the same. Too many times, we fall in love with our suppositions. We are quick to overtly or subconsciously assume the problem being chased is due to lousy design, the stupid phone company, or the manager’s latest memo.
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Page 49: Troubleshooting Isdn Problems
Cust and you cannot dial, it is likely that your line is Natl. I-1 or DMS-100. The AT&T Custom PTP protocol does not require SPIDs, so the iQ6 does not send or check them; it just assumes the line is OK in this regard,... - Page 50 Condition: Can’t Get ISDN Ready Indication First try disconnecting the ISDN circuit(s) in question and waiting a full 60 seconds (leave the iQ6 on) and then reconnect the circuit(s). What kind of ISDN do you have, and is the iQ6 set to match it? The telephone company should have given you the ISDN protocol when the line was ordered.
- Page 51 Centrex service even if you did not request this. Is your long-distance carrier OK? If you can successfully call locally, but long-distance calls don’t go through, the iQ6 usually displays Far end disconnect, or No route available as the ISDN “Cause” phrase.
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Page 52: Replaceable Modules And Hardware Servicing
This procedure may sometimes be the only way to get attention to a line problem. It is hard to deny evidence provided by their own gear. In rare cases, there could be a software bug in the iQ6 that reacts badly to something coming from the ISDN line. Telos customer support will communicate the problem to our engineering for resolution. -
Page 53: Isdn Cause Phrases/Values
TeCHnICal DaTa anD TrOuBle SHOOTInG | Replaceable modules While we do not expect you to do much repair or troubleshooting of the individual circuit boards, the system does have several removable modules which can be replaced. The system has the following replace- able modules: Power Supply ISDN Line interface card... - Page 54 | Section 5 Cause No. 5 – Misdialed trunk prefix (National use) This cause indicates the erroneous inclusion of a trunk prefix in the called party number. Cause No. 6 – Channel unacceptable This cause indicates a called user cannot negotiate for a B-channel other than that specified in the SETUP message.
- Page 55 TeCHnICal DaTa anD TrOuBle SHOOTInG | Cause No. 22 - Number changed This cause is returned to a calling party when the called party number indicated by the calling party is no longer assigned, The new called party number may optionally be included in the diagnostic field. If a network does not support this cause, cause no: 1, unallocated (unassigned) number shall be used.
- Page 56 | Section 5 Cause No. 39 – Permanent frame mode connection is out-of-service [Q.850 only] This cause indicates a calls has been preempted due to the circuit being reserved for reuse. Cause No. 40 – Permanent frame mode connection is operational [Q.850 only] This cause indicates a calls has been preempted due to the circuit being reserved for reuse.
- Page 57 TeCHnICal DaTa anD TrOuBle SHOOTInG | Cause No. 55 – Incoming calls barred within CUG at destination This cause indicates that incoming calls are not permitted to members if this Closed User Group Cause No. 57 – Bearer capability (Data/voice) not authorized. This cause indicates that the user has requested a bearer capability which is implemented by the equipment which generated this cause but the user is not authorized to use it.
- Page 58 | Section 5 Cause No. 84 – Call identity in use This cause indicates that a call identity is in use. Cause No. 85 – No call suspended This cause indicates that no call is suspended. Cause No. 86 – Requested call identity cleared This cause indicates that the call having the requested called entity has cleared.
- Page 59 TeCHnICal DaTa anD TrOuBle SHOOTInG | it has implemented; however one or more field of the information element are coded in such as way (e.g., truncated, invalid extension bit, invalid field values, etc) that has not been implemented by the equipment sending this cause.
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Page 60: Livewire Audio Troubleshooting
The iQ6 provides two audio outputs, or “sources.” (In Livewire parlance, any audio that can be loaded to a fader or routed to an output is called a Source. Any output is called a Destination.) By plugging the iQ6 into an approved network switch and following the instructions in the installation chapter, you created these two sources and made them available to the network. - Page 61 TeCHnICal DaTa anD TrOuBle SHOOTInG | So is the backfeed assigned as the hybrid input and has the backfeed been assigned as a network source in the Axia iQ core? Is something other than the backfeed assigned as an input? Is that available on the network? Try a different network source by selecting the browse button and selecting a source from the network that you are familiar with.
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Page 63: Specifications
High-pass filter ♦ Frequency shifter ♦ AGC/limiter ♦ Pgm-on-Hold AGC/limiter ♦ Send EQ ♦ Ducking ♦ Receive (from caller) Processing Low-pass filter ♦ Smart AGC/platform leveler ♦ Noise gate ♦ Telos’ DDEQ (Digital Dynamic Equalization) 3-band adaptive spectral control processor ♦... -
Page 64: Switching Matrix And Conferencing
| Section 6 Audio Livewire Livewire connection for all in/out and POH audio in ♦ Switching Matrix and Conferencing All-digital audio routing and switching ♦ 6 telephone lines, 2 hybrids, 2 studio inputs, 2 studio outputs, 1 Program-on-Hold input ♦ ISDN Telephone Line Connectivity Protocol Compatibility: National ISDN-1 and 2... -
Page 65: Warranty And Application Caution
| Warranty and Application Caution iQ6 LIMITED WARRANTY This Warranty covers “the Products, ” which are defined as the various audio equipment, parts, software and accessories manufactured, sold and/or distributed by TLS Corp.,d/b/a Telos Systems (hereinafter “Telos Systems”). With the exception of software-only items, the Products are warranted to be free from defects in material and workmanship for a period of two years from the date of receipt by the end-user. Software-only items are warranted to be free from defects in material and workmanship for a period of 90 days from the date of receipt by the end-user. This warranty is void if the Product is subject to Acts of God, including (without limitation) lightning; improper installation or misuse, including (without limitation) the failure to use telephone and power line surge protection devices; accident; neglect or damage. EXCEPT FOR THE ABOVE-STATED WARRANTY, TELOS SYSTEMS MAKES NO WARRANTIES, EXPRESS OR IMPLIED (INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). In no event will Telos Systems, its employees, agents or authorized dealers be liable for inciden- tal or consequential damages, or for loss, damage, or expense directly or indirectly arising from the use of any Product or the inability to use any Product either separately or in combination with other equipment or materials, or from any other cause. In order to invoke this Warranty, notice of a warranty claim must be received by Telos Systems within the above-stated warranty period and warranty coverage must be authorized by Telos Systems. If Telos Systems authorizes the performance of warranty service, the defective Product must be delivered, shipping prepaid, to: Telos Systems, 1241 Superior Ave., Cleveland, Ohio 44114. Telos Systems at its option will either repair or replace the Product and such action shall be the full extent of Telos Systems’ obligation under this Warranty. After the Product is repaired or replaced, Telos Systems will return it to the party that sent the Product and Telos Systems will pay for the cost of shipping. Telos Systems’ authorized dealers are not authorized to assume for Telos Systems any additional obligations or liabilities in connection with the dealers’ sale of the Products.
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